From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I could not find any better site to book my flight as a student. All other sites had expensive flights prices but student Universe was the most affordable for me.
Love it, low and affordable price with student universe. Will definitely recommend to friends and family.
Site worked well and did everything I needed to do.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Nice experience but it took some time to get recreation and ticket confirmation email
Thanks for the review and sorry for the inconvenience. Our customer service team has reached out to your regarding your question, and feel free to contact us if you have any.
The hidden fees and gamesmanship of your customer service reps is boarder line illegal and should be reported for fraud
Very easy to book, follow up was prompt and precise, and had a great deal for tickets. Will definitely book through them again!
Easy to understood, nice, and helpful person.
Thanks
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
This app is so easy to use and is able to find me the best flight prices!
Thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
The easy way of booking and the amount of savings you save when booking. As a college student is hard to find a cheap flight.
Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
I had a very smooth service process to change my flight date.
Helpful for students on a budget wanting to travel around the world.
I booked a flight on Copa airlines through SU and after purchasing I was on the Copa website and saw they offer an Economy+ ticket that includes seat selection as well as one checked bag. The economy+ ticket would have saved me money but SU did not show me that as a potential option and so I booked the basic ticket and now have to pay for seat selection and my checked bag a la carte.
When I called SU to see if they could refund my ticket so I could purchase the ticket that is the better deal they told me they could not and I needed to contact Copa directly, which I did. Copa informed me that because they did not receive funds, SU did, that Copa could not do anything for me and I needed to call SU again. Im sure you can see my frustration here. Upon calling SU back they told me I would have to email - not call - someone else to manage this. Given that I only had 24 hours to cancel without penalty the idea of communicating through email seemed dicey.
I ended up sticking with the original ticket because it was not worth any more of my time and energy to rectify this, leaving me disappointed with the processes, the customer service and SU.
Outstanding experience. This booking was created quickly and without any hiccups.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!