StylevanaReviews 275

You better hope nothing ever goes wrong with your order because if it does then good luck getting any assistance from customer service. They sent me an opened/used product and goes radio silent when reached out to customer service.

I ordered from them November 2022 and never got a refund even though they cancelled my order after 2 months (and it never shipped). The email for customer service also picks and chooses which emails they respond to you with (only the ones that benefit the company). I've ordered from here before with no problems but I'm pretty sure this site has turned into a scam based on all of the other similar experiences other people have had. I only ordered the "24 hour" in stock items that everyone says to order, yet they took 2 months to respond, nevertheless cancel my order.

We placed an order for a hairdryer with stylevana on may 15,2023. On June 26, we attempted to contact stylevana as the hairdryer had not arrived, and we have emailed then twice since then. On each occasion we get an automated email reply, citing the labour day holiday as the reason for shipping delays. At this stage we are 11 weeks since labour day holiday and stylevana emails still reference the labour day holiday. My advice: steer clear of this site, do not purchase anything from them, do not do business with them.
John P.

If there is a 0/5 star option, I would choose it. I ordered from stylevana.com on 5/12/2023 and it has been 2 months since then and they don't want to send out my order. I have contacted them numerous times and despite sending multiple emails regarding the issues, none of them were able to ship my order out. In the past, when I ordered from Yesstyle or Stylekorean, they promptly shipped my orders, and even if an item were out of stock, they would inform me about the process or offer a refund. This company literally provides no updates and expects the customer to inquire about the order status personally. This level of unprofessionalism is disappointing.

My order was on 04/28/23. I have not received my parcel, it's been over 2 months and it says it's been delivered.

Not only did Stylevana delay shipping for over 1 month, they used "PiggyShip" to deliver my package instead of a reputable company like DHL, UPS, or USPS. Instead of leaving the package with my building's receptionist, in a package locker, mail box, or even my front door, PiggyShip threw the package in the open lobby area in front of the elevator! I can't believe there is a delivery service this lazy. They even took a picture of the box in the open and said it was "Delivered in Mailbox". No surprise, the package was stolen and I have not received a single response from Stylevana. I have ordered from Stylevana several times before and didn't mind shipping delays, but the nonexistent customer service is enough. I am disputing this with my credit card and never touching this site again. BEWARE.

I have ordered from this site a few times but stopped during COVID for obvious reasons, I will say that prior to COVID the fulfillment and shipping was quicker but Hong Kong to US is still going to be a lengthy journey. Most of the items that indicated they would be dispatched in 24 hours were at the least fulfilled, there were two items that weren't fulfilled for a couple of weeks but you can look at the status of the items on the orders page and see what the hold up is. As soon as those items were fulfilled, my package was on its way and arrived in 6 days. In the past, if I don't want to wait, I have asked to just cancel the line items and have the fulfilled items shipped.

It's not Amazon, if you need something quickly then shop elsewhere. I think it's important to note that they don't work on weekends unlike western countries and are still experiencing some limitations due to COVID again, unlike western countries. All of my items arrived in good condition and I would recommend shopping with them if you know what you are getting into - a potentially lengthy wait for extremely reasonably priced products which is worth it to me.

In April i baught a series of products that never arrived. The client service ignored me half the time and the other half they told me they were sending them again. Fact Is i Don t have the products i payed for and i never got refunded

IF I could give this company -0, I would.
I've never shopped with a company that made me soo angry, annoyed and frustrated! OMG. My last order was never shipped, even after a month. I literally had to cancel my order as I didn't need anymore, and decided to buy from yesstyle after not hearing nothing back from stylevana. I ended up filing a dispute with them.

Please do not take the risk of shopping with this company without using PayPal, if you do, you may never see your money again. I'm starting to think that Stylevanna is a money laundering company.

My order #BWSVUKA******* not shipped, Now I want my order cancelled.

They keep saying things like "we value your customer service" & contact using "support…" just for them to still ignore your emails etc like, we've already contacted you guys numerous of times! You should not be running a business if you don't have basic customer service. IF you're lucky, they'll reply once, and not contact you again for days even weeks after that.

And you know what's the craziest part? They are still accepting orders when they can barely provide basic customer service and deal with the orders they already have.

Dissatisfied and Disappointed! At this point, to avoid all this, buy from yesstyle, they atleast have decent customer service to reply back to your emails; and when they say shipped within "24hours" they means it!

If you see influencers Recommending stylevana, please heed the warnings and reviews on Trustpilot, Reddit etc many influencers are getting commissions etc for recommending them, hence why, they'll have a discount to give you.

I ordered my items june 13 it is now june 30th and it states the item is "still in transit".I am extremely dissatisfied.

If I can give 0 stars, I would! I went and ordered from Stylevana. I paid for insured shipping and everything just in case any damages were to happen, which I do for most of my online orders with other websites. I got an email saying that my parcel was delivered with no proof of delivery or anything. I asked my neighbours and family if they saw any packages meant for me, none from Stylevana. I was willing to get a replacement but since the order also took so long to arrive I did not bother and just asked for a refund. They responded and said to fill out an investigation form which I did because I too work for an online company that does deliveries, I know how this process work. They responded that it will take 6-8 weeks for the investigation to be concluded, which I understand, everyone has their policies. But working with deliveries for my job, this time frame already sounded ridiculous as an investigation for orders should not take this long especially if it's a rare occurrence like Stylevana claims. It has now been 15 WEEKS and I still do not have my money or my order which is worth around $250. I have contacted them to follow up and I have been compliant and understanding of the situation but they have ignored me twice, responding to me with automated responses and one without a response at all. For an order that I paid for with insured shipping too, this is a ridiculous scheme. They hold onto your money even if you have never received any products and don't respect their customers. DO NOT ORDER FROM THEM, AT LEAST I WON'T ANYMORE. Their automated responses are absolutely stupid and are no help. I used to recommend this website to my friends but I warn them now, so they have stopped as well and I recommend for all of you not to. Holding onto money that is not theirs is fraud and the fact that you cannot even talk to a person through a phone call to discuss an issue and only communicate through email is insanely foolish. Mind you that when they do respond, it takes them 2-3 days to respond to an email. LMFAO. SCAM!

My payment cleared 20 days ago and my order has not been shipped. No one has responded to my requests for information. If you do order, make sure you use a credit card for protection.

PLEASE DO NOT WASTE YOUR MONEY AND TIME.
After purchase, they never contact and refund your money.
I think a few positions comments you can see here were made by their company and totally fake.
Over a month, they never ever ship my products (I spent more than $100) even tho I carefully only chose items which are supposed to ship in 24 hrs.
Like others, I also tried to contact them and asked them to cancel right away through all of their accounts like instagram, facebook
Twitter, and email. All I got was the one automatic reply and no reply back anymore.

You can say it's totally a scam.
Other website might be expensive from here but I definitely recommend you to buy from them.
NEVER FROM STYLEVANA!

Hopefully this review helps many people to avoid being a victim of scam.

I'm genuinely appalled with stylevana, i've done a big order on the 16th may which is over a month ago and my order is STILL processing. Are you joking? Everytime i've contacted stylevana it's the same outdated automated message. Customer service is awful and doesnt bother to reply. So appalled. 20+ emails and enquiries later and its gotten nowhere. Now my prom is ruined.
Never ordering again! Use yesstyle instead! I cannot stress how awful stylevana is. Though ive ordered twice before this is the last straw

They are the scammers please I request everyone do not buy anything from them I place an order for more than a $130 and after so many emails there is no response. There is no contact number where you can call and ask about the status of your order only way is to email them and you will only get auto reply,that because of Labour day there is a delay that was in MAY. I don't want any product from them now I just want my money back. Please once again don't make terrible mistake like I did don't buy from them. And I urge the authorities from different countries to please take a note of companies like this as they are scamming people on a very large scale as I went through the comments here and can see I am not the only one who got scammed by them.

Hi everyone,
I shopped from Stylevana 3 time, the 4th time that I place my order after 2 or 3 weeks of following up. They ask for my legal document and proof address!
I asked them why because out of my so many experiences for online shopping this was the first time that something unusual and annoying like this happen to me. It seems that Stylevana group do not respect their customers privacy.
I wonder why for three or four different product which worth is less than 50 euros should I prove my identity.
This is so frustrating for.
Has anyone here has the same experience as me?

I've ordered from this website multiple times and have received those orders but I placed one at the beginning of January but never received it. They have replied to me about 3 times with no helpful outcomes. They've been ignoring my emails for months now, I'm sending them at least twice a week. I also left a one star review on trust pilot and they responded telling me to send my details in an email acting like they really wanted to help so I did as they said and to no avail. This website may be a scam seen as they are holding onto my money and aren't sending my order or offering a refund.

I placed an order back in April, we are now in June and the order status still says Processing. I have sent 6 emails requesting cancelation and refund and I have yet to get a reply. This is fraud!