From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Helped me save money on my trip, very competitive for a trip planned in a few weeks. Really easy to use, and didn't have any issues at my stay.
I used super.com to book a hotel. I had no issues with check in and everything was great.
Price were lower than others, and process was easy. It's best to reserve 3 days ahead of time. So it can process. I'm not so please with that. But, other than that, I'm please.
Booking experience and the hotel stay was first class.
Super.com had the best price available for the hotel we wanted to stay at. Easy booking, no problems
I used super.com on a recommendation from a friend I was a little hesitant. I give Super a try based on the better rates they offered.I was very pleased with my experience, They sent me confirmation right away, and reminded me of my upcoming reservation. I will definitely use super.com again.
STAY AWAY FROM THIS APP...I arrived to the hotel and they informed me there was no vacancy. I asked Super.com for a refund. They said NO, unless I show a receipt of me getting another hotel or an email saying no vacancy from the first hotel. WHY CANT THEY CONTACT THE HOTEL! Customer service is in the Phillipines or India, you cannot understand them half the time. Alot of hang up calls. I'm calling my credit card company to reverse payment!
Easy to book and quick confirmation, when arrived then at hotel they had the booking and price was cheaper than competitors
I went out on a whim and tried Super.com to save $30 fully expecting possible issues. Instead it went perfect. Hotel had all my info the next morning so I was even able to add a person to the reservation because he arrived sooner.
Easy and smooth process. And best price I could find.
This site gave us the same room as other sites for a price at least 25% Cheaper.
The site was easy to use.
Lowest price on most Hotels on the internet. Easy to change day of reservation
Great hotel, and Super saved me $23.00 over Expedia, since their site was down.
Next time I will go immediately to Super.
I made a reservation online using Super Travel and I purchased insurance in case there was an emergency. Then, I could not go because my back was killing the day before. I went to see my doctor's for treatment and I sent to them my doctor's note. They refused to refund my money even though I sent to them proof that I was in the doctor's office on the day that I suppose to travel.
I spent almost two hundred dollars on a hotel room for two nights, tried to get a refund because I selected the wrong dates. They would not refund my money! Don't use this service if you want to have your money stolen.
We are truly sorry that you had trouble with the cancellation of your stay, Brian.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
We booked a hotel thru super.com and they never paid the hotel, so we were double-charged by the hotel.
Hi Andy,
We're genuinely sorry for the trouble you faced with the payment of your reservation. Your feedback is vital, and we're committed to ensuring our customers' satisfaction.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
To address your specific situation, we kindly ask for the reservation ID and the email address you used for the booking. This information will help us investigate and resolve the issue more effectively.
We value your cooperation and appreciate your understanding as we work to improve.
Never ever do business with these guys, they will lure you by showing discounts, but they are really horrible with worst customer support.
Booked a hotel in June 2023, paid them for a room with breakfast, hotel did not provide breakfast due to kitchen being closed, and it took me so much phone calls to get money back for breakfast. Out of which they charged me 40$ additional for breakfast while booking, but returned only $25 with answer, "this is the best we can".
Story does not ends here, after 2 months, same hotel charged me with price of room on my CC, since they never received moeny from this fraudster website (super.com), and its been 2 months constantly following up with their customer support, and all I hear, "urgent care team is working on your issue, keep patience". Dont even think, they understand "urgent" meaning. Still hoping they work on case sooner.
Last minute booking but the cheapest company's. This service works and is legit
Fast and save,every time give us the best price, I booked several times my hotel from here:Super.com and its great.
In my only experience with them, they are definitely a SCAM. Booked this morning, showed up at the hotel, and there was no registration of my booking. Spent 8 hours chasing them, they always took my calls and chats, promised to follow up, escalate and resolve, even told me they were bringing the "urgent care team", but the hotel never got the booking, and even them (Hilton Times Square in NY) said they always had the same issue with super.com. Next to me was another guy with the same problem, so definitily not a mistake, more like a modus operandi. SCAM ALERT for anyone thinking into purchasing / booking through them.
Hi Patricio,
We understand that you are concerned about the possibility of being misled, and we want to assure you that this was not our intention. We are truly sorry that your experience did not meet your expectations.
We can assure we are a legitimate company that has been featured in many reputable publications, including Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
We source our hotel rooms from a variety of partners including wholesalers to get you the best rates, and we pride ourselves on our access to exclusive deals.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
Please know that we're actively addressing this situation, to expedite this resolution.
We appreciate your patience so far.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hylarion,
We're sorry to hear about the reasons for the cancellation of your stay and wish you a speedy recovery.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
To process your request please make sure you have submitted valid documentation via the form for cancellation under the enhanced refund policy.
We hope this clarifies the reservation policies for you.