From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I've been a savvy online vacation booked for decades. I'm shocked I didn't hear of this before. But I will look here first next time I book!
Our checkin was smooth, our room was ready and we were able to be adjacent to our co-travellers with no problem. The breakfast was just as promised and empty dishes were soon filled. Staff was very helpful and friendly.
We booked a room in Sonesta Gwinnett Place Atlanta from oct 19 - oct 21 and we're more than disappointed with the stay in that hotel. We had no hot water in the evening nor in the morning. We tried to get it fixed with the hotel but they couldn't fix it because they were overbooked and a refund couldn't made cause we booked the room over the third company, and super.com has to make the refund running. We called super.com and they weren't willing to help us. I never had problems with other third parties like super.com before. I would not recommend to book a room over super.com, there are much better third booking companies with better customer service and problem solving.
FOUND THE BOOKING SITE BY ACCIDENT VERY STRAIGHT FORWARD AND EASY AND MUCH CHEAPER THAN OTHER SITES. THIS IS THE FIRST TIME I HAVE USED THIS SITE
I would NOT recommend this site for travel. As soon as something occurs, and it will, you are left without assistance. The hotel or room could be booked, or trashy and there's no refunding. THERES NO CUSTOMER SERVICE TO HELP OR REFUND YOU. Even the bad Hotel tried to contact them for my refund by sending emails, but to no avail. Please Don't use SUPER.COM
Hi Marcus,
Thank you for reaching out.
We are truly sorry for your experience.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
I booked a hotel room at 7pm at the same hotel where we had our first room already. At 9pm when we wanted to rest and later go to bed, the reservation had not made its way to the hotel system from Super. I spent about 2 hours and a half on the phone with Super, back and forth, they weren't able to send reservation to the hotel on time. It was 11:20pm or so and they still hadn't done it. We ended up booking another room somewhere else. Súper shouldn't even offer same day reservations if they cannot deliver on time. Or at least offer to return the money I paid for the room that we never received.
Hi Miriam,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
Found the right hotel for right price and it was easy and fast booking.
Fraud. Fake site. Took my money immediately w no reservations actually made. Run from this site. Fake
Hi Shari,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
We booked the hotel in Staunton, VA. When went to checked in, the hotel could not provide a room due to parking space unavailability for my larger vehicle. The hotel said that they already refunded the hotel fair to my credit card, but super.com customer support is not refunding the money, also it took me about 2 hours continuous holding on the phone.
Their customer service personnel has no experience or understanding of what happened or what to do.I won't use them again.
Hi Mohammad,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble checkin-in due to parking issues. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Reserved a room and saved $10 a night compared to any other offer online. Super easy to book. No issues checking in. I would definitely use again.
I used Super to book a hotel in Manhattan, NY and I saved a lot of money knowing how NY is expensive. So happy we discovered them and so I will be using them from now on for any vacation or further adventures.
We were visiting SF for a concert and booked our hotel with super, we decided to add the VIP package which let us upgrade our room with no added fees
I booked over 30 hours ago. The hotel still has not received my reservation. They immediately charged my credit card. Their c/s is a joke no one is resolving the issue and or returning my callsThis has gone on for over a day. I don't even believe they are legitimate.
Hi Anabela,
We'd like to inform you that many hotels typically process third-party bookings closer to the check-in date. Alongside the reference code B_xxxxxxx that you received when making the reservation, the hotel will be able to furnish you with their Hotel Confirmation Number (HCN) as the arrival date approaches.
We want to clarify that this situation arises from the fact that, as a third-party, we have limited control over the hotel's processes. Some properties are only able to view reservation details internally as the check-in date draws nearer, while others are capable of accessing this information as soon as the reservation is completed.
Thank you for your understanding, and please feel free to reach out to our 24/7 Support team if you have further questions or require assistance.
All our contact information is available on the app and site:
https://snaptravel.freshdesk.com/support/solutions/articles/48001209680-how-to-contact-super-travel
Regards
Great customer service and airport shuttle to airport
I booked a hotel from SUper.com few days in advance and everything was doing good. This hotel was in Vermont and it was more than 300 miles from my home. I plan to reach around 7.30 pm on check-in day when i was told at 6.30 that my booking is cancelled. I had my whole family with me and they were very cold in the approach. They told me that they would refund the hotel money and nothing more can do. While i was traveling with my family and young child. I couldn't find any hotel and had to return back driving all night. Please be careful with this website. I ended up with a really bad day and would never recommend this fraud website.
Hi Prashant,
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by cancelling and providing a full refund. We appreciate your patience on this matter all along.
Regards
Please be cautious when using this service I booked a hotel confirmation # was sent and everything looked normal when I arrived at the hotel they had no knowledge of my reservations and I was then told they had no availability I contacted the help center they asked for necessary documentation as proof which I provided through email was told I will be contacted in three days and refunded in 5-7 business days it's been 12 days and I get no response from anyone I've called the help line every day for the last 12 days and receive the same exact answer each time someone will contact me which has not happened this is a very unprofessional business I do not recommend this booking agency to anyone beware they are not helpful and will take your money and not respond when they make a mistake like booking you at a hotel that does not have availability I give them zero as a rating it's a scam if you ask me
Hi Sam,
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by cancelling and providing a full refund. We appreciate your patience on this matter all along.
Regards
They trick you into buying a "refundable upgrade" with which you could extend the deadline for free cancellation by a couple of days of a hotel room provided you can prove serious reasons for not being able to travel. However, when I cancelled the reservation before the deadline of the normal free cancellation they refused to refund the refundable upgrade, which I did not need based on the early cancellation. "Refundable upgrade" is indeed a term that super.com chose to fool the customers. To be reported to consumer associations!
Hi Gianni,
Thank you for sharing your feedback about our refund policy.
When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, the upgrade cost is understandably non-refundable.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
We hope this clarifies the reservation policies for you.
Regards
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Regina,
Thank you for reaching out to us about your reservation.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards