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StockXReviews 2,459

2.9
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StockX Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
414
value
325
shipping
318
returns
262
quality
326
This company does not typically respond to reviews
Georgia
1 review
0 helpful votes
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Horrible customer service
December 29, 2022

Please be advise that Stock X's customer service is Trash! I ordered a shoe, they took my money, once I received the shoe, it was clearly damaged. They refused to admit that it was there fault and went as far as accusing me for damaging the shoe. I reported the issue an hour after it was delivered. They do not verify anything, they just put the green stock x sticker on it. No one likes to be accused for anything they did not do. This experience tarnished my whole experience.

StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 29, 2022
Massachusetts
1 review
0 helpful votes
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Great racket
December 28, 2022

This company doesn't care about customers or their integrity they are out to take your money and get as much from you as possible without any support for you! Stay away!

StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2022
Massachusetts
1 review
0 helpful votes
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Fake
December 26, 2022

StockX is fake,I bought a shoes and it had made in china written on it,I'm disappointed.It was supposedly on sale and verified

Date of experience: November 26, 2022
Stock X. StockX Rep
over a year old

Hi Kayla, Thank you for bringing this to our attention! Jordans are made in China. However, if you have any other suspicions your shoes should not have passed our rigirous verification process please feel free to contact us through our StockX BUyer Promise located on our help page here:
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise

Pakistan
1 review
0 helpful votes
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Worker Is Very Good
November 21, 2022

Worker Is Very Good is very good and good price good help my shop keeper and very nice shop look ok.

Date of experience: November 19, 2022
Netherlands
1 review
0 helpful votes
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Af1
November 19, 2022

Fast delivery
Shoes are exactly what I expected
And it was very easy and quick to order
Definitely gonna order some time again

Date of experience: November 19, 2022
Canada
1 review
0 helpful votes
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HiOkoo
December 18, 2022

Ok ok ddd dddd ddddd dddd ok. Oood. Ok ok. Ooooooookkkkkkoooooo. Ok. Ok ok.

Date of experience: November 18, 2022
Stock X. StockX Rep
over a year old

Hi, we're sorry to hear this! We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact. Thanks for your patience!

New York
1 review
0 helpful votes
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Jordan Cool Greys 11 Retro
November 18, 2022

Brand new in the box! Quick, fast, and easy! Thank you!

Date of experience: November 18, 2022
Florida
1 review
0 helpful votes
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Great Shoe's
November 18, 2022

Air Jordan 3 Fire
Reds are an must Cop. With no Problem on my end Thanks Stock X will be purchasing more in the Future.

Date of experience: November 18, 2022
New York
1 review
0 helpful votes
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Mb.01
November 18, 2022

The shoes work great on the basketball court for my son. He can move around more than he could in hi old shoes! He loves them!

Date of experience: November 18, 2022
Ohio
1 review
0 helpful votes
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Great service
November 18, 2022

Shoes arrived as ordered and earlier than expected.

Date of experience: November 18, 2022
Illinois
1 review
0 helpful votes
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On time
November 18, 2022

Didnt take long to ship, love the box in the shoe
Very nice how to the shoe is, the bottom of the shoe feels weird but i got use to it,

Date of experience: November 18, 2022
New Jersey
1 review
0 helpful votes
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Awesome!
November 18, 2022

Fast & easy. Idc what anybody says, I love Stockx. All the stuff I've gotten from you guys are OFFICIAL!

Date of experience: November 18, 2022
Florida
1 review
0 helpful votes
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Fake Jordans
December 17, 2022

I bought some retro Jordan year of the rabbit for $450 when I got them they were dirty then when I noticed the bottom looked like it was coming apart so I took them to get looked at and they were fake I'll never buy that bull$#*! again

Date of experience: November 17, 2022
Stock X. StockX Rep
over a year old

Hello Daniel,We are so sorry to hear this. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this. Thank you.

Poland
1 review
0 helpful votes
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Just stole my money.
December 16, 2022

I just sold them a new never used yoga mat and they said it failed their verification. This company is a joke and a scam never use their service. Order Number: **************.

Date of experience: November 16, 2022
Stock X. StockX Rep
over a year old

We are disheartened to learn that you have attempted a sale of an unused yoga mat although it did not pass our verification. We would be happy to engage in an investigation of your sale once you reach out to us at StockX.com/contact for further support. We look forward to hearing from you!

Canada
1 review
0 helpful votes
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Review
November 16, 2022

Delivery was very fast and it was overall a good experience.

Date of experience: November 16, 2022
Louisiana
1 review
0 helpful votes
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Great
November 15, 2022

Arrived on time! Great quality. Happy with my order and can't wait to give them to my dad on Christmas!

Date of experience: November 15, 2022
GB
1 review
0 helpful votes
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Everything went smoothly
November 14, 2022

Product came in-box and new, as stated in the listing. No complaints

Date of experience: November 14, 2022
Florida
1 review
0 helpful votes
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Never delivered to me
December 14, 2022

I bought a Jordan. They delivered with Fedex and was delivered to wrong apartment. I submit all claim and proof ( with photo) that I did not receive.
They just said apologize but you don't qualify for a claim?

Date of experience: November 14, 2022
Texas
1 review
0 helpful votes
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After receiving damaged shoes, I immediately put in a request the day I received the shoes. It has been 2 months and I have yet to receive a response. Please look into the reviews of this place and do not purchase from them or you will be out money and be left with a crappy product.

Date of experience: November 14, 2022
New York
1 review
0 helpful votes
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Panda Dunks
November 12, 2022

Their very nice sneakers. My teenager enjoys wearing them; however, they crease easily.

Date of experience: November 12, 2022

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


stockx.com
Detroit, MI
+490