From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Super Travel once known as snap travel are scammers they take your money! Once you book with them and go check in, front desk can't find your booking. I called super travel to inform them the hotel can't find booking. Super travel states hotel was sold out and still took my money. Even though the hotel was NOT SOLD OUT, after the front desk manager at the hotel saying they where not fully booked and they had plenty of rooms available. Apparently SUPER TRAVEL IS A BIG SCAM AND WONT RETURN OR REFUND MY MONEY. ALL SUPER TRAVEL SAYS SORRY FOR THE INCONVENIENCE. HORRIBLE SERVICES HERE AND FRAUDULENT, I WILL REPORT THEM TO BBB AND OTHER ANGENTCIES. I WILL CONTACT MY BANK AS WELL TO GET MY MONEY BACK DUE TO THESE SCAMMERS!
I admit that I stumbled on the Super.com app accidentally one day when trying to get the best room for the most affordable cost. Ever since then I've gone directly to Super.com and continue to find my preferred hotel for a cheaper rate. Highly recommended!
It was a last minute booking,but without any problems. The hotel was perfect and no issues. I'll book through here at a later date. Thank you.
I made a reservation on Super.com， and neither I nor the hotel received a reservation number, I chatted online but there was only a bot, that nothing help. I called customer service and it took over 5 hours from list 68 to 12 and I'm still on hold!
Hi Jeanne,
We are truly sorry to hear about your experience with us.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
My son was going to Basic Training for the military and we wanted to say good bye to him so we booked a hotel thru this site. Unfortunately we need to change days because there was a hurricane coming in and my son had to leave a day early. Even after I sent them proof they refused to help me. They wouldn't change my days or refund or give me a credit. If I could I would give them half star.
Hi Paula,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble with your booking due to some change in plans. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
The delivery crew were professional, respectful. Good stuff. Thanks
Great deal, great place to stay. We were beyond pleased with the hotel in all facets.
I made a hotel reservation with super.com, and upon receiving the confirmation email I saw an error in the dates. I contacted them right away to correct the dates. I was told I could make a new reservation but they would not change the old one. They would cancel the old reservation, but they would NOT refund my money in that case. Remember, this was just a couple hours after making the original reservation!
I ended up having to do a chargeback from my credit card company. I won't use super.com again. Ever.
Hi there,
Thank you for reaching out to us about your reservation and sharing your feedback.
We see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
I booked on 9/15/23 over the phone. A few minutes later I see that they had charged me, but the amount was not the amount that I had been advised. They were now charging me over $80 more. I called the hotel directly to get an idea of the charge I should expect, and what they told me was around the same as to what I had agreed to with the person on the phone. So, I call them and tell them that there was an error and i had been charged and either needed the difference refunded or the reservation cancelled. They told me they could cancel the reservation, but NO REFUND. Excuse me?
Hi Yaritza,
Thank you for reaching out and sharing your feedback.
We understand your concern about potential clickbait tactics. We'd like to provide some clarity regarding the rates you come across online. It's important to note that the rates displayed online might pertain solely to the room itself, lacking additional specifics. Hence, it's crucial to be mindful that the rate you see could fluctuate based on factors such as room type, bed preference, and meal plan you've chosen. Moreover, variations may arise due to the cancellation policy you've opted for, whether it's flexible or non-refundable.
Furthermore, we want to bring to your attention that the hotel rates we offer are dynamic in nature. This means they're subject to constant changes based on the current demand and availability. While we strive to secure the most competitive rates, it's important to recognize that we do not have control over the fluctuations in prices.
In this case your reservation was cancelled and a full refund was processed.
Regards
Se consigue mejores precios que con otras apps, muy recomendable
On 5/12/23, I booked 2 nights (June 9-June 11,2023) hotel at Canopy By Hilton
Charlotte Southpark via Super Travel (booking B_*******) and prepaid the full amount
Of $406.92. My mother had a stroke on 6/7/23 and I traveled from NC to MD to be with
Her. On 6/8/23 I contacted Super Travel and requested to cancel and be refunded. On
6/8/23 I also called the hotel directly and explained my situation and requested a
Refund. The hotel was very accommodating and said I could absolutely cancel my
Reservation. They also told me that SuperTravel was difficult to work with and if they
Denied my request for a refund to tell them verbatim: "I understand your following your
Policy but may I please speak to your supervisor. Please send me an email notification
Confirming a full refund and any penalty will be waived. If they say hotel won't cancel
"How can I get a credit so I can rebook thru you?" On 6/8/23 I received the following
Email from SuperTravel: "Hi Jessica, I am Mari from SuperTravel. I am reaching out
Because the hotel contacted us to let us know that they have approved a FOC
Cancellation for your booking on 09 Jun 2023. We just want to confirm that you would
Like to cancel this booking." I responded via email on 6/8/23 and confirmed the
Cancellation. I heard nothing further from SuperTravel nor did I receive a credit. On
BOTH 6/27/23 and 7/11/23, I emailed SuperTravel: "Please advise when I will be
Refunded $406.92. Thanks" On 7/23/23 I received the following email from
SuperTravel: "Hi Jessica, It's Maria here from Super Travel. I am following up on your
Ticket for booking B_*******. Unfortunately our travel partners denied confirmation
For the free of charge cancellation and so we will not be able to process a refund. We
Understand this may not be the outcome you expected and want to reassure we did
Our best. Thank you for understanding." I called, online chat, and emailed SuperTravel
Numerous times requesting a refund and they have refused.
Hi Jessica,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by providing you a full refund on cancellation.
Regards
Fast, easy, and cheapest way to find a hotel!
Found better prices than major known third party sites
Booked and paid through super.com app. Super never paid the hotel and did not inform me about it other than sending a voucher saying "paid in full". Wake up to the news that the hotel never received payment and was keeping my deposit as a result. Hours on the phone and chatting with mindless call center folks with no less that 6 different versions of what is going on. I'm more confused now than ever and nobody from super will reach out directly
Hi Greg,
Thank you for reaching out and sharing your feedback.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
In this case we requested that your share the necessary documentation with our support team for us to continue assisting you on this case. However, as we didn't hear back from you the ticket was closed. That being said, we could only re-open this case if you are able to provide us written confirmation as requested before.
Regards
Booked my stay at the lowest price, very easy experience!
Ao chegar ao hotel havia pane elétrico e não pude me hospedar.
Solicito que super.com me devolva o dinheiro.
Olá Miguel,
Lamentamos muito saber de sua experiência conosco. Agradecemos sinceramente por você dedicar seu tempo para nos fornecer seus comentários, pois é assim que aprendemos e crescemos.
Como não conseguimos localizar sua reserva com base nesta avaliação, solicitamos que você selecione a opção 'Converse conosco' na seção Ajuda e Suporte do seu perfil. Nossos agentes dedicados ao vivo estarão disponíveis para fornecer os detalhes de contato de nossa equipe corporativa.
Isso permitirá que eles investiguem sua situação minuciosamente e estabeleçam comunicação direta com você.
Price was better than Expedia, Travelocity, or any of the others. They had my reservation ready at the front desk. All went great!
This site was super easy to use. No jumping through hoops to get what we wanted. Check-in was easy too. Just had to show ID and that was it. Everything was taken care of by Super.com. Thank you so much.
Brilliant. Just booked the best hotel in Liverpool and saved £35. Defo use these again. Excellent service
My experience using Super.com was fantastic. We were able to quickly and easily book into our really lovely Geneva accommodation with a minimum of fuss. And before looking up the details on the way there, super.com had sent us all the info including what the weather was like and what would be good to pack! Very helpful and friendly service.
I made hotel reservations through super.com. And realized i choosing a double twin bed instead of regular double size queen bed. I want to make change regardless the price is the same. Call up customer services they told me to contact the hotel, call the hotel they don't deal with third party reservations.
So I can't not make any change or cancel. It not even 24hrs.
Don' t your time and money with Super.
Hi Southanou,
Thank you for reaching out and sharing your feedback.
Please note, if you purchased a non-refundable booking, we would need to get hotel approval to cancel free of cost first and refund you so that you can go ahead and make a fresh booking with the room you intended. Unfortunately, in a situation like this, we cannot proceed without documentation from hotel.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bill,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards