Stylevana

It's been months since I've ordered from them and for some reason my package was lost along the way. Stylevana Customer Service was not helpful at all and all they've been reasoning of the delay was due to Covid. I'd say their company is unreliable, untrustworthy and has a very poor customer service. They're not helpful and don't even bother to follow up on their customers.

***Not a honest business practice!
I made two orders on 2/5/2021 - That was a TOTAL MISTAKE! Now, I am filing a dispute charge against them because they are selling things what they don't have, then withholding your money and keeping on making wishful "promises."
If you made pmt via your credit card, you have only up to two months to file a dispute charge, and hopefully to get your money back as what I am trying to do.
Also, I just received another order after filing a dispute charge. They sent me four times less quantity than what is listed on their website. I bought Kose Masks-4 pcs each (you can find it on their website); they sent me each piece counted as one unit and not each box.

To conclude, be aware and DO NOT buy here! There are many truthy and helpful reviews about this business. So, please read them before it's too late!

SCAM COMPANY! I never received my order. No response from seller. I requested a refund after no response after a month and still nothing. I'm filing a dispute with my credit card company. Very disappointed and never Buying from them again.

Update: order status says all items in stock and they told me they will ship by Jan 10th. It's Jan 24th and they still havent shipped my items. They still have not replied to my emails or through PayPal dispute.

Misleading and refuse to provide a resolution. Advertised to be 2x for the product. Charged the equivalent of 2 of the product (in comparison to all other providers), yet only deliver 1.

They also refuse to provide you with a refund, and if you want to return the product - it is at your own expense for the postage. Cost on top of cost. Ridiculous

Communication is lacking. Takes a few days for one response that isn't helpful. Useless

So sad so many people have had an issue with stylevana, I've ordered hundreds of dollars of products from here and have never had an issue. The pricing is so much better than Yesstyle, so i prefer ordering here. Now keep in mind shipping does take longer! I'm ok with waiting longer when ordering from here because I've never had an issue with them. I always get insured shipping too! So hoping I never run into an issue. But overall I love this website. Shipping can take upwards of a month so please be patient :)

I have a great experience with Stylevana! I ordered my package a week ago, I immediately received order confirmation and a tracking code that was very helpful, I was able to see how and when was my order getting delivered from Hong Kong to the Netherlands :) I received my package today in a perfect shape, the products were well secured in the package, so they didn't break on the way. The whole delivery was very fast considering it was being shipped from Hong Kong to Europe. And the prices on this eshop are also very low :)

The worst online shopping experience! There is no customer service to answer all my concerns. I ordered my eyeshadow 2 wks ago. There is no follow-up information regarding whether my order is being processed or shipped. I can't get in contact with any customer service. I will dispute my charges.

I placed my order in september... it' decebmer and I haven't heard any new about my package or my money. Even though I wrote them like a dozen emails drom various accounts, stull nothing. They have one automatic response and thet it's silence I really advise you to stay away because you will never see your money again. Bunch of thieves and scammers.

They are the scammers please I request everyone do not buy anything from them I place an order for more than a $130 and after so many emails there is no response. There is no contact number where you can call and ask about the status of your order only way is to email them and you will only get auto reply,that because of Labour day there is a delay that was in MAY. I don't want any product from them now I just want my money back. Please once again don't make terrible mistake like I did don't buy from them. And I urge the authorities from different countries to please take a note of companies like this as they are scamming people on a very large scale as I went through the comments here and can see I am not the only one who got scammed by them.

I placed two orders on 24th June 2023 for ready in stock items. They were to ship out in 2 days. Today is 31st July 2023 and the orders are still marked as "processing". I've sent 3 emails following up and Stylevana have not even bothered to respond. I've never interacted with a company so unbothered to offer even bare minimum customer service.

Very bad experience with Stylevana. Customer servcie does not respons at all, on any platform. I'm already waiting for more than 4 weeks! I only receive automatically generated responses... Also the coupon codes do not work as they advertise. I would definitely NOT recommend Stylevana.

Terrible customer service experience. Have bought few skincare products from Stylevana.
It says in their email it delivers within 2 - 3 days. (in there website it even says within 24 hours)
However, today already on the 4th days and I have sent 4 emails to their support team but no reply.
But in the second email it says already left their warehouse but again I haven't receive any email from them to notify me with tracking number. So, I am still waiting their reply until now! Hopefully there an answer. Anyway, for those of you who want to buy cosmetics or skincare better go to another trustworthy website and reliable such as Amazone. I hope my review help you all women out their to not have this experience and waste your time and money. - Anggeli E -

I ordered two packet of cream from this website and only one cam. The shipment took forever. And I end up found out shipped from China. I contacted the the customer services to solve the problem. It takes 7 days for them to respond me for the photo of the product. I sent the photo and never back to me any more, it has been over 2 weeks since I resent the last request. I wouldn't never buy anything from this website.

This is the third review I am writing, I have no received any of my products due to be delivered by December. I have been completely ignored by stylevana, according to the original link the products have been returned to sender, so from my understanding they have their products I have neither my products nor my money. No attempt has been made to rectify this, I have made it clear I would just like a refund but they've insisted my package is out for delivery contrary to their shipping information. I would like to be advised on what legal steps I can take as a consumer as this is clear fraud. Any advice would be greatly appreciated and from stylevana I would like a refund ASAP.

stylevana.com is an awful service. On the website they states that for all my products the shipping was one in 24h but I placed the order #BWSVITA******* on Tuesday and we are on Friday and it is still written "your order is being elaborated" This awful service completely spoiled the present I had to make. They basically state the false. They are super slow. I don't understand how long does it take to take a bottle and put it in a parcel. Honestly I cannot even cancel my order because this scammers do not allow that. I wish all websites would be like Amazon. They do not even allow refunds which is illegal in Europe. I will never in my life order again and I hope you will follow my advice.

I placed my order in jan 2023 and they shipped my order on feb 14th and its march 15th and still I haven't received my stuff. When ask them the only reponse i get is its coming from hong Kong so just wait few more days. U dont wait 3 months to get ur stuff. Never using that website again

They are a scam. Order on April, not receive anything, ignore email. I have to send 5-6 emails every time I inquired the status.
2 months later, they told me the older is missing, need to open an investigation.
2 months later, they told me the order is back to the 3rd party delivery company, need to wait the order be destroyed then process the next step.

They never want to refund you all the money $$$$$

* actually I went to the post office, they told me that my package has been collected by a 3rd party delivery company in mid Jun. They never heard that company. Why they did that? They must return back the product to Stylevana and resale again. They took your $ but never give you the product

Everyone let's open a scam report to your bank credit card and make sure his company down.

Big scam

They do not answer your emails and do not send your purchase over in the time guaranteed. I still have not recieved my order and they don't answer my emails. You're better off buying the product a little more pricier from where you live.

I order products from STYLEVANA.com before Christmas, and as of today, 2/7/23, I am still waiting to receive my order. I sent them an email to follow up on order, but they still have not responded. They suck! Please do not waste your time and your hard-earned money on this website. This website needs to be shut down, and I report their conduct to the BBB. They will need to refund my money as well! If they are reading this review and want to know who I am - here is my order number. #BWSVXXA*******. I do not play around with these people. I want my refund!