StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I loved how easy was to do the purchase and the delivery.
Everything was easy and was notified every step of the way. Stockx needs a customer service phone number because I can see where if there was a problem it would be headache not being able to talk to anyone.
Received my collectible and I love it. The only thing bothering me is that the casing is very scratched and it clearly means that the item is not „new" as stated but „used in good condition".
Perfect condition and easy to work with!
Fast shipping
Ordering with StockX is very simple. My order did arrive on time and was well packaged. I was informed on every step of the order/delivery process. I haven't worn my Travis Scott Cactus Jack Highest Sweatpants Olive yet but will likely wear it before the end of the year with full olive gear and matching J6.
My shoes arrived earlier than expected and in great condition.
Great selection, acceptable prices and fast delivery.
These are my first pair of UGGS and I'm thoroughly pleased with my purchase. It was difficult to find since these were sold out on many platforms. Luckily, I went to StockX!
My son was stoked to have this model which is out of stock everywhere, thank you
I shipped this order as a gift for my sisters birthday. She loves the shoes.
My son loved the Yezzy' slides he received from the StockX app. The app was easy to use and the delivery was fast.
Fast and smooth transaction. The delivery was excellent and I got exactly what I wanted. Thanks.
Very happy with response and speed of delivery of item, tried everywhere to get this for a Christmas gift for my son, so now it's here major brownie points
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members