From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,184 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
The process was similarly simple and quick compared to other business offering the same service with a more competitive price point.
I would recommend and will use again
The booking was very efficient, quick and easy. However, the room I booked was advertised for $87, yet when I clicked to complete the purchase the price ended up being $103. No explanation for the change was given. Still a good rate, but not very transparent.
Easy navigation when booking on the website with amazing savings making it well worth it to tip the service
I paid high price booking a suite in Hilton hotel. They gave me a cheap, small room in another hotel. And no one helped me to resolve the issue.
I had tried to book directly with the hotel and the rep wouldn't give me the online price on their site. Super jerky about it. I stay in the same hotel and have for several years, every 3 mos, when I go to my doctors. So he asked if I wanted to book the room and I said, no thanks and he said it would be more if I called back later or tried to book it some other way. I said I'd take my chances. I got a better rate using this app than the hotel's online rate or any of the other booking platforms. I'll be using this app again. No issues at check in and I like that I could use PayPal.
I booked a hotel via this website, hoping it would work out well. However, I couldn't even check in until after waiting for almost two hours. I paid for it ahead of time, but the hotel staff told me that this website didn't pay them, so I couldn't check in. I called the website over three times, and eventually they solved the problem.
Hi Yanyu,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. We're genuinely sorry for the trouble you faced with the payment of your reservation.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
It is noted that our Support team was able to resolve this issue.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
I was able to get a room for $30 less than booking directly with the hotel. Unreal!
Booked a hostel through super.com, we were provide the receipt and told to show it upon arriving, there was no staff at the hostel and super.com failed to get proper information for the booking as the hostel instructions we saw when we got on site was that we would receive a code via email to access the building and our room. When we chatted with super.com support they were no help with getting us this info and kept telling us to find someone when we couldnt even get in the building and no one was around at all!
After more than an hour, and it being past midnight, we were exhausted and had no choice but to find a different place to stay, we told super.com that we would be requesting a refund, and were told that super.com was unable to provide a refund...they told us to reach out to the hostel, and the hostel told us that since we booked through a third party (super.com) that they should be providing the refund, which makes sense! So im not sure how super.com is trying to say they can't issue a refund when this whole booking was done through them!
I say don't provide a booking to a hotel/hostel if you are not able to provide proper info on how to access the place or provide proper support when it comes to siatuations like this.
STAY AWAY from super.com cause their support is pretty much usless and they will tell you the same thing over and over again as if they are reading from a script.
We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
We greatly appreciate your patience while our team works diligently to resolve this matter.
Was on a trip and decided to get a hotel. Got on line and used super.com and was very to book. What they said was the price
Booked a room and room was roach infested hotel asked to contact super for a refund super said contact hotel and super charged $5 extra than Expedia
Hi Lawanda,
We're truly sorry to hear that your recent accommodation experience fell short of your expectations. We understand how important a comfortable and enjoyable stay is, and we regret any inconvenience you may have faced. We want to provide some insights into our process and how we can best assist you:
Please know that as a third-party booking service, we are not directly responsible for the standards of the hotel, the availability of amenities, or the behavior of the staff. However, we completely understand how these aspects can greatly impact your stay.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
Lastly, please know that the price on the folio is not the retail price for the customer; instead, it represents the agreement between the hotel and our travel suppliers. The hotel adds its fees, and we include a small margin to cover our operational costs. We take pride in offering some of the lowest prices available, saving you money on hotels, so you can allocate more for the rest of your trip!
For more information please check this link:
https://help.super.com/support/solutions/articles/48001209671-how-can-supertravel-offer-such-great-deals-
We hope we have clarified your doubts and concerns.
We were searching for hotel stay websites when super.com appeared. We were very pleased and will continue using them.
I have been fighting with this company for 2 full days after they said they would issue the reimbursement if the hotel would allow the cancellation. They then continue to tell you the hotel has to deal with it but the hotels can not because this third party company is the one that takes the payment. And it says right on their bull$#*! website that they will contact the hotel. Also states "While we're committed to advocating on your behalf, please know that the final decision lies with their travel partners." also "we'll advocate vigorously for you". The lady at the hotel kindly cancelled my reservation and told me I should be getting a full refund from them. She wrote and email stating everything as such and I shared it with super.com "customer service". I haven't heard anything back from super.com. I have to keep calling and ask what's going on and they can't tell me. Last night the guy I talked to said the email was missing some things, so I got him to tell me what it needed to have and then he told me once they have that, a refund is no problem at all. I resent the email this morning with everything they requested that the hotel sent me. Again, left me hanging. So I called back again tonight… They don't have a direct number to the reimbursement/refund department. They can't transfer me either. They have no way to contact them he said. HE ACTUALLY SAID IN THE CONVERSATION THAT THEY DONT HAVE A REFUND/REIMBURSEMENT DEPARTMENT. I told him I wanted to speak to someone in charge... a manager, owner, anyone. He said they can only take information and also kept saying he doesn't understand that one. I asked him if this was a fake company. He said it wasn't. I said I don't believe that one bit. I told him I wanted this dealt with because they are doing everything in their power to feed me bull$#*! and I'm tired of it. This company is a joke. Look around for reviews. You will see. Any good reviews are probably posted on their behalf. They outright lie to you.
Hi Nicole,
We are truly sorry that you had trouble with the cancellation of your stay, and to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible. We greatly appreciate your patience while our team works diligently to resolve this matter.
My husband got covid and we could not travel. I called them 3 days before my reservation and they could have cancelled the hotel but they did nothing even though they said they would and they charged me the full amount.
Hi Carolyn,
We are truly sorry that you had trouble with the cancellation of your stay and wish your partner a speedy recovery.
We are sorry for the inconvenience and we appreciate your patience and time spent explaining your concerns with this reservation. Even though you had booked a non-refundable, in this instance our Amendments Team was able to get an exception accepted by the accommodation.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
The hotel was very clean, quiet, and had a classy vibe. We will definitely come again!
The Super site was easy to find a hotel at and reserve. Once paid, it was immediately at the hotels service desk. I would recommend to anyone. Better than the other sites. Thank you Super. You all are super.
Left me stranded in another country upon arrival at the hotel whose booking they sold to me. Hanged up the chat saying they wouldn't do anything when I was at the hotel whose booking they sold to me at their website
Hi Mohit,
We're genuinely sorry for the trouble you faced with your reservation. Your feedback is vital, and we're committed to ensuring our customers' satisfaction.
We are truly sorry to hear about your most recent experience with our Support team. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
We greatly appreciate your cooperation and thank you for your understanding as we strive for continuous improvement.
My new go to site for booking hotels! The prices are the best!
First time user and will definitely use this site again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alice,
We're genuinely sorry for the trouble you faced with your reservation. Your feedback is vital, and we're committed to ensuring our customers' satisfaction.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
To address your specific situation, we kindly ask for the reservation ID and the email address you used for the booking. This information will help us investigate and resolve the issue more effectively.
We value your cooperation and appreciate your understanding as we work to improve.