The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
I recently ordered a dress from this website. From the very beginning- it started out bad- noticed they charged my card but I had no confirmation that the order was in process. It wasn't until I contacted them that they started the process/shipping. They have terrible customer service and no one to talk to. They did not want to refund me the extra money I paid for express delivery. They did not take responsibility for their incompetence. When I got the dress, the dress IS NOTHING LIKE THE ONE THEY PORTRAYED ON THEIR WEBSITE. Overall- terrible customer service, terrible clothes.
The best online clothing store! I have always bought clothes and accessories online here and the delivery and shipping process is always fast. I love it because they have so much unique fashion that I can't find online anywhere else. Also a lot of discounts, which is very tempting to buy more! :)
The ordering process at this online boutique was very simple. Super fast delivery. Excellent options to choose from. All the dresses fit as expected.
I asked here twice. The first time it was amazing, I got exactly the dress I ordered and loved it. The second time, I noticed that it took a little longer to arrive, but I suppose it was because of the transportation problems due to the virus. I highly recommend them, especially for their incredibly low prices.
I placed an order for a nice dress on this website about two weeks ago, I just received it and the quality of the clothes is excellent (considering the price, of course). I will certainly repeat
This online boutique is fine, for the price I bought my dress on sale is very nice. And as for me, there is no need to order another size larger than yours. The finish is very good and it looks super good.
The entire purchase process was perfect, without any problem. I had to make a size change and it was very simple. I will send an email saying that it would take a while to answer but I think it was only a couple of days and the whole process of change was not more than a week.
This is a great online store! They have the most beautiful clothing line I've seen, great prices, and great delivery times. Highly recommended to all girls and especially those like me who like cool clothes.
Bought the wrong size, to return have to pay shipping fee, and any custom fees. Not worth it. Do not bother with this company. Rip off.
Sorry for the inconvenience.
If we send you wrong size, we would like to offer you full refund for the wrong size item.
However,we did send you the size you ordered. According to the return policy, the buyer should pay for the return shipping fee.
Every company has its return policy.
Hope you understand.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
The clothes in this online boutique are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house the shipping took longer than expected, because I live a bit far away, but it is worth it.
Excellent service, excellent quality and timely arrival of this website. The fit of the clothes is perfect and true to the size chart. I can't wait to order a dress that I absolutely loved.
I bought a so-called Boho dress from Stylewe and got my mom's Moomoo dress from 1976! It's nothing like the image- even the color is off! They used to be better- they have lost my patronage!
Sorry that you are not satisfied with the item(s).
Could you pls send us your order number to check for you?
We failed to locate your order with the number 76549175 that you provided.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
If you don't want to lose money, DO NOT buy stuff with this company. I bought a few items from them, and the material is too low quality. I returned the items back to them. They gave me back the exact credit amount into my account. After a while, I did not see they have any new design coming out that fits with me, so I did not buy anything. I left the money alone in my account. Just couple days ago, I went back to shop and tried to use my credit, but then it did not work. I contacted them and they said:" due to the update of our website system, the previous credit cannot be used. We will help you convert the credit into code. You can also use this amount for shopping." I was okay for what they said about the CODE at long I can buy something else. Afterward, I went back to shop with them buy using the code they provided to me, unfortunately it did not work. I emailed them and they said: "Pls note that code is not available for the pre-sale items and flash sale items." Now do your guys sees the problem. It is my money; I can buy anything I like; it is no matter if the item is on sale or is presale, and/or it is regular price. It is not that they give me a free money as a code and/or discount whatsoever with a restriction for shopping. They converted my own money into a CODE by the way they want to. I simply entitle to my own money. I do not need their CODE for shopping and then restricted me with shopping in a regular price item only. Now money is not an issue for me. It is principle. Do not lose money with them. Please be aware, they are from China. Deceiving customers is their skills. This should be reported to the website to prevent them taking money from other innocent people.
They responded to me that "The store credit was issued on 2019-04-26 and thus invalid after 2 years." NO it was not true. On Jun 27,2021 when I asked them what is my credit amount? They even replied to me that I have $78.87; and advised me it converted into a code number for me to shopping.
Sorry that you are not satisfied with the refund policy.
But you used the stock credit to check out for this oder, we could not refund you cash for it.
Hope you accept.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
Very happy with the dresses I received for my cousin's birthday party. I ordered them and received them on time, they both fit perfectly. I received many compliments at the party and have already recommended this boutique to all my friends.
I was very impressed with this web service: after ordering, my dress arrived on time and in perfect condition. It was lovely too, I loved the fact that there wasn't a lot of plastic around and the return process can be very easy if needed. I will definitely use this clothing page on the internet again.
Fast delivery. I received the order in a few days. The price is excellent, the blouses arrived very well packed.
Very friendly customer service, The delivery of my dress was very fast and the packaging perfectly presented. If you want to treat yourself, this site is essential. Thanks for all the help.
The dress arrived the day before the date of my event, with an extra dress that I ordered in my box on a whim.
I have ordered several times and have been satisfied with the products. This time the blouse that came to me didn't fit. They responded immediately and quickly solved. That was more than pleasant saving me a trip to the post office.
Friendly team, knowledgeable about fashion, the dress was true to size and, in general, it was a perfect experience. Going to the post office to receive the dresses back was the most challenging part of the whole experience.
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
Thank you for your feedback and sorry for the inconvenience.
As we checked, you have accepted our partiial refund as compensation for the shipping fee.
The refund is under processing.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.