I order my dresses very quickly and received great customer service.
Ordered my dress a week ago and still has not even been posted
Hi Lauren,
Thanks for your review. We apologize for the delay in processing your order. We are currently trying to resolve the issue in the best way possible and we have taken it with high importance and we will update you as soon as we’ve shipped your order. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Everything is perfect! I would definitely shop here again soon.
Hi Grace,
Thank you for leaving an amazing review. We are happy you love our clothes and we are looking forward to you shopping at our store again.
Lots of love x
Quick delivery, dress is exactly as it appears on the site.
Hi Kathy,
Thanks for leaving an amazing review. We're glad that you received your dress quickly and it was exactly what you were expecting. We look forward to you shopping with us again.
Thanks so much x
Beautiful dress but was a bit expensive compared to other brands.
Hi Rads,
Thanks for leaving an excellent review! We're glad that you love our clothing.
Thanks so much x
A lot more sheer than depicted in the photos. Will definitely need special undergarments to help
Hi Jules,
Thank you for your feedback. We're glad that you find our clothes pretty. We try our best to depict items as accurately as possible in the photos and descriptions. However, we cannot guarantee that everything will be completely accurate due to individual computer screens but we appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Great customer service asking about exchanging sizes
Hi Betty,
Thank you for your amazing review. We’re so glad to hear that you like our clothes, and our customer service team provided you with great service and helped you out with your inquiries. We are looking forward to you shopping at our store again.
Lots of love x
I received my dresses very fast but I'm going to return one of them
Hi Amanda,
Thanks for your amazing review. We are happy that you find our dresses cute and you received your order quickly.
Thanks so much x
Still have not received my order a week later and was meant to arrive via express shipping
Hi Athina,
Thank you for sharing your review and we sincerely apologize for the delay in shipping. We are running behind in shipment but we’re doing our best to get back on track. We will update you as soon as we’ve shipped your order. We appreciate your patience.
Lots of love x
Fast shipping and good quality dress. Great service. Will buy again.
Hi Tutku,
Thanks for your awesome review! We are happy to hear that your order arrived on time and you like the dress you ordered. We look forward to you shopping with us again.
Thanks so much x
Item came very quick and in perfect, as described condition. Would definitely buy again
Hi Cliff,
Thanks for your awesome review! We are happy to hear you received your order quickly and the item is in perfect condition. We look forward to you shopping with us again.
Lots of love x
Great quality and super quick delivery! Not faults what so ever
Hi Arisa,
Thank you for your excellent review! We're happy that you received your order quickly and in perfect condition.
Thanks so much x
Never got my clothes and wanted more payment for shipping
Item was shipped and arrived so quick. Great if you are ever after a last minute outfit.
Hi Marie,
Thanks for your amazing review. We're happy that you like the different styles and prints of our dresses and you received your order quickly.
Thanks so much x
Delivery was fast, although customs were very expensive, and the clothes are beautiful :)
Hi Millie,
Thanks for your amazing review. We’re glad that you find our clothes beautiful and that your order arrived quickly. Unfortunately, the UK government charges duties and taxes to receive items from overseas. This is beyond our control as the government determines the cost of the import tax. We also included this information on our website: https://sundaemuse.com/pages/delivery. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Very fast shipping and really good customer service, I would shop here again
Hi Chloe,
Thanks for your amazing review. We're glad you found us on Instagram and our customer service team was able to help you.
Thanks so much x
LOVE this style. So flattering, true to size - wonderful experience
Hi Madelyn,
Thank you for your amazing review. We're glad that you love the romper you ordered and you had a wonderful shopping experience with us.
Thanks so much x
My experience on this site was very good would return to purchase more clothing
Hi Emma,
Thanks for your review and we're glad you had a very good shopping experience with us. We look forward to you shopping with us again.
Thanks so much x
Very fast delivery! Great products! Highly recommended
Hi Sixtine,
Thanks for your amazing review. We are happy to hear that you love your order and they arrived quickly.
Lots of love x
Super easy to find a perfect dress and shipping was so quick!
Hi Laura,
Thanks so much for your excellent review. We are very happy to hear that you found the perfect dress at our store and that shipping was quick.
Lots of love x
Answer: Very easy as Sundae Muse has live customer service agents 24 hours a day, 7 days a week available through live chat and email love@sundaemuse.com
Answer: I had ordered £200 worth of clothes here and they had came it perfect time and in perfect condition. The quality was amazing and the clothes looked exactly how they did in the picture.
Answer: A legit company! I have never had a problem with this website and i don't know what these negative reviews are talking about.
Sundae Muse has a rating of 3.5 stars from 498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1966th among Women's Clothing sites.
Hi Valentina,
Thank you for your amazing review. We are happy to hear that you love the quality of our clothes and you had a great customer service experience with us.
Lots of love x