StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It is really good quality, It was really good, and I will happily order from stockx again, because all sizes are available and it was really good and the prices are really reasonable
Being using StockX several timed and I will continue to use it in the future. From product to pricing to service and after sale support, they are impeccable,
Shoes went through the processing fast and arrived to my door step even faster
Fast and exactly what I ordered. Will buy again later in the future
Great seller. Exactly what I bid on. Unworn, perfect condition. Wish Ye wasn't a $#*!, so I could actually wear them.
The product is amazing delivery was superb, will definitely be shopping with StockX in future
Found what I was looking for offered by StockX. Made a reasonable bid and a few days later had the shoes in my collection. Excellent feedback during the buying process. Not inexpensive but highly efficient facilitation of the buying process. A great place to locate a seller of that hard to find merchandise.
Super fast delivery, exactly as the description. Great deal
The shoes are not new. The shoes were worn down and the soles were yellow and faded. Shoes should not pass any inspection.
I really enjoy the site, I have enjoyed bidding and winning some of the merchandise
They always keep me updated on my orders, both when selling and buying.
Bought, delivered, received. Thank you so much. I love the shoes. Will buy again from the site.
Shipped very quickly, and product was clean and in perfect condition.
Took bookoo longer than expected. But all -n- all they came and I love em! Thank you!
Plan on still shopping with y'all big boss man shoe dudes in thee future.
Would be super pimp player smooth if y'all throw me a bone "coupon/discount" type of thing. I would definitely appreciate it. I've got 7 or 8 shoes so far from y'all and plan on scooping more too. Just a idea. Thanks n duces
Good customer service, received my item within a week. Very satisfied with the product.
Everything went smooth. Thanks for doing good business.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alex,
Thank you for your feedback.
We apologize for any worry this order may have caused you. Please go to this web page and fill out the information to get the assistance you need: https://stockx.com/help/contact/buyer-promise. We take the authentication process seriously so please reach out to us so we can investigate this for you further.
Thank you