From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
My husband and I used this booking site twice. He was having surgery one day and needed to recover before our 7 hour drive home, so we stayed again. Our booking was honored with no questions and at nearly half the price! Amazing results using Super.com and would recommend to anyone traveling.
Do not use Super.com it's a scam booked through them and the hotel said they never received payment so we had to pay again. Today is Wednesday been calling since Sunday for a refund and they keep saying they're team is working on it I do not believe this at all Do not book with them THEY ARE SCAMMERS
All amenities closed, so wasted kids vacation without pool. No credit or refund for another hotel, even through their site. Was not informed of pool closure until arrived to check in. Non refundable means exactly that, even if multiple amenities advertised were not available. Watch out and call hotel before booking.
Hi Tara,
Thank you for reaching out.
We're sorry to hear that the accommodation did not meet your expectations. Since we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
I booked a room through Super.com at Radisson Hotel Hauppauge-Long Island. Room I got was without a room phone and a refrigerator. I went down to the front desk, they gave me another room. This room has refrigerator but no phone. Walked back to the front desk, the agent said she cannot do anything maintenance guy left for the evening and she has nothing else to offer me. Came back to the room, turn heat on, went to bed. Heating unit just blew cold air all nite. While I was checking out in the morning few other guests were complaining the same issues. Super.com said they are not issues any credit, suggested me to deal with the hotel.
Super.com is here to take my money, not to protect my interest.
Hi Shaheed,
Thank you for reaching out.
We're sorry to hear that the accommodation did not meet your expectations. Since we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
So enjoyable but frankly would not have happened without the great price on super. Com!
I can't say enough about this site or our stay at Embassy Suites!
Booking easy and great accommodation.
Great company yo use
The site was very easy to use and the prices were great
I booked a hotel through this website for just one night but didn't even stay, and I have not received my payment back from neither the hotel nor Super. I got to the hotel and there was an hour and a half long wait, no AC, no running water, no locks on the doors, heroin addicts in the parking lot, condom wrappers all over the parking lot and around my rental, and it scared me so much that I instead drove over four hours in the middle of the night back home. I called Super before driving home and asked them to help me find a new hotel or a refund and they were extremely unhelpful and basically said it's not their problem. I would not recommend this site to anyone because of the lack of customer service and the fact that they even had this hotel featured on their site. As a young woman traveling by herself, I felt I was in extreme danger.
Hi Reagan,
Thank you for reaching out to us about your reservation.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Clean and comfortable with excellent facilities and services. The maintenance is excellent and all the stuff of the facilities are nice and allow us awarm welcome
Book through this site, get to my hotel show them my reservation and was told that they didn't have anything on me from super.com. I try to calling, after about 6 hour, almost midnight all the rep could tell me was she apologize. I was homeless for about 9 hours 6 hours for home left with know where to stay.
I was looking for help booking a Hotel. I usually use another site, when I saw Super, I saw that using this site would save me a couple of dollars, so why not. The process was fast and easy. Since I have stayed at the hotel I booked, I knew what to expect there. Everything went smoothly. Check in was just as easy as the other site I've used. I will 100% use SUPER.COM Again soon!
If you want your money to be taken and not refunded because of an issue on their end then use SUPER!
Simply stated they give you a great price that beats all other sites including Priceline and Expedia. I got to the hotel told them my name and everything was set up exact as planned.
Found u by serendipity. Easy, thorough, and helpful
I booked a motel in Texarkana. They took my money. I went to the motel and they where closed for remodeling. They manager said that they keep sending people to the motel. They have told them that they are closed. He was very rude. Chat bot is a joke. I called customer service and talked to someone that I couldn't understand. There was a rooster crowing in the back ground. That made it difficult to understand the lady. She already talked with an accent. I'm waiting on a call back now. This site sucks! I have been working all day. I was looking forward to taking a hot shower and relaxing.
I got a really great hotel and paid way less than any other site. They had all my information at check in. It all was super smooth!
Was getting married the hotel I had booked gave my room away. Last minute went to super.com and they we're able to get me in a room immediately at a nice hotel, without a nice cost.
Nothing but great experience with Super.com,very accurate and easy to navigate with evrything!Extremely recommended to everyone!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This was finally settled by our travel partner where the hotel agreed to only charge you for the early check-in and refund you the rest as they were able to charge our partner's VCC.
We appreciate your patience.
Regards