From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Booked two weeks in advance. Tried to change reservation a week out and was told could not be done. Seniors with fixed income and was told not only could it not be changed but could not be refunded.is thus how we do business with seniors and disabled veterans! What a terrible organization.
Very quickly room request.Easy to pay through Apple Pay
Waited almost 2 hours to check than was turned away due to the fact a $100 deposit was NOT disclosed until reservation was confirmed. Refund or change reservation was not excepted. Tried to use cash for deposit was refused. Had to slept in vehicle after being in ICU for kidney failure. Only wanted to spend our anniversary in a special way with all the negative things happening. Even got a flat tire on our way there
Hi Lori,
We appreciate you taking the time to share your recent experience, and we sincerely apologize for any inconvenience you faced during what should have been a special occasion.
Regarding the deposit, we understand that this was a last-minute booking, but the information about this particular hotel has very clear details in the listing regarding their deposit and resort fee requirements.
It's important to note that the requirement for a security deposit is standard for hotels, serving as a temporary hold on your credit card, subject to an inspection of the property. The hold is released if no incidental purchases or damages occurred.
We kindly ask you to review the Terms & Conditions on our website to better understand the policies of your reservation. These policies are set by the accommodation, and only with their permission can we override them.
Our Amendments team is currently reaching out to the accommodation on your behalf to request an exception. They will follow up with you as soon as possible. We are committed to addressing your concerns and making this right for you.
Thank you for your understanding and patience
Totally easy to do! Thank you it was the cheapest rate available and room was not too bad.
Very clean hotel. Conveniently located and good service
Their hotel discount was phenomenal and a very easy no issues whatsoever
Peaceful had great time all to myself with no one bugging me
Everything was great and exactly as described! Nice area! Friendly staff! I had a single bed since it was just me and it was so comfortable. The bathroom was my favorite asset.
I always save money with super travel. Easy to use.
Today, it was the most terrible booking experience in my life. We booked non-smoking room with super.com, but the hotel provided us with room that was heavy smoked inside. The super refused to refund the price or give credits to take another hotel. We have never smoked and have 3 young children with us. Health is our priority, so It is unacceptable to sleep in such room.
We hope that you take care of your costumers and help us to solve the problem. It's not only about money, it's about justice. We have to get that, for what we pay. If you cannot provide what we pay for, you have to return our money, right?
Hi Davyd,
We're truly sorry to hear that your recent accommodation experience fell short of your expectations. We understand how important a comfortable and enjoyable stay is, and we regret any inconvenience you may have faced. We want to provide some insights into our process and how we can best assist you:
Please know that as a third-party booking service, we are not directly responsible for the standards of the hotel or the availability of amenities. However, we completely understand how these aspects can greatly impact your stay.
Our Amendments team is currently reaching out to the accommodation on your behalf to request an exception. They will follow up with you as soon as possible. We are committed to addressing your concerns and making this right for you.
Thank you for your understanding
Buen servicio y muy buen precio.
Muy recomendable.
I found the best pricing, all location and service the best I have use in years of traveling and will keep them as #1, thank you.
Amazingly easy platform to use as a first timer! And I feel I have got very attractive rates for my room booking! I will surely be back for my future travels! And so will my friends.
Super.com had the cheapest price I could find online, their customer service was excellent. Very happy.
I searched last minute for hotels in Dubai and among lots of offers the offer frim super was far cheaper, I thought it might be a mon serious offer, checked the reviews of the site then booked. Everything was perfect! Don't think twice if you find offers from Super. Thanks Super!
Our hotel stay was for our daughter's funeral. Everything on our biking experience was great! The hotel itself left a lot to be desired. The he beds weren't comfortable,and with tiny pillows. Elevator broke twice, and nobody knew about a basketball tournament! The hotel experience was as not good, but the Souper.com experience was great! Will use again
I always try to use Super.com...Great prices, simple to book... Happy Customer
All my family use the site...
Super.com had the lowest prices for a particular hotel stay and their prices were legit. The reservation was easy and communication was top tier in my opinion. Thank you for making it easy to book! I highly recommend.
Fantastic deal and service. The Howard Johnson hotel was incredibly accommodating and the booking process was easy and very reasonably priced. I will be using Super.com for my next trip no doubt!
Booked two different hotels and got the best deal on top of an easy booking process
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah,
We apologize for any negative impression you may have formed about our service.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
As informed by one of our Support supervisors, if you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
In this instance, to speed up the process we have escalated to our Support team, who will be reaching out to the accommodation to request compensation on your behalf and will follow up with you as soon as possible.