The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Please be advise that Stock X's customer service is Trash! I ordered a shoe, they took my money, once I received the shoe, it was clearly damaged. They refused to admit that it was there fault and went as far as accusing me for damaging the shoe. I reported the issue an hour after it was delivered. They do not verify anything, they just put the green stock x sticker on it. No one likes to be accused for anything they did not do. This experience tarnished my whole experience.
This company doesn't care about customers or their integrity they are out to take your money and get as much from you as possible without any support for you! Stay away!
Worker Is Very Good is very good and good price good help my shop keeper and very nice shop look ok.
Ok ok ddd dddd ddddd dddd ok. Oood. Ok ok. Ooooooookkkkkkoooooo. Ok. Ok ok.
Hi, we're sorry to hear this! We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact. Thanks for your patience!
Brand new in the box! Quick, fast, and easy! Thank you!
Air Jordan 3 Fire
Reds are an must Cop. With no Problem on my end Thanks Stock X will be purchasing more in the Future.
Shoes arrived as ordered and earlier than expected.
Didnt take long to ship, love the box in the shoe
Very nice how to the shoe is, the bottom of the shoe feels weird but i got use to it,
Fast & easy. Idc what anybody says, I love Stockx. All the stuff I've gotten from you guys are OFFICIAL!
I bought some retro Jordan year of the rabbit for $450 when I got them they were dirty then when I noticed the bottom looked like it was coming apart so I took them to get looked at and they were fake I'll never buy that bull$#*! again
Hello Daniel,We are so sorry to hear this. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this. Thank you.
I just sold them a new never used yoga mat and they said it failed their verification. This company is a joke and a scam never use their service. Order Number: **************.
We are disheartened to learn that you have attempted a sale of an unused yoga mat although it did not pass our verification. We would be happy to engage in an investigation of your sale once you reach out to us at StockX.com/contact for further support. We look forward to hearing from you!
Delivery was very fast and it was overall a good experience.
Product came in-box and new, as stated in the listing. No complaints
I bought a Jordan. They delivered with Fedex and was delivered to wrong apartment. I submit all claim and proof ( with photo) that I did not receive.
They just said apologize but you don't qualify for a claim?
After receiving damaged shoes, I immediately put in a request the day I received the shoes. It has been 2 months and I have yet to receive a response. Please look into the reviews of this place and do not purchase from them or you will be out money and be left with a crappy product.
Their very nice sneakers. My teenager enjoys wearing them; however, they crease easily.
Answer: It's a scam, received fake shoes from them and they won't refund me.
Answer: Hi Norma, StockX currently does not offer phone support but we would be happy to help you via chat or email! Please contact us at stockx.com/contact with screenshots of the charges and we can get to the bottom of this for you.
Answer: Hi D. H, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. However, in the event that a seller does not ship on time or fails verification we will always try to like the buyer to a new seller at no additional cost. If we are unable to do a full refund is processed. In the event that the buyer wishes to not be linked or if the seller is passed their ship-by date, they can request to cancel. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned. If you have any further questions please contact us at stockx.com/contact. Thank you!
Answer: Hi Alexa, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 7-12 business days for all deliveries, however, this is subject to delays. We do not guarantee shipping information for any item until after and only if the item passes verification. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If you have any further questions please reach out to our support team via stockx.com/contact or via our live chat function. Link: https://stockx.com/help/home?contactsupport=true Best, StockX
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
Hi Kayla, Thank you for bringing this to our attention! Jordans are made in China. However, if you have any other suspicions your shoes should not have passed our rigirous verification process please feel free to contact us through our StockX BUyer Promise located on our help page here:
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise