Super.comReviews 2,181

Horrible! DO NOT USE THIS COMPANY! Due to the stress of not being able to find a hotel, a full 12 hour day of driving and two screaming kids in the backseat; I accidentally booked the wrong dates. After realizing the date we booked was for two weeks after the date we needed (how does that even happen ‍) and then being on hold FOREVER I was finally able to talk to customer service who was extremely rude and said there was no modifications. Apparently during the approval process before final purchase your given a notification saying no modifications or refunds for this purchase. I suggest searching with a gigantic magnifying glass to find this so called notification because I did not see it anywhere. Long story short we were out 200 bucks, customer service was $#*!. Just to note this was for a hotel in America and we live in Canada so no way were we able to even stay in the hotel for the dates we "accidentally" booked. I highly recommend staying far away from super.com unless you want to be spoken too rudely, taken advantage of and out money! RIP OFF SITE

We reserved a room for a rather low price that was supposed to include city taxes. When we arrived at the hotel we were asked to pay the city tax which made the price not cgeap at all. Be ware.

The worst experience on a vacation I've had thus far reserving with these guys. I had 2 rooms reserved far in advance with super.com and reserving.com (with the purchased insurance mind you, both terrible agencies in refunding you your money). If you read the Diez Hotel website they claim both just a valid photo ID and easy cancellation if you run into any issues (see the screenshot for verification or the hotel's FAQs section).

Day 1 - We arrive at Medellin and it is raining. Immediately we try to check in to our already paid-for rooms with passport and/or government-issued IDs. However, the hotel denied our party the ability to check in because there is an "unwritten rule" that government IDs must be Colombian despite this not being a written policy anywhere nor a warning upon reservation. The hotel did not attempt to remediate the issue or be helpful whatsoever despite already being paid $800 for 2 rooms. Fortunately, other hotels nearby do not play these games and were more than welcoming to provide us rooms (tyvm Jo and Joe Hotel, they were half the price and super accommodating having no said policy to accept paying guests).

For the entirety of the vacation, I spent the week trying to get my $800 reimbursed by the hotel and reservation agencies because no service or rooms were provided. However, surprise surprise no one wants to return the money (even after purchasing the insurance with the reservation company!) and I am working ways to recoup my expenses having already paid half of that for 2 rooms with Jo and Joe Hotel, which again, were more than amazing and cheaper.

Stay away from Diez Hotel and this reservation company if you want to avoid a nightmare and not get robbed out of hundreds of dollars.

I have a hotel room with the, Holiday Inn Express & Suites Largo-Clearwater, an IHG Hotel. Hurricane Idalia is expected to hit in the next couple days and Super will not release the room back to the hotel. The hotel says it is through Expedia so they can't release it to the general public. I even Expedia they do not seem to know this group at least agent I talked to. Don't book through Super - I have escalated within Super rx an email but no response.

Paid for a room through them but when I got to the hotel I was not in their system having a reservation and they were all booked out and so when I went through customer to get a refund they said I needed tosend them an invoice from the hotel but of course I never got one cause I was never in their system but I sent a statement from my PayPal showing I did pay them for the room hoping that woukd be good enough but then I received an email saying my ticket had been resolved and closed but they never gave me answer or refunded me, basically just trying to get rid of me. I started a 2nd ticket with customer support and explained what just happened and this time wanted a written letter from the hotel which by this time it's the next day and whatever clerk was there late at night when I got there wouldn't be there and the hotel itself had no documentation I was even there since I was never in there system and plus to spend my while Dat traveling back to this hotel was just ridiculous and 9nce I explained this my ticket was again magically closed and resolved and they obviously have no intent on refunding me for their mistake or even telling me directly instead they send an email saying it's closed and resolved with no closure and your left wondering what the heck is happening. Ill never use them again and they still owe me my refund