Stylevana

If there is 0 stars, I'd choose 0 stars. I wanted to put this review on their site, but couldn't find a review page on it.

March 30,2022 - received notification my orders were dispatched
May 14,2022 - followed up on order since no movement in tracking
May 16,2022 - Stylevana confirmed order dispatched and in transit
August 15,2022 - followed up with Stylevana since still no movement in tracking. Response from Stylevana was their generic email response.
September 10,2022 - I emailed the parcel carrier on the status of my order since no response from Stylevana.
September 12,2022 - Parcel carrier informs me that my parcel has been lost since July 21 and asked me to contact Stylevana for a refund or reissue of my order.
September 13,2022 - forwarded to Stylevana email response of parcel carrier and asked for a refund or to resend my order
September 19,2022 - Stylevana responds refusing to refund or provide voucher for the same order amount. Stylevana says they are still investigating this.
November 1,2022 - followed up with Stylevana since they have not provided any update
November 2,2022 - Stylevana still refuses refund and asked for 2-3 weeks to process investigation and will get back to me asap.
December 28,2022 - followed up with Stylevana.

Very disappointed. I no longer purchase from online stores with no actual physical
Stores in my country as I have been traumatized by this company.

Ordered some product for my wife. Never arrived. She contacted multiple times. But always ignored. In their website reviews are all fake. Plz be aware

I placed an order 2 weeks ago and have not received anything. The support team pretends they can't help. I have a feeling these are scammers.

I hoped to order but only at the very end, after I filled in all data, they refused to sell me all chart! They notified me that they ship only to Germany and Austria and I AM FROM GERMANY! Just W. T. F?
I contacted Customer Service and THEY GET BACK TO ME IN 20 F*ING DAYS!
Saying that they are UNALLOWED to import this to Germany! But YOU were the ones to notify me that you SHIP to my country! I asked why is this happening because the market of Germany has A LOT of the same products available to order, but they said - "I regret to let you know we are unable to confirm your request as these decision is beyond our control."
W. T. F?
Was I bying a weed or sigars? Or it was SPF cream? Like... i can`t.

I have ordered from this site a few times but stopped during COVID for obvious reasons, I will say that prior to COVID the fulfillment and shipping was quicker but Hong Kong to US is still going to be a lengthy journey. Most of the items that indicated they would be dispatched in 24 hours were at the least fulfilled, there were two items that weren't fulfilled for a couple of weeks but you can look at the status of the items on the orders page and see what the hold up is. As soon as those items were fulfilled, my package was on its way and arrived in 6 days. In the past, if I don't want to wait, I have asked to just cancel the line items and have the fulfilled items shipped.

It's not Amazon, if you need something quickly then shop elsewhere. I think it's important to note that they don't work on weekends unlike western countries and are still experiencing some limitations due to COVID again, unlike western countries. All of my items arrived in good condition and I would recommend shopping with them if you know what you are getting into - a potentially lengthy wait for extremely reasonably priced products which is worth it to me.

They say they ship within 24 but they lie about their items being instock and about shipping so have fun waiting a month+ for their next shipment of products to come in then another 2 or 3 weeks for shipping. I placed my own order on Jan 9th, all items were in stock but this is one of those company's that back order and don't acknowledge it on the site. After emailing they refused to acknowledge this but told me to wait till they receive their new shipment of products on Feb 3rd and then wait as long as it takes for them to unpack, check, and process to receive an estimation for shipping.

I spent extra money on shipping and regret it. I bought these products to receive before a surgery to help boost morale a bit and honest this was a huge drain. I regret trying to save a few bucks by using this company next time I'll use a more creditable company.

One good thing is they reply to emails within 2 days but their replies are not helpful as telling me the projected processing means nothing if the company doesn't even have the items their selling.

At this point I just hope the products aren't fake and that I wasn't scammed out of my money.

It's been 4 weeks and my items have still not shipped, I received a notification that it's finally being packed today. We'll have to see if all the items actually arrive.
I had to reach out to find out that one of the items was OOS which is bizarre that they wouldn't inform the buyer automatically and when I bought the item it showed it was in stock. If I hadn't initiated the reach out I would've had to wait 7 weeks before my products shipped... and by then who knows if my other products would've been in stock? This clearly shows a lack of accountability and process on their end, how can a large scale business like this not have proper processes for stock availability and communication?
This is my very first time ordering from Stylevana and this will be my last, I've already informed my friends to avoid ordering from here. Looking at the comments on here and their social pages it's clear that a large number of customers have experienced issues and Stylevana doesn't care and will reply with a copy and pasted message... I'm sure they'll do the same with this review.
It's unfortunate since Stylevana has products that I haven't been able to find on other sites that allow Canadians to pay in CAD$ but it's not worth the headache, I'm going back to JOLSE who has never messed up a single order in the last 7 years I've used them and has always shipped within 2 business days.
Avoid Stylevana like the plague!

The first order I placed one item said it was going to take 14 days to ship so I figured they would ship out the stuff that was ready but apparently that's not the case… so I canceled and I had no issues. The second order I placed I receive my order within a couple weeks But one of the items wasn't correct I received a lotion instead of the serum which is what I ordered. Now I have to go through some ridiculous process and it took them three weeks just to answer me. Normally I would just say forget it and not bother but it cost $60 so I'm not letting it go. The third order I placed was over four weeks ago and I messaged them about five times to see why there has been no progress whatsoever because it said on each item that it shipped within 24 hours. Now, I understand it could take a few weeks to ship but it should've been processed right away I work for UPS I know how the process works and I get items shipped to me from Britain by look fantastic within two days time with no issues whatsoever. Stylevana will not contact me back at all to even let me know what's going on so thankfully I ordered through PayPal if I don't get an answer back within the next 24 hours I'm filing a claim I'm done ordering through them. Now…yesstyle usually takes just as long to ship but at least they answer me when I contact them. Stylevana's a few dollars cheaper but it's not worth the stress and the uncertainty. The best luck I've had is with "Iherb" I get my orders within three or four days every single time and I have ordered from them at least a dozen times.

Don't order from here unless you're okay with throwing your money into the void, getting no updates for months, then MAYBE receiving your package at the end of all the BS.

RIPOFFS

Ordered from this company with new card.

Within days Credit Card was being used to make fraudulent purchases.

I live in Arizona, but card got charges in Minnesota and Texas.

$729.48 was pulled from account before caught.

Still have not received my order, a refund or a response from "customer service".

** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD **

Originally made payments 25/02/23 Needed a lot of the products that I originally purchased, tried to contact stylevanna via email at no success, also tried to contact via the website ( the website doesn't submit) I had to contact PayPal, I tried to contact stylevanna via PayPal also at no success. Now it is being reviewed by PayPal. I always use PayPal on a new site incase these things happen, and I guess I was right stylevanna is a scam site and if they aren't well they take your money and don't send to Australia

IF I could give this company -0, I would.
I've never shopped with a company that made me soo angry, annoyed and frustrated! OMG. My last order was never shipped, even after a month. I literally had to cancel my order as I didn't need anymore, and decided to buy from yesstyle after not hearing nothing back from stylevana. I ended up filing a dispute with them.

Please do not take the risk of shopping with this company without using PayPal, if you do, you may never see your money again. I'm starting to think that Stylevanna is a money laundering company.

My order #BWSVUKA******* not shipped, Now I want my order cancelled.

They keep saying things like "we value your customer service" & contact using "support…" just for them to still ignore your emails etc like, we've already contacted you guys numerous of times! You should not be running a business if you don't have basic customer service. IF you're lucky, they'll reply once, and not contact you again for days even weeks after that.

And you know what's the craziest part? They are still accepting orders when they can barely provide basic customer service and deal with the orders they already have.

Dissatisfied and Disappointed! At this point, to avoid all this, buy from yesstyle, they atleast have decent customer service to reply back to your emails; and when they say shipped within "24hours" they means it!

If you see influencers Recommending stylevana, please heed the warnings and reviews on Trustpilot, Reddit etc many influencers are getting commissions etc for recommending them, hence why, they'll have a discount to give you.

They lost my order and no reply for my request to refund even though I have been emailing them for months
This is insane
I paid $$$ for nothing
No refund no reply

Terrible customer service experience. Have bought lots of cosmetics and skincare products from Stylevana, however the Etude house bling stick has caused my eyelids to swell. I have been using the Etude house bling sticks for a few years now which I have bought from other sources including the original store in Singapore and have no issues with it. So this came to me as a surprise when the products caused my eyelids to swell. I have contacted them the first time of using it when my eyes were swollen however didn't reply as I wanted to give it another chance. A few weeks later, tried it again without other products and can confirm that it was indeed the Etude house bling sticks that were causing the swollen eyelids. Have contacted the customer service team again with photos however they simply replied they are unable to help since I have not responded to their previous message. This is very disappointing to hear that the Stylevana customer service team is not empathetic in assisting their customers especially after adverse reactions were caused by their products. If this was a case of a missing delivery, then I can accept that. However, this is clearly an issue with the products and it seems to me that Stylevana is denying responsibilities for counterfeit/fake products? Truly a disappointing experience.

They have also deleted my reviews on their website. Notice how there are no negative reviews on their site at all? Clearly, there isn't any transparency given that they have been deleting negative reviews. Seems dubious and honestly only leads to the confirmation that Stylevana is unable to guarantee its product authenticity and is simply shirking responsibility.

I wish 0 stars was an option. I placed a $200CAD order on March 1,2023 (thoroughly checked all items were in stock so will be sent in 24hr according to their website). March 3rd received an email saying my items were packed and ready to send (already late at this point) weeks and weeks go by and my order was still listed as "packing". By April 27th still not sent! I emailed them several times asking for an update, only got automated replies. I eventually started asking for a refund repeatedly, no replies. May 1st I opened a dispute with my credit card, I won the dispute, May 9th received email from StyleVana saying ordered canceled and refund issued, that I would get it in max 7 business days depending on the speed of my card company. 7 business days have gone by no refund. I contacted my card company today to ask about it assuming it was slow processing on their end, they informed me no refund was ever sent to them from Stylevana. My card company is now trying to get a hold of stylevana to issue the refund. It is insanity this level of customer service. Don't shop here, if you already have and are in a similar situation contact which ever company you paid for the order with and open a charge back dispute. I urge anyone to not shop here but if you do want to take the risk I urge you to never use a debit card to pay. Use paypal or credit card, as it is much harder to get a charge back with debit.

I am currently having an issue with my parcel. Indeed, it's been 20 days now that my parcel have been « Tracking number allocated & order ready » (since the 8th of December 2021) and the tracking of it haven't moved since then. My parcel haven't moved and is still in Hong Kong.

I understand that there might be some delays due to COVID and Christmas but 20 days for a parcel not to move when my previous order arrived perfectly in time. It's seriously annoying to have to have an issue with them for them to send our stuffs properly or either you're part of the PR influencer and get your stuffs fast but if you're a random customer like I am, you have the time to die before you'll get your parcel or even an answer from their customer's service wether it's by email or instagram. They be sending the same damn automatic message to everyone literally discharging themselves for their own mistakes. I don't think I will ever repurchase back from Stylevana even though the prices are very affordable but I'd rather pay more on website's like Yesstyle or IBBI and know I'll get my parcel without any issues.

WARNING: STYLEVANA SCAM

Order ##BWSVITA*******
Awful experience - have been waiting for my package for a month now, it has never even been to my city, Contacted Revolut for return, contacted the website multiple times - everything is ignored and no progress at all. Draining experience, they take the money and don't care for the order. It is marked as 'delivered' in my account, but I have never seen the parcel. Scum, do not buy here!

UPD: I am disgusted. Company has reached out to me after I left a review here after a month of them and the post office ignoring me. I have informed previously I will be leaving the country in a month because I'm a displaced refugee. The parcel was NEVER attempted to be delivered - I was home all the time. They have reached out asking me the information all of which I provided in multiple tickets thoroughly the month with updated address. I patiently was giving them info with exactly the same address so they can rearrange the delivery but it never was. They say 'carrier doesn't provide refund' but I have paid both for delivery and the parcel. Sounds like a 'you' problem to me. Simply infuriating. Now they have waited a month until the package has returned to the warehouse so they can keep the product and the money. Never ever order from here, save your money and nerves!

My order was on 04/28/23. I have not received my parcel, it's been over 2 months and it says it's been delivered.

Ordered 12/27/2022 and received package on 1/14/2023. I was a little worried that I might have gotten scammed but glad I didn't.

I order one month ago and not shipped yet, I m still waiting, they don't give my many back, they don`t answer...