From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I had never heard of Super.com, so I must say, I was apprehensive to putmy credit card number into an unknown site. Took the chance and when I arrived at the hotel, the clerk said the reservation was all set. Welcome!
Third time using the webpage and my previous check-ins have been good.
I would suggest booking in advance, 3+ days because the only time I did a last minute (within the hour booking) there was a small delay at checkin. Apart from that, webpage is great!
I booked thru them and after I realized it was the wrong hotel. I canceled the same day. I paid extra for a refundable room. They refused to refund my money. I turned into the BBB. Still refused. My bank couldn't get it back either. I wish I knew what to do cause I need that money.
I booked a reservation with Super, B_******* at The Restoration, with check-in on 03 Nov 2023. Due to a family emergency, I called to cancel my reservation a few days after the cancellation deadline but well before my check-in date, and was told they would grant me a one time exception if I completed their refund request form and obtained a note from the hotel agreeing to cancel the reservation at no cost. The hotel was happy to oblige and I submitted it along with their form on 10/25. As of 11/10, they have not responded to my emails or processed my refund. When I call, their feedback is they are trying to negotiate the refund with their travel partner, Expedia, but when I call Expedia, they say they are happy to process the refund, but the request has to come from Super, who will not provide any information about when or if they've contacted them. They claim to have expedited the request three separate times and always guarantee me I will hear back by the following day, but that never occurs. This site is a scam and I highly discourage customers from using it. They use other third party travel companies to make the bookings and do not have any affiliation or relationship with the hotels. They claim to not be able to call or email customers unless it's from a manager, and will not call hotels directly or accept calls from them (this was baffling to the hotel when I explained it). I will be filing a small claims case against them if they do not follow through with my refund. Customers beware!
Hi Jeff,
We acknowledge your concerns regarding the refund for your non-refundable booking. Please understand that the non-refundable nature of the booking was communicated during the reservation process and specified in your post-sale documents.
Our Support team intervened on your behalf to request an exception. It's crucial to note that this process involves confirmation and approval not only from the hotel but also from our travel partner, especially for significant amounts.
We're pleased to confirm that the accommodation has accepted the refund request, and our Support team has already issued the refund to your original payment method.
Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.
We hope we have clarified your doubts and concerns.
Friendly staff on reception. Very clean rooms. Mattress and quilt was sublime.
Found an amazing price on the hotel we wanted to stay at in Amsterdam - the process was easy and no problems
Warning do not book hotels through super.com because if there is small mistake they will not help you no where to be found. And they will take your money
Hi Duale,
We are truly sorry that you had trouble modifying your stay.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
I had zero problems. When rates are discounted sometimes you expect something to go awry. Everything was excellent! Even the new airline I flew with; Lynx Air.
We rented a few days at a Holiday Inn through Super.com & it was quick & easy & prices were great also. Would definitely recommend to others.
Simple, efficient, and at an outstanding price. What more could I ask for in a travel app.
Made me pay membership of $15 before I could borrow a cash advance for them to offer $30
Stay far away
Hi Steven,
We apologize for any negative impression you may have formed about our service.
While it may not have been your intention to be charged for the Super + membership, it's possible that you inadvertently signed up for it. We do not have the ability to automatically sign you up. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://snaptravel.freshdesk.com/support/solutions/articles/155000001440-how-do-i-cancel-my-super-membership-
We're here to assist you in the best way possible.
Ok! So I've never heard of super.com so I was very anxious! The pricing was so much cheaper than any other website. It was really easy & I had an amazing view from my hotel. I strongly recommend this company and will be using it for future travels.
I'm booking Hilton hotel on Waikiki 25-28 oct for $834, but Hilton doesn't find my reservation! It was f#ck up for me and I need pay one more time in Hilton most different price!
So - super.com refund my transaction, I paid Hilton usual price and super.com nothing doing after!
Very very bad support and application. Try to use another one.
Thank you for bringing this to our attention. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
Our Support team is currently working on your case and a representative will follow up with you shortly.
The room it was very nice, quiet and clean!
The only bad thing it was, that breakfast hours were too short 7:00 am through 9:30 specially after Thanksgiving day when you don't want to wake up very early.
Ficamos 12 dias em Orlando no hotel Seralago. O chekin foi rapido e o hotel é simples, segueo e fica muito bem localizado!
They offer lower rates on Hotels to get your credit card info. Then they say they can not book the room but offer it at an increased rate. This is a Bait and Switch Scam.
DO NOT USE SUPER. COM
We apologize for any negative impression you may have formed about our service.
Please note that no credit card information is ever stored on our servers and our website complies with the Payment Card Industry Data Security Standards (PCI Compliant). This is the most stringent level of certification available in the payments industry.
For more information please visit:
https://www.pcicomplianceguide.org/faq/
We must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
We hope we have clarified your doubts and concerns.
When googling hotels, Super.com was the first site that came up. Yes, their rate was lower, but I know now why. I paid the additional $16.00 to cancel anytime. I realized in that moment that I had booked the wrong day, so I immediately booked the correct date under their site once again. I started to go through the canceling process through their site, but their response was that it was my mistake and I would not be refunded. I managed to get their number and the first lady hung up on me. The 2nd call I made, the lady said her manager would be calling me in 2 hours. Until now, no call and I'm out $171.60. This is so unfair! Now I know they make up for their cheap rates ripping people off this way. Shame on them. Please beware and don't book through their site!
Hi Alicia,
We apologize for any negative impression you may have formed about our service.
Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions. Please note that the additional fee paid for this policy extension is non-refundable.
When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period, regardless of the reason for cancellation. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, these are under specific conditions.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
Site ou app muito bom para achar e economizar preços de hospedagem em hotel! Pois outros sites não tem e quanto tem, valores estão mais caros.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Staci,
We are truly sorry that you had trouble with the cancellation of your stay.
Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions. Please note that the additional fee paid for this policy extension is non-refundable.
When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period, regardless of the reason for cancellation. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, these are under specific conditions and the upgrade cost is understandably non-refundable.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
We hope this clarifies the reservation policies for you.