SubwayReviews 158

Subway, 4A Hamilton Court, Topsham ME, branch *******-0, order was 2/21/2025 at 5:43PM in a branch that was dead.

The branch was very dead. One person ordering, no line, and only two orders on the take out rack. We placed a web order, and the employee did a very job representing you. One sandwich for a type1 diabetic was a ham on wheat had the wrong sauce, no olives ordered, no spinach which was ordered, the wrong cheese, and they put onoios which were not ordered.The gross yellow sauce not ordered was put on so thick that it oozed out. The second sandwich was spinach, ham, Swiss cheese on white w tomatoes, onion and green pepper and banana pepper w honey mustard. This sandwich was wrong, had no spinach, no tomatoes, a weird ranch tan colored dressing that was not honey mustard, way way to many onions, was missing the green pappers, and 3/4 of a cup of banana peppers (gross!) and olives, which were not ordered. This branch is consistently low quality and has inept employees. Their apathy and mean spirited behavior of trashing our dinner was offensive. I don't want a coupon for a free sub, I do demand that you fire your managers and get someone willing to low paid staff accountable. They do not deserve their pay or the ridiculous benefits Maine forces you to pay. They do deserve to fired and get poor references when they apply for other jobs.

The sandwiches I ordered and received last night at Subway #*******-0 location in Columbia, MS was awful and seeing as how 2 footlongs cost almost $25.00 these days, they will not have to worry about me wasting my time and money going back. The steak and cheese sub is now Philly meat which could very well be dog meat, just aweful. Unimpressed with the quality of it all.
Term ID-Trans# 1/A-*******, I have the receipt but can't put thru computer at work.

Bellmead Texas has the new kiosk. All via a touchpad. Can't see sandwiches made. Will not be back to any subway. Subwaylistens.com is impossible

Often times we will have a negative experience with a business but go back because it is convenient. This was perhaps my third visit even though I vowed after the last two - to never go back when in that area. However after finishing up some business in the area I wanted something "healthy" as opposed to "fast food" and it was on the way.
I believe the individual with the horrible customer service is actually the manager. My experiences have always been with her.
Today I went in thinking maybe it will be different.
As soon as I entered the facility she coincidently had to do something in the back.
The other employee behind the counter was shaving meat and looked apprehensive to leave her station and another employee appeared to be on break. I patiently waited for about 5 minutes and then another customer entered the restaraunt. This is when the "manager" that went to the back came out.
When this individual came out from the back she appeared to call for the individual that appeared to be on break. I could not understand exactly what she was saying.
I smiled and said hello - I would like 3 sandwiches. The first a subway club on Italian. As expected she asked what size and I said 6 inch and that's a subway club I have 2 more. She became highly agitated I just need the bread not the meat. I said ok 6 inch - Italian - she seemed very annoyed and said just the bread not the meat. She was extremely rude and condescending. I politely said you know what that's ok and left the restaraunt. This specific location will never get another penny from me unless they change management/franchise ownership. Conviction over convenience.,

I went to get a Philly sandwich the meat looked old what meat was put on. I will never ever go back again I paid for bread no veggies hardly at all.

Subway bowls really suck for meat eaters. No green olives, chincy on the veggies, really chincy on the meat. Ask for avocado and get charged for a tiny squirt. Also they got rid of the green goddess dressing. How stupid is that.

Don't buy it. I ate mine and I'm still hungry. Where's the meat man! I'm paying for a chicken rice bowl and I get maybe an oz of shredded chicken.

No more for me.

Subway's delivery service offers the convenience of enjoying freshly made sandwiches without leaving home. The plus side is the variety of options available for delivery, including customizable sandwiches and salads. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of sandwiches upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Subway delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Why does subway advertise a senior discount when none will honor it? Is it to lure seniors in? Take the advertisement down if it is a lie!

In December of 2023, I purchased a gift card for Subway from a local retailer in the amount of $100. When scratching off the PIN, it was scratched too hard, and the PIN was unrecognizable. I contacted gift card services and was told to get another card with no balance, and they would transfer the funds to the new card. I did and they transferred the $100 in late December.

I loaded the card to the Subway app and used it for the first time on 02/17/23. My purchase amount was $11.60 I proceeded to use it again in March and found that there was only a balance of $0.50 I sent an email to card service again asking them to confirm the amount on my card. They told me the card "started with a balance of $100 on 12/28/23. The card had a credit transfer of $36.31 on 2/13/24 leaving the card with a balance of $136.31. The card was redeemed on 2/13/24 for $124.21 and on 2/17/24 for $11.60 leaving the card with a balance of $.50." I told them I had not made this large purchase, and asked where the purchase was made. They stated it had, "been redeemed on 2/13/24 for $124.21 at ******* S. Broadway in Crown Point, IN." I had to look up where Crown Point, IN was as I had never been there. I live in ND and had only been in ND or SD since January 1st, 2024.

I have kept asking Subway to rectify the problem and have always shown the proof they have asked for. I have not received any compensation and my situation has been ignored. I feel losing $88.40 is a lot of money and would appreciate Subway correcting their problem. The physical card has not left my home and all transactions I have completed have been done on the app. I am the only person using my phone. Contacting someone is nearly impossible as Subway has isolated themselves so that they can only be reached by email. Phone calls are recordings, and a human is not accessible. Not user friendly

Customers on a fixed income Now can NOT afford to eat at Subway because Subways now do not honor Subway coupons! My recommendations' is to go elsewhere.

I felt uncomfortable that person was Talking too much to customers while preparing food without wearing a mask.

Ordered Titan Turkey and had 5 thins slices of turkey on the sandwich. Ordered the Italiano and had 4peices of meet barely any vegetables selected and wasn't toasted as ordered. Each time I order the sandwiches get worse and worse. Think I'll go somewhere else.

Dustpan on counter of food prep area, then moved to contaminate more food prep area
Just look at the pictures
Epsom NH location
This site wants me to add receipt - I don't have a receipt
Won't ever go there again!

I don't appreciate employees not paying attention!When you ordered 16.00 worth and gets home and it's not your Sub you ordered.I calls the store and they said we can give you credit for our mixed up,oh really? I said l be over in 10 mins and for you to get my order correct this time.Sorry l should had went to Fire Sub instead at least l would have been able to eat my dinner at 630pm it was an hour later! I won't be back in 2024

Loved subway until they started cutting back on the amount of meat they put on our sandwich. They now have their employees slice and determine how much meat to put on the sandwich. We are getting about 2/3 of meat as we used to. I have not ate at subway in about 6 months and have no intentions doing so... very disappointed

I went to the subway on Hagen ranch rd and boynton beach Blvd located in Boynton Beach Florida. I ordered my bogo on line and it was charged to my card. When I arrived the girl behind the counter said they do not honor it. I told her my card was charged and they were listed as a participant store. She said I would get a refund in 2-3 days. I blew my stack so she called the manager on the phone. When she got off she said they will honor it now but from now on they won't. Then I saw the picture of the new pretzel they were advertising and decided to get one. She wrapped it all up and couldn't wait to eat it. When I got to my car I opened it and it was burnt and there was no salt on it. I went back inside and explained to the girl to look at the pretzel and wanted another one. She said I can't do that because that's how it comes out of the toaster. I said look there's no salt on it then she took it back put some butter on it and tried to add more salt on it. I gave up took it home and it was hard as a rock. That was a waste of 3 dollars. Never again will I return to that store or order another pretzel again. The girl behind the counter was not rude just trying to do her job but seemed stressed out. Please don't go to that store if you have coupons or want any pretzels.
Debra McKay. P.S I do not have the receipt due to it being in the other bag when she switched out the pretzel.

So I used to love Subway, recently they have changed, they've covered their meat. I don't like ham, I used to be able to trade ham for turkey. Today I got charged $3.50 for 4 slices of turkey. My husband likes double meat, he got a cold cut combo with double meat, it was $3.50 I got home, opened my sandwich after being told I had to pay for double meat for 4 slices of turkey, and was immediately upset. I don't eat the whole sandwich anyways, but when I opened the sandwich and saw the roast beef, I thought wow, maybe I should have bought double roast beef. Come on Subway, lose the meat shield! You are hiding what you are putting on the sandwich!

I ordered bogo footlong subs on line, along with a drink, chips and 2 cookies. They forgot my chips, had to go back inside for them. My steak sub was very dry, I ordered mayo and oil with chedder cheese. Did not receive any of these items. There wasnt even hardly any steak on the sub. My other footlong sub ordered, for my son, had 3 pieces of ham and 3 pieces of turkey...FOR A FOOTLONG?HIS ALSO HAD NO CONDIMENTS AS ORDERED. EXTREMELY DISAPPOINTED!

Not food, but garbage. Absolutely tasteless, no matter where I tasted it. I don't understand why I'm giving it a chance. Only drinks are okay.

Ordered two footlong Subs from Solihull Retail Park Shirley, using to click collection App. Both were make wrong. When I called the store I was met with attitude from the so called Manager. So I complained to Subway directly in writing and got No help of feedback whatsoever. Very disappointing and I will find somewhere else to buy lunch from in future!