From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Seat was still pending for long time
Seat was still pending for long time
Seat was still pending for long time
Seat was still pending for long time
Seat was still pending for long time
I bought tickets in November. My ticket was confirmed, but my code for the actual airline site wasn't working. Since I was out of the country, I sent them 3 emails and none of the were answered. I finally was able to call them in January, to ask about my codes. They hung up on me 5 times before I was told that my card got declined and they were doubling the price of my ticket. I was not informed. All I got was my order confirmation. There was no reason for my card to get declined so I contacted the bank. The bank said no charges were attempted, and that it had to be on SU's end.
Student Universe has helped me save some cash and made for an easy trip to book!
Helpful! Had trouble putting info in, and the issue was resolved in about 30 minutes.
Very accessible website with great prices and lots of options. One of my favorite sites to find flights.
Good experience good pricing please stop sendong me emails if I have received my booking confirmation which routes me to this page it is annoying
I received ~$100 off! I highly recommend using this website for students
I bought a round-trip flight ticket from Chicago to Ho Chi Minh City with the first trip starting at 9pm 12/14. I then received an update that it's changed to 6am the same day, which was fine.
However, the problem is American Airlines, partnered with Japan Airlines, still issued me a ticket for 6pm 12/14,8 hours after my flight to Japan was supposed to be. Both StudentUniverse and Japan Airlines said nothing about this, and I was too busy with school to keep track of my ticket.
I was stranded at LAX for almost 2 days, calling 5+ times to StudentUniverse without a single reply. I had to spend an extra $1000 to buy a new ticket home.
From 12/14/2024 to 1/1/2025, I made 10+ phone calls in total with StudentUniverse asking them to solve this issue and compensate me, yet they kept me waiting for two weeks just to tell me JAL said it is my fault for being no-show. What's worse, a staff of SU had the audacity to ask me why I didn't report immediately and waited two weeks, when he had no idea I have been fighting the entire time. He even questioned why I request compensation when it's my fault for not showing up.
The damage on my mental and physical wellbeing, as well as time and money, is irreversible, and yet SU customer service questioned me instead of negotiating a solution. I'm a college student and $1500 for flight ticket is my entire saving from summer internship. They think they can just bully poor students and blame it on us, but I'm so ready to take legal actions because this is so unethical.
Very good site with good prices and a smooth process, will book again
Good experience overall. I can easily find the flight I want via filtering options.
Very good can't ask for anything to work more smoothly then student verse
Overall went well and quick. Was my first time using the site
Very good service very much like it a lot very much like it a lot
Site was easy to navigate and find cheap flight options for me.
Was great thank you. Easy to see the flights and filter the products. The layovers and cities were well placed. Wish I could book seats and business however.
Great service but you are forcing me to describe my experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members