From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Viaje a Orlando,Miami,NY y nunca tuve problemas y conseguí buenos precios estoy muy contento con el servicio. Muchas gracias
Everything went great. Nice hotel nice room. The best rate with super.com. Will be using this website often. Thank you super! Our family had a blast!
This was my first time using Super.com and was very pleased how well everything worked out. I will use Super.com again.
It was great. Everything was perfect and we didn't want for anything. It was all there. Breakfast was good with lots to choose from. Swimming and hot tub was clean and indoors. Rooms were spacious and the AC was awesome cold.
Super.com made it unbelievably easy to book a room at much less than everyone else was asking I would recommend it to anyone.
Needed to book a hotel room saw the super price for the room and was like no way its gonna be 75 dollars cheaper there had to be a catch. But there was no catch just super easy and money saving
I went online to make our reservations and even though we were member to a few of other competitors and even the Hotel chain itself, Super.com offered better rates with quite a significant discount for both rooms. And the experience was very easy!
Never heard of "Super" so I was a little skeptical but it all went the same as any of the big name booking platforms I've used.
DO NOT USE THEY ARE SCAMMERS THEY WILL TAKE YOUR MONEY THEY NEED TO BE SHUT DOWN DO NOT BOOK WITH THEM THEY ARE SCAMMERS I REPEAT SCAMMERS SCAMMERS
أسعار منافسة جداً جداً وأقل من جميع المواقع ، تفاجأت بهذا الموقع وأعتقد أني سأتعامل معه على الدوام ، أرجو الاستمرار بهذه العروض
I was booked at 2 separate properties by super on the same night. Set up to buy a 2 night stay at the hotel I chose, but instead was booked a 1 night stay elsewhere? I emailed them immediately as the confirmation came through that they screwed up. I was sent a generic generated message telling me I was aware of the 100% non-refundable purchase? I didn't purchase that property. Now I paid 500$ for 2 nights where I wanted while a 200$ crap hotel room sat vacant that I paid for. Don't trust them they have no customer service to help. The ones they do have u won't understand. They don't care at all what u have to say and will not give a single dollar back. Greed will eventually kill all these companies.
Hi there,
Thank you for reaching out. We apologise for any confusion. Please note our records indicate only a single reservation made by you based on the information shared. We are unable to locate any other reservation and hence not able to action this request.
We kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
I received a text message offering me a $30 discount if I extended my stay before 11:59pm.
I proceeded to extend my stay, and completed the transaction and did not get the discount.
I called Super.com customer service and waited over an hour. The operator said I couldn't get the discount because it was only available for their customers. This is a misguiding way to confuse people and steal from them. I am going to report this with the Bureau of Customer Affairs and warn people on social media about your indecent ways of doing business.
Hi Raysa,
We are truly sorry to hear about your most recent experience with non-receipt of credit on booking an additional night. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
We kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
Very clean and modern rooms. My room smelled fresh. Staff very professional. Also, very affordable.
Excellent pool, breakfast and rooms.
Great location
Very easy to use an very helpful...was able to stay at a Hilton for a cheap price. I would definitely recommend this site to anyone.and I was able to pay through PayPal so I felt safe giving my information
I hate that you cannot talk to anyone concerning reservation, cancellation or anything else. I paid an $10 for cancellation coverage, not realizing it was only for cancellation up to two days prior to reservations. I had a death in the family (not immediate family by their definition, but my one and only auntie). Of course, it was less than 2 days when it occurred. In FL and having to get to PA and could not cancel. I wasn't about to throw away $96 so I kept the reservation but it caused me undo stress doing so. And then the hotel was awful (dirty, musty smell, bugs inclusive of bed bugs). My husband and I had to sleep in our car in the hotel parking lot. Not only can't talk to anyone but they obviously don't check the hotels they offer discounts. Never never again will I use them and I would suggest you not use them either. It's not worth the discounted rates they offer especially if you have personally situations occur and can't talk to anyone. It's quite obvious to me that Super.com cares nothing about customer service or customer satisfaction. Please save yourself the possible agitation and use another discount firm.
Hi Patricia,
We are truly sorry to hear about your loss.
Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible! Regarding your reservation, you purchased an extension to the non-refundable policy. Please note that in order to deviate the refundable policy of your booking, you must meet the eligibility criteria.
To gain a better understanding of the reservation policies, we kindly request you to review the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy here:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
Hope we were able to provide some clarity.
Regards,
Last minute desicion to make a booking, super.com were the cheapest by far. The hotel direct which I'm a member at, was over £20 more expensive. Booking was simple process. Would def use this site again.
This website implements the ultimate dark pattern to get your phone number: alluring you with a room cheaper than other websites, then asking you for your phone number rather than using catchpa to verify you're not a bot… to ultimately give you an error no matter what you're trying. This is blatantly a shady tactic to gather phone numbers and retarget you with deals. I work in tech and I'm mad that I fell for it! Now trying to get them to erase my number from their database but surprise… no easy way to contact them. AVOID! Don't give your money to a company with such shady practices.
Hi Mathilde,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
I was dropping off one of my security guards and needed a place for him. The rates I got were much better than the ones I know for such hotels.
DO NOT USE THIS US A TERRIBLE COMPANY. I used super travel to book a hotel in Hawaii. Due to wildfires we could not travel, and they refused refund. Absolutely horrible customer service and they are blatantly stealing.
Hi Cassidy,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by providing a full refund on cancellation.
Regards
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Renee,
We are truly sorry to hear about your most recent experience with us. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards