From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I used super.com to book my hotel in Orlando Fl. And it was super easy and check in was a breeze no questions asked. Best prices found through Super.com
My experience booking a hotel on this website went very smoothly without any problems. The site was very easy to use and I was completely satisfied with it.
I saved over 800$ with super.com. Can't complain. Paid in full up front, got the confirmation from them and the hotel. Called the hotel to confirm the stay just in case as it was my first time using super.com. Everything was booked, room was great, and I will definitely use Super.com again. I have already recommended to friends.
Booked a hotel and never got a confirmation email. CC got charged immediately. Called hotel, they didn't have any record. When cancelled reservation since it didn't existed, they deducted $12. May be this is how they make money. Looks like a scam service.
The price was the best online for the room we wanted and the purchase was a simple process.
Found it through Google as I was searching for hotels. I liked that they didn't make it complicated to book. No need to make account to benefit their specific pricings.
I don't know how they do it, but super easy booking and I saved 15% in a few seconds. WhatsApp verifiction to complete the transaction. Simple and direct.
I had previously booked a hotel 8 months ago. I had cancelled the hotel. Then today, 8 months later I get a txt telling me that I have a reservation at another hotel in Tokyo. Wth? So I tried to work with their "customer service." I was told that they won't do anything and to have a nice day. I then called the hotel. The hotel has not problem cancelling the booking but it needs to be done by the travel company with whom I booked. So I contacted them again and again I was told that they won't do anything and to have a nice day. This is total fraud and I will report it accordingly. Of course the complaint probably will go no where but be warned! Do not give this company any of your j formation. IT IS A SCAM!
Hi Erica,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble cancelling your reservation. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a refundable booking valid until a certain period of time, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you had engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Booked online in a few very easy steps. Received notifications texts all was good to go before the trip. Arrived at hotel and walked right into the room with just giving our name. Efficient and smooth.
Excellent customer service when needed to clarify a couple of things
Best price, and also easy and fast booking process
Our flight was missed due to weather.Spirit Airlines which we were on did nothing to help us.Looked while on plane on tarmat 1 hr n got room on SUPER.com within 5 min after reviewing rooms n places,was easiest n like a dream we got hotel Holiday Inn in Orlando Florida was Awesome! Thnx you SUPER.com u saved the night.Very thankful:)
Nice, easy website and the cheapest price I could get the hotel!
I was charged twice for my room and the will not refund my money even though they were refunded by the hotel. I have called and called for over a month and they keep promising to resolve the problem but I still have not been refunded.
Hi Lori,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was escalated to our Urgent care team who reached out to our partners and investigated. This has now ben closed as the hotel agreed to refund your card as they charged you by mistake.
Regards
We booked our overstay accommodation at Glasgow Airport prior to flying. This company saved us a fortune, from online booking to checking in at hotel everything went smoothly. Would definitely recommend.
Es increíble los precios son super comodos, y ya me he alojado y todo es verídico. Excelente...
This company won't let you cancel your account unless you call but didn't answer the phone even after you wait in the queue for 45+minutes. You are then told "no agents are available and to call back later". They won't help you in chat either. They also won't let us delete your linked debit card in the app which is is CRAZY! So unless I can eventually talk to someone who works here they will continue to have access to my card and charge me every month until I can FORCE them to cancel my account! RUN AWAY from this company! I am on hold AGAIN trying to just cancel!
Hi Kim,
We are truly sorry to hear about your most recent experience with our service.
If you require assistance with a Super Pay product please don't hesitate to contact our Support team by calling at 1-877-376-2710, Monday-Friday from 8 AM to 7 PM ET. You can send an email at: paysupport@super.com.
We're currently handling a larger-than-expected volume of calls and support inquiries, which has resulted in longer response times. We truly appreciate your patience during this period.
Regards
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amjad,
Thank you for reaching out and sharing your feedback.
We apologise for any inconvenience. We'd like to inform you that many hotels typically process third-party bookings closer to the check-in date. As a result, they might not be able to provide their internal reservation number at this moment. Alongside the reference code B_xxxxxxx that you received when making the reservation, the hotel will be able to furnish you with their Hotel Confirmation Number (HCN) as the arrival date approaches.
We want to clarify that this situation arises from the fact that, as a third-party, we have limited control over the hotel's processes. Some properties are only able to view reservation details internally as the check-in date draws nearer, while others are capable of accessing this information as soon as the reservation is completed.
In this case it is noted that you went ahead and cancelled your reservation and a full refund was processed.
Regards