From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ok nice to use I like the service fast and effective
The person kept calling me "sir" multiple times. Not my fault for having a low voice box!
They cancelled my Alaskan airlines and put me on American airlines and had to pay for a checked bag... When I got that written Alaskan ticket... It was just so a mess up
I am satisfied with my studentuniverse experience.
I want conform this ticket. Something going on I want change return date but now is fine. If something going on. This ticket ok to conform now.
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Great e-mail English service as well as Chinese one in wechat! Great team! Thank you so much!
Everything good, easy to look and buy plane tickets.
Student Universe was easy to work with and I could find cheap flights :)
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Great to have a discount for students. Didn't know that exists even.
Great experience so far. Wish to recommend your service to other people
Great service, would be even better if allow cancellation at no cost within around 24-48 hours. I would also love to see more discounts / promo codes for students year round, not just at holidays.
Súper quick, eficcient, talking a little quickly but because i am Not fluent in english, but all reeeally good thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lauren, thanks for the feedback. For flights departing in 7+ days, we do allow 24 hours free cancellation. Don't forget to subscribe to our emails, where we release promo codes indeed all year round!^_^