From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
The staff at Hampton Inn & Suites which I booked through Super.com were extremely friendly professional and helpful!
It way easy to book and the stay was fantastic!
I made duplicate booking on Super.com for the same day by mistake. I did not complete transaction for my first attempted booking, thinking I made a mistake in my biling address. When I tried to return to the earlier web page to correct the billing address, the site jumped to new booking page where I completed my booking, and received one text confirmation. But when I clicked on the link to check my booking, I found duplicate booking with 2 identical charges.
Finding a customer service phone number on the site was impossible. I Looked throught the site and found a section "duplicate booking" stating "we understnad non-refundable bookings can be tricky. If that's the case, reach out to us, and we'll wok our magic to contact the hotel … see if they can authorize a refund. Please note that the hotel has the final say on granting the refund. "
However, no where in the site provide a phone number. Then I found the chat service and texted with Vince, who asked for my email and the booking number, then texted me that there is nothing he can do. Vince did not "work: his "magic". When I tried to initiate another chat service, the chat site blocked further chat.
I contacted Mariott to explain the situation, to see if Mariott can grant the refund. Per Mariott, since I booked with 3rd party who collected my payment, Mariott has no authority to grant the refund. I believe Mariott is right.
In my previous booking experience with Priceline, Expedia, Hotel.com etc, all the booking mistakes are handled directly by these 3rd party services wtihout difficulty. The way Super operates is fraudulent in my opinion.
This my first try with Super, and will be my last.
I paid good best price for the great hotel, super.com found me very good hotel for low money.
We thought it was too good to be true at first but when we got to the resort our friends paid $700 more than we did for a 4 night 5 day trip!
While Super.com did make the reservation with the hotel we needed to stay at, Super.com charged us for a suite for 2 adults and 2 children.
To make sure all is ok, we called the hotel prior to arrival and found that Super.com had sent them information for a basic room for 2 adults.
Upon contacting Super.com's help, "Kevin" said reservation is at the discretion and that he cannot do anything.
Booking was simple, great price and no problem checking in at the hotel. Smooth process, would use again.
Website was simple and this site saved me a few bucks on my hotel Well done SUPER experience with super.com
I did a Google Search and got the best price by far! I would just beware for anybody using this that there are lots of extras they tack on like paying for a full refund, request for tip. It's alright the business is legit. I'll give it a try and if all goes well I'll start tipping.
I booked a hotel through them. The hotel had indoor pool so when we got their we were told the pool is not in working condition so we instead of staying for 2 nights we stayed one told the front desk to cancel our next day reservation. I was supposed to get refund for 1 night which was return from the Hotel itself but super.com is holding my refund and won't return my money. They are fraud so don't book anything through them
Hey Vandana,
We're sorry to hear that your recent accommodation experience fell short of your expectations, and we understand how important a comfortable and enjoyable stay is.
We apologize for any negative impression you may have formed about our service. It's important to note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
In this instance, we have not received approval yet. If you've engaged in direct communication with the accommodation, kindly ensure that you gather all relevant details in the written approval, including the staff member's name and position who approved your request. Once you have received approval, please initiate a modification, by visiting: go.super.com/amend and following the prompts.
We hope this information clarifies any doubts or concerns you may have. If you have further questions or need assistance, feel free to reach out to our Support team.
Book the room, asked if they could book it for a one week earlier, they said let me send you a link to the hotel. The hotel if the hotel says yes everything will be great, the hotel said Yes, but super denied the refund of the original reservation. They kept the money for a room I didn't stay in. Stay away, stay away, stay away. Use somebody that is reputable like booking.com, kayak...
Enjoyed the accommodations. Clean and lots of space
We booked a room in a home in Galveston, Texas - Domum de Vence. When we arrived no one was there - we never got a code to the front door even though I sent multiple messages asking for it ahead of time. We sat on the porch until the new owner HAPPENED by and told us that it had been sold three days before and they weren't doing any more rentals! We were never notified by super.com or the rental home! We attempted to contact super.com and the rental contact but no one answered. No one helped us when we did chat online with Super.com. They had no way to help us they said. They couldn't even help us figure out how to get a refund. It took us a month to get a refund. The online chat was completely useless. The refund process is very well hidden online. We had to talk to someone to figure out how to do it (only with our credit card assistance) and there were many many hoops to jump through and requests for "more info" to get the refund. AND that same room is still showing available online! If I could rate super.com lower I would. Do NOT use this website!
Hi Mary Jo,
Thank you for bringing your experience to our attention. We appreciate your feedback, and we sincerely apologize for the trouble you faced with your reservation for Domum de Vence in Galveston, Texas.
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
It is noted that our Support team was able to resolve this issue.
Once again, we apologize for any inconvenience you experienced, and we genuinely look forward to the opportunity to serve you better in the future.
This is first time we have reserve hotel room and we are satisfied and also with price offer compare to others.
Now we will book always with Super!
Totally it is a scam website. Don't waste the time on this, they will not send any confirmation number.
Hi Mohamed,
We appreciate you sharing your concerns with us. We're sorry to hear about the issues you've encountered. To better assist you, could you please provide more details or elaborate on the specific challenges you faced? Additionally, it seems that the reference you provided is invalid, and we would like to ensure we have the correct information to address your concerns effectively.
Your cooperation is important to us, and we look forward to understanding and resolving your issue.
DO NOT USE THIS SERVICE! I booked a 2-night stay for a work conference on 26-27 November. The hotel called me on 16 November and informed me that there was an issue with my booking and I did not have a room. I contacted Super.com 3 times before I received a reply from their Help Desk - THE DAY BEFORE I WAS DUE TO ARRIVE AT THE CONFERENCE! They said everything was fine with my booking, and my room was confirmed. I called the hotel again to double-check, and there was nothing under the confirmation number Super.com provided, nor was there a booking under my name. The hotel manager sent me her conversation with Expedia - a Super.com supplier, I believe - to ask them to stop overselling the rooms as they were at full capacity. I have sent another 3 emails to their "Help" Desk since, and still no refund or reply.
If you want security for your travel booking, don't use Super.com.
Hi Shiki,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
We're genuinely sorry for the trouble you faced with the overbooking of your reservation.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
It is noted that our Support team was able to resolve this issue.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
I booked through kayak and sent me to super.com. I had a question and called the hotel, when they said that they would match website deal and 25% additional off i was excited. But the hotel claimed not to see your offer and wouldn't give the offer. I guess they saw your great deal and didn't want to lose ob it. Thank you for a great deal
Satisfies my emergency needs and always available on time whenever I need it..
I was really happy to find a legit site to book a hotel; it saved me some money!
Super helped me a lot! I found good deal with hotel I really like with affordable rates.
This review is not only for the Hampton by Hilton Usaquen but also Super.com and Hotelbeds. I will be posting this review under their names also.
I'm a US citizen. I travel to Colombia frequently. I recently stayed at Hampton by Hilton Usaquen Bogota. When I checked my credit card there was a $50 charge I didn't recognize. I expected additional charges because we charged meals to the room. I contacted them to ask what it was and they said it was VAT. It's a tax on Colombian citizens. My wife is Colombian but is a US resident and I showed them her green card. After arguing with them about the charge for over an hour they informed me that Hotelbeds actually charged me the VAT tax. They even sent me an invoice from Hotelbeds. I've never heard of Hotelbeds and there's no way to contact them. I booked with Super.com who apparently uses Hotelbeds as an agent. Now the whole time I'm chatting with the hotel I was also chatting with Super.com who kept insisting I contact the hotel and refused to help me. They never even mentioned Hotelbeds. Finally I got a call from Super.com and the representative had also never heard of Hotelbeds and continued to refuse a refund or help. I'm currently waiting for a super.com supervisor to contact me. But no one will take responsibility or offer a refund for an erroneous charge. I want my $50 dollars back! This review is a warning to travelers. If you use Super.com, or stay at a Hampton by Hilton you can expect to be screwed by Hotelbeds. Check your credit card, not the hotel bill or Super.com invoice because they won't show the VAT fee. Again, I have no problem with the room charge or other charges but I was taken advantage of because I'm an American with a Colombian wife. My advice is to avoid Super.com and Hampton by Hilton. I still have no idea who Hotelbeds is because you must be a business with an account with them to contact them.
Hi Kenneth,
We appreciate your feedback and understand your concern.
We'd like to provide some clarification: Following national tax legislation, Colombian citizens and foreign residents are subject to a 19% VAT. This mandatory tax came into effect on January 1,2023. Super.com complies with this regulation, and the VAT is imposed by the accommodation and the local government, not Super.com.
We source our hotel rooms from a variety of partners including wholesalers to get you the best rates, and we pride ourselves on our access to exclusive deals. This information is included on our website. Your reservation was made through a different platform, not directly on Super.com. It appears you booked through Priceline, and the issue with the VAT might be related to the booking process. Please address this matter with the platform you used for booking, as Super.com doesn't have control over their listing details. If you provided documentation proving you are not a Colombian citizen or resident, the hotel staff should not have collected VAT. The staff should have resolved it with the travel supplier.
We are sorry to hear that was not their approach. We appreciate your understanding, and we recommend reaching out to Priceline to expedite the correction with the hotel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hamid,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
We greatly appreciate your patience while our team works diligently to resolve this matter.