From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
When I tried to move my reservation two days in advance from Sunday to Monday they would not allow it and charged me anyway. This is the first time using this company and I will never use them again. They have no flexibility.
Pressed a few buttons all done very easy. Great night sleep every ready at the hotel smooth booking in process
Fast, easy and simple. I cant guarantee that it translates at the hotel as I haven't been there yet. But so far so good
The reservation was too easy to be made and the discount was very good
Client relations was horrible
I lost all the amount and no one tried to help.
Our hotel was happy to help but super didn't want to help - even though I approached them the same minute after booking
Hi Lior,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to understand the actual issue based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
Have used this website twice. Their hotel prices are the best & it's super easy to use. Love the text message the day before my stay, especially love the part about the weather. Will continue to use this website for booking in the future.
This company will show an advertised price for a hotel and collect your credit card info. It will then charge you the price you select, but create an "error" message falsely claiming the price is no longer available, and then raising the price by well over a hundred dollars.
I tried to book a hotel on super. The listed price was ~$230/night. With taxes =$270.
I booked the room, and my credit card was charged. But I then got a message the room was no longer available and I would have to pay $430/night for THE EXACT SAME ROOM!
THEY THEN CHARGED MY CARD FOUR TIMES!
Another totally illegal activity:
You check the hotel price and they display the amount, giving you a countdown "time to book". If you look at another site, even with time to spare in the time to book, it will display a significantly higher price. Clear cookies, and the original cheaper price is display.
THIS COMPANY'S BUSINESS ETHIC IS REALLY DISGUSTING.
SCAM. DO ***NOT*** USE OR YOU WILL FACE PAIN.
Hi there,
We understand your concern about potential clickbait tactics. We'd like to provide some clarity regarding the rates you come across online. It's important to note that the rates displayed online might pertain solely to the room itself, lacking additional specifics. Hence, it's crucial to be mindful that the rate you see could fluctuate based on factors such as room type, bed preference, and meal plan you've chosen. Moreover, variations may arise due to the cancellation policy you've opted for, whether it's flexible or non-refundable.
Furthermore, we want to bring to your attention that the hotel rates we offer are dynamic in nature. This means they're subject to constant changes based on the current demand and availability. While we strive to secure the most competitive rates, it's important to recognize that we do not have control over the fluctuations in prices.
In cases where the booking doesn't go through, no charges are made, as this is rather an authorization hold or pre-authorization, and it shows in your bank as pending. This service is offered by your card provider whereby the provider puts a hold on the amount approved by the cardholder, reducing the balance of available funds until the merchant settles the transaction. Because your desired purchase was no longer available, SuperTravel has not charged you and so your card processor will release the hold placed.
The estimated time for this release varies if you used a debit or credit card, and depending on the issuing bank's policy.
We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.
Regards
Short walk to downtown. Quiet and clean. Perfect getaway!
Our 2 night stay was very enjoyable. The night we checked in after being on the road for almost 16 hours was very helpful. The evening desk clerk was so accommodating when we requested an extra queen double room for my daughter and grandson and she was able to get one right next to ours,even though we made reservations for one queen double. Although I didn't get her name.I was very impressed by her patience and professionalism. I couldn't be more pleased with this stay while we were visiting family in El Campo,TX. I will definitely be keeping this hotel in mind for our trip next year in the summer time.
So this morning I booked through super.com and I realize that the dates are wrong on it, I spent since 10am in the hotel lobby trying to get a hold of someone sat on the phone the first time 55mins, and got to caller 1 ahead and then they hang up on me, I ended up having to have my fiance leave work and leave the hotel because i couldn't get this matter resolved, I've called four more times and sure enough as soon as im one caller away they hang up on me. I've never been so annoyed in my life, it has messed up our entire day now, and Im out 100 bucks I guess since no one works in customer care! Super disappointed, and I've used them alot.
Hi Dakota
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that the dates you booked were wrong. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
When in need of assistance, please visit our Help Center: https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel You can also contact our 24/7 support team through live chat, phone +1 (844) 461-2577, or email travelsupport@super.com. One of our live agents will be happy to assist you.
Regards
After arriving at the hotel for which I had made a reservation thru Super.com, I was informed that there was no reservation. After some research I did find out that I had a reservation for 2 weeks later. Not very helpful. I informed Super.com via their website, of the fact that the app somehow changed the date. Had to pay the hotel separately due to the fact that the reservation was thru a third party. Super.com billed me on Aug 13 for an erroneous Aug 27 reservation which they were made aware of. Upon calling Super.com about the problem their response was "oh well, to bad". Nic, these company is scum.
Hi William,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
Had I not used Trivago/Super.com I would've paid a higher price!
Great prices, efficient booking process, awesome savings on a top hotel. Very satisfied with my first experience; will book through SUPER again!
I haven't used Super.com before, their rates were the best and the booking process was very easy. Will use again
Always got the best deal from Super.com! They were always way below everyone else!
First time using, everything went well had no trouble. Will use again.
I booked with super travel for Sun Mountain lodge For August 21 and on arrival to the hotel was told super travel reserved for October 3. My thoughts are because it was a cheaper reservation date. I know I booked the correct date. Super travel found cheaper dates than August and used that date to lure me to a cheaper price compared to legitimate travel sites like Expedia
The hotel graciously exchanged our Wrong date for our original date
Hi Jeff,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
I booked a reservation for a hotel after my house caught fire and a second reservation was accidentally made. I contacted SuperTravel and a customer service rep told me my funds would be reissued in 2-3 business days. That did not occur. I called them back multiple times and finally got them to escalate the call to a manager, Mark Louie. He called me back and the phone rang 3 times and disconnected - I did not have time to catch the call before he hung up. He then responded via email (despite my request for a phone call) stating the reservation was non refundable and I needed a letter with signatures from the hotel owner and others stating they could refund me. I responded via email that they need to check my call where the customer service rep said I would be refunded. I emailed them 2-3 times with no response. I called back multiple times and Mark Louie called me back, only repeating it was non refundable and then the phone disconnected mid conversation. I tried calling back repeatedly but never heard from him again. I finally got the information of a new Supervisor, Annie, who was sympathetic to my situation and agreed they should honor what I was told originally and that she would negotiate a deal. I then received an Email from her stating I would not be refunded without that letter. My father passed away a month after the fire and I do not have time to jump through hoops, especially after I was told by the company I would receive my refund. A legitimate, reputable company would stay true to their word and not fight someone in their time of need. They are not a honorable and trustworthy business and I can only feel as though I've been scammed. And if you have to contact them after your reservation has been made, good luck getting through to them, especially if you need to speak to a manager. Beware doing business with SuperTravel
Hi Jeremy,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear about what happened. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was resolved by providing you equivalent amount in credits for a future booking.
Regards
I booked the hotel via super.com traveler. Upon booking I was not told that there will be extra charges to pay at hotel when checking out. It's very misleading for customer to pay unexpected charge. Today when we checked out they asked me to pay $200 for some strange fee which is experience fee that covers room service, using Wi-Fi which was stated as free in the hotel, using lift, computer which we never used. Usually when we book room that covers all that. Also, if these charges are mandatory then they should be part of the price so customers wouldn't mislead about the price. Hotel receptionist told me that experience charges are mandatory, so it should be added in total price. If we know that to pay $200 extra for experience charges then I must not book the hotel. What we are paying for then? Only the bed in the room? This is totally unfair and I am so upset with that. This is why they show less price and later charged via hotel. super.com are not positive with this complaint. It is responsibility of the super.com to contact the hole and manage the refund. Because mandatory charges must be part of the usual price. Booking number B_*******
Hi Unsa,
Thank you for reaching out to us regarding the extra charge after your stay. We are truly sorry confusion, nonetheless, we must bring to your attention that it’s a standard practice for hotels to directly charge guests a mandatory deposit and/or resort fees for their reservation.
Please note that the listing did include the room rate and hotel fees in their listing. Super Travel displays the room rate and then the additional hotel fees are in the "About" section of the hotel card or in the hotel's terms and conditions section, both pre-booking and in the customer's voucher post-booking and payment receipt. This is separate because they are not charged by Super but rather mandatory payments to be made directly to the property and at their sole discretion.
Hope we were able to clarify.
Regards,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble modifying your reservation. We understand your frustration and would like to address your concerns.
We understand that currently we do not have the ability to amend or modify reservations but cancel and re-book with the correct dates. We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards