business logo of StudentUniverse

StudentUniverse

Overview

StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.

service
109
value
106
shipping
59
returns
75
quality
93
This company does not typically respond to reviews

Instant Feedback

7,001 reviews
How would you rate StudentUniverse?
grey star
grey star
grey star
grey star
grey star
Oklahoma
1 review
0 helpful votes
Follow Clara E.
Unfollow Clara E.
Send Message
Share Review
Report Review

Easy to Book
March 30, 2023

If this all works out as anticipated, then this is the best site to use for college students!

Date of experience: March 30, 2023
New York
1 review
0 helpful votes
Follow Madyson T.
Unfollow Madyson T.
Send Message
Share Review
Report Review

Great experience
May 8, 2024

Easy and simple to book my flight for my vacation for the summer

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
Follow Ben P.
Unfollow Ben P.
Send Message
Share Review
Report Review

It was OK
August 16, 2023

The prices were good.
I just wish I could get a full confirmation and info about my reservations.

Date of experience: August 16, 2023
Hungary
1 review
0 helpful votes
Follow Maria E.
Unfollow Maria E.
Send Message
Share Review
Report Review

All good
July 26, 2023

I am satisfied with the service so far. I hope online checking is gonna be smooth as well

Date of experience: July 26, 2023
Ohio
1 review
0 helpful votes
Follow Kayelee B.
Unfollow Kayelee B.
Send Message
Share Review
Report Review

Overall ok
August 27, 2023

The site was a little confusing at first but after reviewing it figured it out and booked trip

Date of experience: August 27, 2023
California
1 review
0 helpful votes
Follow Hongxiu N.
Unfollow Hongxiu N.
Send Message
Share Review
Report Review

Not realize fees for basic economic seats
June 16, 2023
Updated review

Have to pay seat fees even if the seats are the basic economic ones. This is not expected

StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2023
Taylor T. StudentUniverse Rep
over a year old

Hi, sorry that you felt that way. We follow the airline's guidance and some airlines do charge fees for seat selection and may charge more for premium seats.


The pop-up tip fee is fishing customers to pay for...
June 8, 2023
Previous review

The pop-up tip fee is fishing customers to pay for it...

Date of experience: May 9, 2023
Illinois
1 review
2 helpful votes
Follow JIARUI I.
Unfollow JIARUI I.
Send Message
Share Review
Report Review

Good app
October 20, 2022

Very convenient and clear! I don't know how to reach 50 words, but I really like Student Universe

Date of experience: October 20, 2022
Canada
1 review
0 helpful votes
Follow Laurie S.
Unfollow Laurie S.
Send Message
Share Review
Report Review

Greatful
March 31, 2024

As a student, I am really grateful to have a discount on my flight. Thank you!

Date of experience: March 21, 2024
Minnesota
1 review
0 helpful votes
Follow Anne W.
Unfollow Anne W.
Send Message
Share Review
Report Review

Good price easy experience
March 31, 2024

Site worked great and made booking super simple. They are also great help whenever I call

Date of experience: March 21, 2024
California
1 review
0 helpful votes
Follow Megha Sai Sumanth T.
Unfollow Megha Sai Sumanth T.
Send Message
Share Review
Report Review

Feedback
April 26, 2024

Process was easy to book tickets and to check prices of other flights also

Date of experience: April 16, 2024
Australia
1 review
0 helpful votes
Follow Wilbert Z.
Unfollow Wilbert Z.
Send Message
Share Review
Report Review

Giving good information
May 8, 2024

Good in services and giving good information, easy to access

StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2024
New Jersey
1 review
0 helpful votes
Follow Dhyanee L.
Unfollow Dhyanee L.
Send Message
Share Review
Report Review

Good
May 7, 2024

Great to have it thank you and i am happy for it🤩🥳

Date of experience: April 24, 2024
California
1 review
0 helpful votes
Follow Oluwashola L.
Unfollow Oluwashola L.
Send Message
Share Review
Report Review

Feedback
May 8, 2024

Twas an okay experience. Its cheaper and very affordable

Date of experience: April 28, 2024
Wisconsin
1 review
0 helpful votes
Follow Victor V.
Unfollow Victor V.
Send Message
Share Review
Report Review

Convenient to use
April 25, 2024

This website simplifies the purchasing and searching experience and is good for new users.

Date of experience: April 15, 2024
California
1 review
0 helpful votes
Follow Zhiyu Z.
Unfollow Zhiyu Z.
Send Message
Share Review
Report Review

Good
May 8, 2024

Not good Why force me to do that and even words limitation?

Date of experience: April 27, 2024
Poland
1 review
0 helpful votes
Follow Syed W.
Unfollow Syed W.
Send Message
Share Review
Report Review

Easy and best rates
May 7, 2024

I highly recommend student universe. The booking was quite easy and I got the best rates.

Date of experience: April 24, 2024
Greece
1 review
0 helpful votes
Follow Juana E.
Unfollow Juana E.
Send Message
Share Review
Report Review

Smooth and easy
May 8, 2024

Smooth, fast and the best price available. I will use it again.

Date of experience: April 27, 2024
Washington
1 review
0 helpful votes
Follow Ngoc O.
Unfollow Ngoc O.
Send Message
Share Review
Report Review

Wish less procedures
May 8, 2024

It did take quite a lot of time to search for flights

Date of experience: April 27, 2024
Maryland
1 review
0 helpful votes
Follow Charbel A.
Unfollow Charbel A.
Send Message
Share Review
Report Review

Seamless experience
April 24, 2024

I had a seamless experience booking through StudentUniverse. I would definitely do it again.

Date of experience: April 14, 2024
New York
1 review
1 helpful vote
Follow MONIKA O.
Unfollow MONIKA O.
Send Message
Share Review
Report Review

Booked British Airways got some other airline I had a 48hr nightmare & customer service is the worst

Date of experience: October 21, 2019
Rachel B. StudentUniverse Rep
over a year old

Hi there! We're sorry you were disappointed with your experience. It's pretty common for airlines within the same alliance to operate planes that may have been advertised by another company. For example, some British Airways flights might be operated by another airline within their alliance. You can always see this in the flight information before you book if you're interested. Please send us a DM if you'd like to let us know a bit more about what happened while you were traveling and with the customer service—we'd be happy to try and make it right if we can!