From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Muy fácil de reservar y un muy buen hotel el la zona realmente muy acogedor
Booked 2 hotels with them since they had good prices. We didn't end up staying at one of the hotels due to a big issue. It was originally a nonrefundable booking but hotel said to have super reach out and they'd approve a refund. Well turns out super customer service sucks and is unhelpful and told us we had to get all kinds of info from hotel to send to them so they can refund us. Its been a month now and we are still waiting on the refund. We've spoken to several agents with super, and several people from the hotel and nothing has been done yet. Hotel has told us they will send everything almost a month ago but super said they never received anything. We shouldn't have to go through this much trouble for a refund, and super should easily reach out to the hotel themselves. Both the hotel and super should have done everything by now and processed the refund. I will never recommend super or the hotel we almost stayed at. I don't understand why people are so ignorant and unhelpful and take their sweet time doing things when it should be simple and done with by now. Really pissed off at this situation.
We also feel like we are getting scammed at this point bc the hotel and super are not helping making this easy for us. We just want our refund!
After applying discount of 10%, price is very attractive. I will continue booking on this app. Thanks a lot.
I didn't have any issues at all. They gave me the best price for the same room others were asking much more on such short notice. I would use it again for sure. Thank you!
Wanted to stay at a specific hotel. Checked Expedia, GDS (a travel club), called the hotel, and kayak. On kayak super.com came up as the cheapest, by a lot. Not sure how they do it, but beat everyone and we had a seamless great experience. Hotel had our reservation and even upgraded us at no cost. So I'd definitely use super.com again.
Really simple process to book our hotel room in Mexico. Price was the cheapest I could find. Check in with the hotel was as simple as giving my name.
These people scammed me out of monthly fees for their Super+ membership, which you need to get paid for completing the reward offers they advertise. The kicker is, you rarely get paid for completing them. At this time they owe me $413.51. I have been on the phone multiple times a day with them for 3 weeks and every time they "escalate" my issue and promise a call back within a few hours. Nobody has ever contacted me back. I have submitted proof of completion as well. They even went as far as deleting all the historical data in my account. They are liars and thieves and should be in prison.
This website is 100% a scam. They take your money and do not book until the last minute. We booked 4 months in advance, then got an email the day before that our booking was cancelled due to overbooking! We called the hotel and they had no notice of the booking ever happening! Had to rebook at much higher rates as airfares were already in place, customer service from super was non existent.Terrible experience. NEVER USE SUPER DOT COM. Google should ban them from the travel options. Terrible company. Very untrustworthy.
Don't use this site, Seriously. This is a site made up of people who have very poor customer service skills. They stole my money. Don't use this site to Book anything. It's unclear on their confirmation page regards to my room rental. Now I get No money back.they don't bother to help you. They just give bad confirmation information and take your money. Skip this site. It's horrible, just watch.
Hi Sonia,
We appreciate you taking the time to share your recent experience, and we sincerely apologize for any inconvenience you faced upon check-in.
Regarding the deposit, we understand that this was a last-minute booking, but the information was disclosed in the listing regarding their deposit and resort fee requirements. It's important to note that the requirement for a security deposit is standard for hotels, serving as a temporary hold on your credit card, subject to an inspection of the property. The hold is released if no incidental purchases or damages occurred. These are not charged by Super Travel but rather payments to be made directly to the property and at their sole discretion.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
I was traveling and had originally used another site to book a room. I arrived at the hotel to find out the booking was for a week later which honestly could have been my fault. Either way I tried to call the other site eight times and was hung up on eight times. So I started looking and Super.com offered the room for a little more but that was to be expected since it was a same day booking. The site was super easy to use and beat every other sites price for a same day booking. I will definitely use them over and over!
Thumbs up! Super got us the best rate for an awesome hotel at the last minute. Strongly recommend them
I went threw this 3rd party app to find a hotel near my young daughter who is in ICU in a hospital in Philadelphia, pa after them mixing up my dates witch was the same night and night after they refused to change the dates to the ones I needed after they already took my money. After time and time again they would say it has escalated to a urgent matter and would get a call back within 10 to 20minutes. The call neve came at all even after me calling them at least 15 times. Poor business and very bad customer service. Stay away from them.
Hi Lori,
We sincerely apologize for the inconvenience you've experienced with our service during such a challenging time. Your feedback is important to us, and we appreciate you sharing your concerns.
To assist you promptly, could you please provide us with the reservation ID and the email address associated with the booking? This information will enable us to investigate the matter thoroughly and work towards a resolution.
Thank you for your cooperation, and we look forward to addressing and resolving your concerns as quickly as possible.
Booked a hotel for a serious surgery for my father, at the last minute the hospital cancelled because they found cancer had moved. Tried to cancel 3 days before but I had missed the cancellation by date. Customer service was no help and was not willing to budge at all. Even to split the difference. Please do yourself a favor and use literally any other travel page except super! They definitely are not!
Don't use this website there will steal your money and not help you your booking will get cancelled and there won't refund you my hotel gave me a free cancellation email which I have attached to this review there still refused to refund me my hard earned money
Hey Abdul,
We're sorry to hear about your recent experience, and we understand you felt unsupported by our Support team. We strive to make every customer happy and apologize for any inconvenience caused.
Our Corporate team is looking into your case to resolve it as quickly as possible. Thanks for your patience as we work through this.
Do not book with this site. They take your reservation and then make it impossible to contact them to make changes in any way. Refused to even give us an itinerary number. The hotel was willing to change our reservation and the super site would not let them.
Hi Lindsay,
We are truly sorry that you had trouble modifying your stay.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
This was the worst experience of my life. The rooms look nothing like what it shows on line. They were dirty, they had roaches, mold, and cobwebs were in the corners. And they have not returned my money. Even though a letter was sent to them to return my deposit. We didn't stay in those horrible rooms. I wouldn't recommend that place to my worst enemy.
Hi Nancy,
We're truly sorry to hear that your recent accommodation experience fell short of your expectations. We understand how important a comfortable and enjoyable stay is, and we regret any inconvenience you may have faced. We want to provide some insights into our process and how we can best assist you:
Please know that as a third-party booking service, we are not directly responsible for the standards of the hotel, the availability of amenities, or the behavior of the staff. However, we completely understand how these aspects can greatly impact your stay.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
To address your specific situation, we kindly ask for the reservation ID and the email address you used for the booking. This information will help us investigate and resolve the issue more effectively.
We value your cooperation and appreciate your understanding as we work to improve.
We hope we have clarified your doubts and concerns.
Thank you for a great experience. Exceeded expectations for the price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ryan,
We are truly sorry to hear about your most recent experience with our Support team.
To provide you with more effective assistance, kindly send us your information via email at corporate@super.com. A representative will contact you at the earliest opportunity. We appreciate your understanding and eagerly anticipate the opportunity to address and resolve this matter for you.