From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Good Website. Good prices! Would Book again. Good Customer service
Very clean and nice big room, there is microwave, ref, wifi, swimming pool and free breakfast in the morning. Definitely recommend to friends and family.
Easy and good to understand. Best prices among many options. If I have to choose again I will choose super.com
The room was good but having a sink inside the room was very uncomfortable.
The water smelled..
I booked a Holiday inn in San Mateo on 06th of September 2023 for December 24th 2023 and also paid extra for the booking to be refundable. I asked for a refund on the very next day the 07th of September and they declined my request without an explanation. Calling the customer service does not help. Please use a reliable service like Expedia.
I'll use it again. Very good service. They're cheaper than the operators website
I'm very happy with using super.com to reserve our room it was a great price and very easy to reserve thank you.
Hi Shawna,
We truly appreciate your feedback. We are glad that you love our services. If you don't mind requesting you to kindly update the rating to match the review please.
Regards
Hotel kicked us out of the Hotel because of no support from Super.com as they are using another party to fo the bookings on behalf of me. The refused refund and even to speak up.
Hi Mohammed,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble adding a guest to a booking that is un-amendable. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify that includes adding or changing guest details or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. In this case, we did reach out to the hotel and they declined our request.
If you had engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Used super.com. Their credit services to pay the hotels you book at are horrible. Their virtual cards decline 100% of the time. You will be decline upon check in and sit and weight in 20 minute intervals by their customer service team. Super.com will ask you to rebook with them so you're paying double the fees then they will offer you a refund of your fees 48 hrs later. I would never use super.com to save a few bucks. Go with the trusted companies whom have a strong reputation.
Hi there,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was resolved by us taking care of the payment directly with the hotel. You were not charged anything additional.
We thank you for your patience.
This was my first booking with super.com I chose them because they were offering the best rate on the hotel I wanted, it was easy to book through the site and I was pleasantly surprised when I received a text reminder about my reservation including specific details about what to pack based on the weather while I'm there and mentions of local streets or landmarks in the area.
I had never heard of Super.Com but they were $40 cheaper than other discount sites and $70 cheaper than the hotel site. I had a lot of requirements that I put in the comments for hotel. When we checked in the room was set up for us. No issues. That's what I like after coming off tiring travel.
Everything was flawless and the offering was unmatched.
Found this website while searching for hotel in Dubai. Price compared and the cheapest thus far. Worth the value we pay and the suite in Mercure Dubai Barsha Heights is splendid! Very spacious clean and gives our family comfort throughout the stay. Thank you!
I've used them twice and both times it's worked well for me. I save on the rooms. Even if it's a little. Saving, it goes a long way. No funny business. I hope it can be this good to always I don't usually write reviews. Only when something is bad, but just wanted to do a positive one for a change. Thank you Super Save. Oh though I chose a cheaper option for the room with 2 beds,the hotel was nice enough to upgrade me to a king at no extra charge. It was nice and much appreciated
Super travel is a great application to use for booking a hotel to get you all the best discounts and all the best deals and they also let you redeem your cash back to use towards hotels they have a lot of perks and rewards and I think this is a great hotel looking app you should refer to your friends and family
Had a reservation at the last minute due to the wife being sick we cannot make it I called and tried to cancel to get a refund or a credit they would not help me I do not recommend or to use super.com they were very mean they didn't care
Hi Dan,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble getting a refund for a booking that passed the refundable period. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a booking that passed the refundable period, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Have to admit with how cheap the price was, It felt a little sketchy. super.com is the real deal. I appreciate the deal.
*******
Thank you for contacting Days Inn Customer Care.
We would have been so happy to help you with your concern however your reservation was not confirmed through our Days Inn website, reservation center or directly with the hotel.
Please contact the agency used to confirm your reservation. We apologize, but we do not have access to your reservation details; therefore, the representatives at the agency where your reservation was confirmed are better equipped to assist with your request.
We sincerely appreciate your choice in Days Inn and we look forward to assisting you with your future travel needs!
Need desperate with this claim! If I don't hear anything by Friday 9-8-23 I'm calling your local Senator.
Hi Veda,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was resolved by providing you with a full refund.
We appreciate your patience.
Regards
Fast, convenient and affordable. Thank you super.com!
Very clean quiet staff was awesome breakfast is good and overall just what I needed to get some me time
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lilian,
We are truly sorry to hear that you had trouble with your reservation.
Regarding your reservation, you purchased an extension to the non-refundable policy. Please note that in order to deviate the refundable policy of your booking, you must meet the eligibility criteria.
To gain a better understanding of the reservation policies, we kindly request you to review the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy here:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
Hope we were able to provide some clarity.
Regards,