From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I am using super.com for spontaneous bookings and can only recommend the easy booking process and most importantly prices. Absolutely amazing and highly recommendable
Can't get over how well the app treats you and gets things done!
I saved money utilizing this website. Love the track they give your about your reservation.
It was so so easy. Will definitely use it again. We decided on short notice to book and it was really really easy.
Super.com had the rock bottom lowest price. It was our first time using them and it likely wouldn't be our last. No issues; everything went well; reminders were sent. Good service.
Big saving, great hotel, excellent communication from time of booking
Got our night away in galway for a really reasonable price with super.com, really great communication through whatsapp.
Dejo esta reseña desde Colombia, porque personalmente tenia susto al ver que el precio era tan bajito, busqué reseñas por google y TikTok y no encontré. Hice el pago y me arriesgué y tuve una gran experiencia. Al día siguiente llamé al hotel para verificar la reserva y ya la tenian registrada. Salté de la felicidad. Pude disfrutar de un hotel 5 estrellas a precio de 3 estrellas. Voy a grabar mi reseña en redes para que mas gente se anime con esta empresa. Ojala se pudieran dejar fotos pero me encantó. Ya estamos planeando la próxima reserva para diciembre. Animense que si es una empresa real y legitima. Estan también verificados en whatsapp y tiktok. Gracias a todos y animense a reservar. Chaus.
Was very simple and quick and got a great price on a great room and no complications when arriving for check in just showed my ID and got my key easy as that very nice other sites I have used I have had issues at check in and have to show confirmation number and what not this time I didn't have to do anything only waited at desk because there were people in front of me I got my key and was in room with in minutes
There was no booking under my name and room was paid. Factory garden barcelona hotel told me that they do not have.contract with super.com. It have happened few times already. Please DO NOT BOOK THRU SUPER.COM. It is scam and no respond to my emails or calls.
I was warned not to go through Super.com a 3rd party company to book hotels, I should have listened! We prepaid for our one-night hotel stay in Tel Aviv Israel on that was to be on October 12th. Then a terrible event took place murders, killings, and war. Our travel was canceled by the airline, the US State Department made announcements for US citizens not to travel to Israel.
Excelente y rápida en hacer reservaciones, y a excelentes precios incluyendo los impuestos, recomendado!
My husband and I are beyond dissatisfied with the service we received and are at a loss for words. My husband decided that we needed a weekend away which we haven't had in a long while so he booked a hotel online he was able to use his visa debit card to secure the room read the agreement and it said no further fees just show your great! So excited to get away get to the hotel only to.be told rudely we need a credit card or a $500 dollar deposit! Even after telling the girl we were not told this at all her response was well that's not my problem it was done through a 3rd party site you have to contact them. Disappointed we left and called super.com to be told no refunds we can't help you at all the girl on the phone didn't have any remorse just matter of fact sorry this is how it is you loose your money I understand the no.refund so now we are out $500 that we scrounged and saved for to be able to have a weekend away
Hi Cora,
We're sorry to hear about your experience at the accommodation. We appreciate the time spent explaining your concerns with this reservation. Please note that the requirement for a security deposit is a standard practice for hotels, serving as a temporary hold on your credit card. This is subject to inspection, and the hold is released if no incidental purchases or damages occur.
While we understand the impact such incidents can have on your stay, please note that as a third-party booking service, we are not directly responsible for the behavior of the hotel staff. Nevertheless, we empathize with your situation and want to assist you.
To address this matter effectively, could you please provide us with the reservation ID and the email address used for the booking as the reference you included here is invalid.
This information will help us investigate and work towards a resolution.
We appreciate your cooperation.
El mejor precio en línea y con servicio y comunicación super eficiente
I had a disappointing experience with this agency. Despite facing a health urgency, they refused to provide a refund, showing a lack of empathy. Customer service should prioritize understanding and support, especially in challenging situations
Hi Christabelle,
We understand the challenges you're facing, and we genuinely apologize for any distress caused by your recent experience. We acknowledge the importance of empathy, especially during health emergencies.
Regarding your reservation, we regret to inform you that it was made under a non-refundable booking, limiting our flexibility to modify or cancel without the hotel's approval. Despite our efforts, the accommodation declined your refund request, and unfortunately, we cannot override their decision. We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services.
If you can provide us with written confirmation from the hotel's management approving the refund, we would be more than willing to revisit your case. Our hope is for a positive resolution during this challenging time.
We hope we have clarified your doubts and concerns.
Not helpful at all! Honest mistake and they didnt help resolve the issue. Do not use this site. I would rather pay more than deal with these people again.
Hi Pam,
We are truly sorry that you had trouble with the cancellation of your stay.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
SCAM SCAM SCAM- i booked a reservation for 3 nights and paid in full- when i got to the hotel, they said the reservation on their end was only for 2 nights. Left me stranded. AND THEY WON'T GIVE ME A REFUND
HORRIBLE HORRIBLE- CUSTOMER SERVICE NOT HELPFUL AT ALL.
Hi Tina,
We apologize if you've formed a negative impression of our service. We want to assure you that we are a legitimate company, recognized by reputable publications such as Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler, and many others.
In this particular case, the hotel management has confirmed that your booking was made correctly for the intended nights. They informed us that you had rather requested an early check-out on a non-amendable reservation, and there seems to have been a misunderstanding. Instead of modifying the existing reservation, the hotel staff created a new direct reservation for the adjusted dates. It's important to note that we can only issue a refund with the express approval of the hotel, as our Support supervisor mentioned.
To expedite the process, our team is in contact with the accommodation again on your behalf to obtain the necessary documentation to validate your refund request.
We appreciate your patience.
I was cheated out of my refund and given the run around as to the proof even though they get my business several nights bad business
Hi Desire,
Thank you for bringing this to our attention, and we're here to support you in any way we can.
It's important to note that in the travel industry, certain situations beyond our control may arise as a third-party booking site. However, we've implemented procedures to minimize any negative impact as much as we can.
Our Support team is currently working on your case and a representative will follow up with you shortly.
Thanks to Super.com they save a lot on the hotel. Thanks for for your great service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ted,
We empathize with the challenging situation you've faced, and we understand the unique circumstances surrounding your travel cancellation due to unfortunate events. We do have special procedures in place for such situations; but in this instance, we have no record of your attempt to contact our Support team for assistance.
Upon our investigation, we found that you've initiated the chargeback process, indicating that you've disputed this claim with your bank or payment provider. As a result, we are unable to take any further action on this matter directly.
We have a dedicated Chargeback team that will be gathering all necessary supporting documentation and submitting it to the card processor for mediation. Any resolution or updates moving forward must be pursued through your financial institution.
We apologize for any inconvenience you've experienced and appreciate your understanding in this matter.