From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Was very user friendly. Easy to book and received my confirmation way before 7 days.
Most of the time, I have found the best price. Easy-to-use website
Its it more expensive than the original website of airline and i didn't get any discount im also student
The person was nice and gave me information. Most places give a 24 hour cancellation now, very disappointing. I paid for a refundable ticket and then later found out there is another one and you have to pay for two to get a truly refundable ticket. With Kayak or others you can get your booking and pay jto upgrade your seat right away, here you can not. Seats are selling out all the time now, extra legroom seats. Thank you
Booked a Europe trip but was not able to see much info about our booking like what seats or how many bags. A little freaked out when I couldn't get anyone by phone to answer questions. Overall it worked out when I did a bunch of research myself.
Their response made no sense. Possibly AI generated. Their booking system made an error that could cost me hundreds in additional fees.
The most unprofessional travel agency I've ever seen. Such an useless service provider, No web portal to make any amendment or changes and if we phone either you cannot get to them and if you get you have to wait. Their email assistance is such a disaster. I wouldn't recommend anyone to book via this platform. Poor Service. Don't waste your time and money booking through this platform.
Hi Felix, thanks for your review. I have checked but cant see any calls made to us regarding your date change. I am aware that our average hold time is under 5 minutes for the last month or so, I would like to understand more about your wait time and when you called as this is out of the ordinary. I can also see that we responded to your email within 24 hours of receiving it which I personally wouldnt refer to as disastrous. Id be happy to chat about your experience further in hopes to understand it a bit better. Kind regards, Brad
I bought a flight ticket that explicitly was saying that I had a 23kg bag allowed. I payed for the ticket, got a confirmation email saying that I had the 23kg bag, so far, normal. Then, 5 minutes later I received another email of my itinerary but now saying that I was not allowed the 23kg bag. This is totally unacceptable.
Hi Luca, thanks for your review. I can see theres been an error here. I can also see youve been in touch with us and an agent ahs explained how this can be rectified. Sorry for any inconvenience caused.
Cheap flights for the route and seamless booking experience
I bought a ticket for a minor - entered in her bday to find and purchase the ticket - and I was sold a ticket for an adult. I called student universe to fix this and they said they can't change or refund my ticket. This was within 8 hours, well within the legal 24 hr time window that you must be able to return a ticket in. Despite telling them this, speaking with multiple reps, multiple phone calls, they still would not give us a refund for the ticket even though we couldn't even use it AND it was within 24 hours of purchase. This is illegal. I will never be using student universe again.
Hi Cheryl, thanks for your review. From the date of birth entered I can see in the booking an adult ticket was correctly booked. Children's tickets are for ages 2-11 inclusive. With regard to the 24 hour policy for cancellations, this rule is applicable for bookings with the airline directly and not via third party travel agents. The ticket is definitely still able to be used. If you still wish to cancel because you found another cheaper ticket elsewhere you can let us know but we will need to follow the agreed upon fare rules. Kind regards, Brad
We are two 19 year old girls whose flights details got changed in the process of booking of which now can't stick two and they are doing nothing to help, they are leaving us stranded in another country or want to charge us $4000 each to change our flight. This company is disgraceful and completely unhelpful. Would never book through them again and wouldn't recommend to anyone.
Hi Amy, thanks for our review. I have checked the booking and unfortunately the dates we have booked were what was requested when the flights ere paid for. The price to fix this is mostly made up of fare difference, the month you wish to move to is much more expensive than the flights currently booked. Without paying this difference to the airline we are unable to change the flight. If you wish to cancel I can authorise the team to waive the agency fee but the airline fee still would apply. Please call us and we can quote this for you if you wish to proceed. Kind regards, Brad
Booked a one-way from Europe to USA. No issues. Ticket price was good and e-ticket issued within a few hours. Thanks!
We end up canceling the reservation but the agent was so patient helping me all the way. She remain calm and professional
I paid extra for seats on one segment. When I checked KLM's web site to reserve seats for the remaining segments my account read that I did not have seats even though I paid $52.50 for 2 seats. The same seats on KLM's web site cost $24.20. I paid $24.20 in addition to $52.50. I contacted customer service at StudentUniverse. I was told to email a request. I emailed 5/5/25. I have never received a reply and its 5/7/25 now.
Due to circumstances beyond my control I had to come home early for my mum's funeral and you said I'm am not entitled to a refund.
I tried multiple times to purchase a flight from PIT to SYD and it would not work with the NSW25 code. I did everything the promo code rules stated, but everytime I tried purchasing a flight with the code it would not work. I tried for the past four days at different times, on different devices, at some point I just needed to buy the flight and thus was not able to use the code.
So far so good on booking. But I hope nothing is going to change in terms of scheduling. I will use this site again if all is well. So far, I love it.
I think this may have been a mistake, but I was overcharged about $100. While it is still cheaper than what it would've normally costed, I was under the impression I'd save $100 more than what I ended up paying. If this gets resolved I would happily rate the service 4/5. Happy to provide receipts and further details. Thanks!
I really wanted to book a flight via student universe because of the "NSW25" promotion they are currently running; however, when I go to buy my flight I continue to get "An error occurred while we were trying to book your itinerary. Please try again." I called customer service 2x and they were no help because they can only help you if you have already booked a flight. I asked to speak to a supervisor and was DENIED for that same reasoning. If I want to book a flight with your website, wouldn't you want to HELP a customer out?! I've tried booking this flight Friday, Saturday, and now Sunday, still getting the same errors. Im FURIOUS!
Hi Alana, thank you for your review. I am sorry to hear of your experience. I am going to have this situation reviewed as both the technical error and the support received are both unacceptable. If you still wish to book feel free to send us an email at assist@studentuniverse.com and let me know and Ill have it prioritised. Thanks, Brad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Laura, thanks for your review. Ill have a look into this now for you, we should be able to add this baggage now. Kind regards, Brad