From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,184 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
We stayed at Best Western and had a great experience! Front desk great, room and beds fine, nice breakfast, good shuttle trip. We'll be back!
I have rented hotels through Super.com for the last year. Every time I use this service I have received the best price as well as hassel free check-ins at every location I have reserved a room. Without doubt, this is the best of the best.
We arrived at 10:30pm. The lobby was closed and had to check-in using the window. This at first made us wonder about safety. We got our room on the ground level, walked in and found the room to be very clean and comfortable. We never worried after settling in. In the morning we had a warm breakfast and morning beverages. Would stay again if traveling that way again. It is only 30 minutes from Columbus.
Great location and the employees were super nice. Beds were actually comfortable and breakfast was good. Would definitely stay again.
October 30th I reserved a room at Best Western it was supposed to be Best Western in Gaylord Minnesota they booked it for Gaylord Michigan I tried to get my money back they said no so I asked to talk to a manager at the manager text me back told me if I got a letter from the Best Western in Michigan that I can have my money back saying that I didn't keep my reservation so I called the hotel they said they never received the money because I canceled the reservation soon enough where it didn't go through so super.com kept my money lied to me about it and has no intentions of giving it back and that's $500 almost that they're keeping my money for nothing
Booked a room the night before and saved $50 from the next closest price. Check in went perfectly and my wife and I had a great night out on the town.
I reserved a motel room for one night and had to cancel due to the flare-up of my wife's pre-existing medical condition (post-radiation therapy, gastrointestinal episodes that flare up painfully at times). Beforehand, per their policy I had paid extra for the right to obtain a refund. The process for obtaining the refund was through a third party, Refundable.me. It was a complicated, demeaning process. We provided them with medical records to show her schedule of treatments, but they wanted very invasive details and information that went back years. We gave up when they requested a document from our physician that stated his "medical recommendations regarding attending this booking." In other words, did the doctor authorize our stay in a motel?! Don't expect a refund, even if you pay for the right to get one.
Buyer beware. This company will not book you the room that you paid for. When you realize they screwed up on your reservation, good luck getting a response from their customer service team to help you correct their mistake. We were put in a very bad situation on our family vacation. Do not book a hotel room from Super.com unless you want stress and frustration!
Hi Jennifer,
We're genuinely sorry for the trouble you faced as the hotel has registered a different room type for your upcoming reservation. Your feedback is vital, and we're committed to ensuring our customers' satisfaction.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
Our Support team is currently working on your case and a representative will follow up with you shortly.
Reservación was made for Oct 28 though 29,2023, when we were ready to check to the hotel the reservation is not at the hotel recervacion system, the receptionist couldn't do anything they ask to call Super.com, I called super.com and the operator said they will call the hotel to resolve the situation, the didn't resolved anything, we ended up paying for the room ourselves, we will not recommend super.com ti anyone they will leave you stranded.
Hi Hong,
Thank you for bringing this to our attention, and we're here to support you in any way we can.
We sincerely apologize for the challenges you faced with your reservation. Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
Our Support team is currently working on your case and a representative will follow up with you shortly.
Booked a room for my wife and me for 4 nights in Mumbai. I am the primary guest on the reservation (since I booked it). Now, I am unable to reach on the 1st day and will join my wife the next day. Super.com wants to charge money to change the name of the primary guest (from me to my wife). This is the most ridiculous excuse for charging extra fees. I will not most likely book with them again.
Hi Manish,
Thank you for sharing your situation with us. We understand your concern regarding the name change on the reservation.
It's important to note that you opted for a non-refundable booking, as mentioned in our terms. Non-refundable bookings typically come with restrictions on modifications unless explicitly permitted by the accommodation. In this case, a change fee is requested to cover any associated administrative costs.
We regret any inconvenience this may cause and appreciate your understanding of the terms you agreed to at the time of booking. If you have any further questions or if there's anything else we can assist you with, feel free to reach out.
We booked thru this company on several
Places. Would definitely use them again. Wonderful experience 5 stars.
Very easy and quick to make reservations through, can recommend this reservation site, will use it again
First class service easy hassle free booking and excellent saving compared to other sites thank you very much
Awesome and very good prices.
Literally mind blowing I like it very much and very convenient awesome
I reserved a hotel with this "service". When I checked in they didn't have my name on record, despite being charged by Super.com. The hotel staff said this was becoming common. When I called super.com for support, they said the hotel I hadn't had a booking at needed to "submit a letter proving I didn't have a booking to their website". When I asked what kind of proof would show that I had no booking, they said "a letter". I asked where on the website to submit it and they said "on the website". I asked for emailed instructions and they said they "couldn't do this". They are relying on inconvenience to profit off a service they can't provide.
Hi Jennifer,
We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
We greatly appreciate your patience while our team works diligently to resolve this matter.
I was very disappointed with this booking website. I admit that in their terms and conditions it clearly states that there are no refunds or amendments, but I was already staying at the hotel and was just renewing my stay for another day through their website, and when I clicked on the wrong date and chose the same day, I booked two rooms on the same night, one of which I had already stayed in.
I was stranded at the airport because of an issue with my eight year old daughter's passport, so that cascaded down to the entire rest of the trip, and I clicked on the wrong date in my upset state, communicated for three hours, and it still turned out that I wasn't allowed to change the date. The hotel was willing to cooperate, I was willing to add money, super.com disagreed, what stopped you from giving me help? Another $250 after I couldn't board my flight and lost thousands of dollars. Why are you guys giving me a hard time? Isn't human service meant to handle this particular situation?
Why have human customer service when there is such a lack of empathy? Just live in the world of AI, oh no, probably AI is better than the human service they've trained.
Hi Yan,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
We are truly sorry that you had trouble with the modification of your stay. Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, you must ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Our Support is currently working with the accommodation to confirm their decision and will follow up with you as soon as possible.
Very good experience with Super.com for room reservation, various options and very clear información.
Great prices. Reliable platform. Excellent experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tom,
We truly sympathize with your situation and sincerely wish your wife a swift recovery. We understand the challenges you're facing.
Regarding the cancellation policy, when you opt for the enhanced cancellation policy to gain added flexibility, it comes with specific conditions and the necessary information must be provided to validate your claim. For a more comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. Additionally, you can find detailed information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
We genuinely hope this provides clarity on our reservation policies.we appreciate your patience and cooperation.