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Georgia
1 review
0 helpful votes
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Steam Powered Agency
February 7, 2024

THIS IS A SCAM! PLEASE BEWARE THEY ARE SCAMMERS AND DO NOT GO ON THE REVIEWS. THEY HAVE TAKEN TONS OF MONEY FROM ME.

Date of experience: February 7, 2024
Tennessee
1 review
0 helpful votes
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I've unfortunately bought many games through steam and its by far one of the worst decisions i've made in my life.

Date of experience: December 4, 2020
New York
4 reviews
1 helpful vote
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Perfect
March 17, 2016

I love Steam. It always works great and regularly offers discounts. If you like video games and play on PC or Mac - you cannot do without them)

Date of experience: March 17, 2016
Georgia
10 reviews
57 helpful votes
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Cool
April 17, 2017

Browser version of steam which I think is a great service. Lots of games to get, I've been an active user for a while.

Date of experience: April 17, 2017
Michigan
21 reviews
93 helpful votes
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Even though the downloads are big, but the time is worth it! There are very awesome games on this website. Many people use Steam!

Date of experience: February 16, 2014
Canada
3 reviews
3 helpful votes
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Probably the best platform for games. I am using this since CS1.6 and since than they didn't let me down not once.

Date of experience: June 6, 2017
Texas
1 review
0 helpful votes
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These guys will steal 10 dollars from you in a heartbeat. I just bought the same game for 10 bucks Dying Light on sale today haven't even installed it. I didn't install or play for 14 hrs! That was me playing on my family share before I bought it again on accident! They tied my other bought copy to this new one as you can see I bought it and asked for a refund an hour after I realized this. They keep pushing that I played this new copy for 14hrs. My other Dying light game is on another account my family shared not this one!

I have another copy I bought on my family-shared account and forgot I had it already. It has 14 hours of gameplay. I contact them for a refund they keep coming back without looking at the receipt that I bought it today at 3 pm there is no way I could have played 14hrs on a new Copy Of The Game. I explained this on the refund. They keep coming back saying I played 14hrs already. Two different game keys now I have to keep the Enhanced Edition on this account when I already have the Standard on another for family play.

The sad part their system is set up to steal from their customers. They do not even check to resolve it for me to see I am not lying they just keep 10 bucks I wanted them to credit it to my account so I can buy the Definitive Version still I asked and explained twice what happened all I got was I played a game that I haven't installed yet from purchase today at 3 pm for 14 hours. I played it on a family-shared account.

CRIMINALS - all companies are doing some nasty shiznit to people now these days. Below is how can I have played for 14 hours and then on top of that its obvious that I haven't installed a new copy of the game because it would have taken 3 hours to install on my wifi. Below is my receipt these dudes are screwed up, greedy pieces of trash. I was going to get the bigger version once they refunded it to my account. As$ Holes.

Transaction ID: **************646
Purchased: Dec 19@ 3:48pm
Dying Light Enhanced Edition ROW - $9.73
Subtotal $8.99
Discount -$21.00 ( -70%)
Tax $0.74
Total $9.73

If they give me my purchase back I will remove this review but if not they stole my money and this review remains so others that have family shared a game and buy the same game on the main account do not have to go through this. Now I have two copies I do not need. They have no phone support to WATCH OUT!

Date of experience: December 19, 2022
California
1 review
11 helpful votes
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I got charged today by steampowered.com. Never even $#*!ing heard of this company. They stole my 40 dollars! Stay away at all costs!

Date of experience: December 5, 2014
Sweden
1 review
1 helpful vote
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That's not bad
August 25, 2017

I give you 4.5/5. You need really much more often make discounts becasue quite much new games for playing there.

Date of experience: August 23, 2017
Canada
1 review
2 helpful votes
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Once upon a time I bought a gift card for steam ($100), when I went to foolishly peel the sticker covering the code (by the way NEVER do this, always scratch the thing like a lotto ticket) and I ripped the code!

Alas struck with grief I went to steam support, thinking I had effectively just shoved $100 in a blender, but I had forgot I was being helped by *Ta Daaa* STEAM SUPPORT! As I slept and dreamt horrors of never being able to own Cyberpunk2077 due to my own foolishness, the steam support crew worked tirelessly to isolate my problem and resolve my query.

I awoke to a well written and polite inquiry from them as to whether or not I had the receipt from my purchase remaining, After a cursory search, tragedy struck! I had misplaced my receipt! After several hours upturning every possible location and sifting through garbage cans, I had no choice but to conclude my quarry was lost.

This is the point when most support services would declare yours a helpless case, resigning you to endless transfers and "we're working on it, we'll get back to you" emails. But not steam support! Oh no! They ramped it up a notch, assigning only the best of the best to my conundrum (Anne).

And so just as I was proceeding to analyze the ripped off sticker under a microscope to possibly glean some sort of clue, I got THE message (and just a few hours after I had informed them of the missing receipt to boot), stating that the issue was resolved!

With only the scantest of information the steam support crew had managed to track down my missing $100 and reunite me with my once-lost funds, clearly proving their absolute dominance over all competitors.

5/5 service 10/10 service 100/100 service there is not a number high enough to express my gratitude!

TL: DR In just over a day they not only managed to identify the problem but also rectify it. I am now reunited with my once lost steam funds and am off to become the proud owner of Cyperbunk2077! 5/5 service! Scratch your gift cards like a lotto ticket, never peel them & always keep your receipts.

Date of experience: December 12, 2020
Canada
11 reviews
67 helpful votes
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Alrighty, the Jeff U's review is borderland tin-foil-hat, aliens are coming to get us, the big brother sees everything.

Did you know Windows had admin privileges on your computer? Or even decides who is an admin and what privileges are? Of yeah it also has access to your files on the hard drive, of wait it even decides how and where to allocate them. Did you know windows keep constantly connecting to Microsoft? Don't you know Microsoft is evil?! ZOMG! You have to secure your system, here's a hint: best secured system is the one which is not plugged into the power grid. Yes, please pull the plug out of the outlet, and then maybe cut it up with scissors in multiple places - just to be sure.

As you may've guessed I am a Valve supporter. Valve is the company behind Steam - the most exceptional, revolutionary gaming service to be available to mere mortals like us.

Let's get the downsides out of the way:
1) You have to install Steam software to run games purchased on Steam (duh)
2) You are expected to have regular internet connectivity for updates and to launch into off-line mode (weird)
3) You will be part of a biggest, most dedicated gaming community. (oh wait this is still the bad part)... never mind that

The good parts:
1) Valve is a game producer and a distribution provider, they know games, and they listen to their users.
2) Games bought from Steam do not require CDs/DVDs and you can redownload/reinstall them as much as you want - new computer - no problem.
3) Valve made some of the world's most acclaimed games, Half Life, Half Life 2, Team Fortress, Left For Dead all of which are awesome!
4) Support/Community/Social integration is beyond amazing - it's mind blowing.
5) Their sale's are on very often, and you can get unmatched deals for multi-packs of games which you could not get anywhere else.
There are plenty more advantages to Steam, which you'd have to find out about on your own.

And coming back to the issue of trusting software on your PC. In my view, Valve > Microsoft. So they can have admin rights to my PC!

Date of experience: April 21, 2011
Ohio
1 review
4 helpful votes
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I enjoy steam quite a bit but the new "buy early" feature is a total scam.

Date of experience: July 9, 2013
GB
1 review
6 helpful votes
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Very poor
April 19, 2013

Very poor. The game I've just purchased won't load and the support is minimal!

Date of experience: April 19, 2013
Alabama
4 reviews
1 helpful vote
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GIVE THEM MONEY.
July 21, 2020

YOU MUST GIVE THEM MONEY FOR TECH SUPPORT.
YOU MUST GIVE THEM MONEY TO LEAVE A REVIEW OF A GAME.
GAMES PLAY POORLY. STOP OFTEN. LAG.

Date of experience: July 21, 2020
District of Columbia
4 reviews
8 helpful votes
Follow Umit A.
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Very poor customer service, also does not have customer service phone number

Date of experience: May 20, 2013
Cyprus
1 review
2 helpful votes
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Try to find your right against their support no luck. Go away.

Date of experience: March 12, 2016
RU
17 reviews
11 helpful votes
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Отличный сайт с играми!
Никого не слушайте!
Рекомендую всем!
Здесь можно найти всё что вам нужно!
Качайте не сомневайтесь!

Date of experience: April 23, 2018

Overview

SteamPowered has a rating of 1.8 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SteamPowered most frequently mention customer service, phone number and credit card. SteamPowered ranks 782nd among Gaming sites.

service
26
value
24
shipping
11
returns
16
quality
23