From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Booking through Student Universe was quick and they had the best deals i've seen
Using the service was very simple, and the low prices helped make my trip possible.
Unable to book online. Price updates are not real time if there are changes.
The agents were helpful on the phone.
While my ticket was a great price and the website had lots of flight options, I didn't like how quickly I had to enter my payment information. Unknowingly, I took longer than allowed, and, as a result, when I clicked "book now/purchase," the website kicked me out of my cart and invalidated my first time user $20 discount code.
I found booking through Student Universe very convenient
Great experience. Recommend. Fast and easy. Thanks
Great Experience for students, with special Amazon prime discounts
I had to cancelled my one-way ticket bought in Nov 2021 for travel in Dce 2021. Had to cancel my 5 pax tickets due to Covid. Seems like the ticket is only valid for 1 year from the date of purchase and not from the date of travel. Appareently its Singapore Airlines policy.
Since I cannot travel in Nov 2022, i wanted a refund of all my 5 pax tickets minus airline fees and minus Student Universe Fee - total minus 49% fees. That was back in Oct 2022. Its now Jan 2023 and still no refund. Reason given was Airline not responding to them.
At least with GoGate - I get refund within a month for the return leg.
Is Student Universe trying to cheat me on my less then $3000 refund?
It was good, pretty quick and easy. I don't have any complaints
Everything was fast and easy to use. Definitely saved me money!
Great website and easy to navigate! I found this website from kayak.
Hopefully I have a smooth flight! Not sure what else to write here
Made it easy to view flexible options and compare.
I always have good experiences with student universe
I have been using Student universe for more than 2 years and never experienced any trouble.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members