From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The customer service was amazing I appreciate the whole team and how they handled my case. The whole team is so efficient.
The booking was confirmed a few minutes after I paid for it.
So far all okay. Will see how it goes on date of flight. 11/23
It was great. It was smooth and nice.
I would recommend it.
The response of StudentUniverse is really fast. They suggest the options to make choices easier. Such as cheapest or fastest options.
I had an issue with my bank such that the payment would not go through but Student Universe were very supportive and the issue was resolved in a couple of hours and the booking was completed immediately.
Promptly response and keeping updates with fly schedules or changes
Hi Rafael, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
The website advertised reduced prices for students when in fact I paid the normal amount if not more than I would purchasing through the company itself. Furthermore the website was in USD rather than AUD which creates a significant price difference (Almost DOUBLE). The website only made me aware of this after I paid :(
Very satisfied with the whole booking process and pricing
Hi Younes, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
I was very please with how easy it was to make my reservation. Thank you so much!
Hi Carol, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Easy, affordable, and pleasant people to work with if any confusion arises
Hi Maire, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Very bad Because when I make a reservation every time it asks for a picture of the attached data, for example, I have 10 cards in the company and I have a lot of work. Do I have to send the data every time
Hi Roshdi, sorry this happened. The system flagged the transaction and that's why we requested more docs to verify the payment in order to protect our customers and the card holders. We suggest using the card under the passenger's name if possible. Thanks.
The site was clear and easy to use. I found good deals on flights as well.
Hi Hazel, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Great website to book your tickets
Great prices and amazing flight options
Hi Vignesh, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Best price for the trip that I'm takin last Min shout out the people at this company
Hey Gabriel, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Excellent customer service They are really efficient. I'm absolutely happy with the service.
I had to catch a last minute flight and I was happy that StudentUniverse was able to provide me with cheaper prices!
The ticket booking confirmation has been received and it was really quick experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Purna, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!