SteamPowered

The games you buy on this site you can download on any compatible computer you own, since the games you have purchased remain in your library. The games are good value, and go on sale frequently-I once purchased the entire Half-Life franchise for $10 dollars! Refunds are an issue though-if you have owned a played a game for over 3 hours you can't refund it. There are some really good games on here!

If you use Steam and you have no problems. Good.
But if you run across a problem... like trying to get a refund... now you get to see the REAL Steam.
Bots will tell you that your request is declined. No humans to talk to, no humans to challenge the decision.
They got your money.
If you want help, go to the Steam community and try another user, because Steam couldn't be bothered.

I use it for playing games but never purchase a game from it. It is also offering free games and not too bad.

So this is a review from someone who has been with steam for awhile now and has bought multiple games from them. Its a great way to have games without all the problems that come with getting the cd stuff. I mean i deployed and came back and guess what there were all my games a year later that i could just download and play all over again without any real trouble. Also, u can get lots of good deals on it for games that are ok but not to popular or older games. Now for the bad. Guess what even though its a huge company with plenty of money im sure since I've never heard of them having issues they really don't have customer service most of their stuff it seems is just automated like refunds and other stuff. You cannot call and talk to someone or talk to a tech or supervisor. It all about those tickets. I understand to a point if they were smaller not to have customer service but with their popularity and size would think they would have something. Now they are just a seller so a lot of the times u can get info from the actual company that made the games sometimes as they do maintain them. Steam doesn't really specify for new people about that so a lot of my friends have bought games after i told them to go there and just have a ton of bugs on the game but can't contact steam or the company because the company dropped the game and steam doesn't offer that up front when buying it usually have to read through the comments. The other problem is their refund policy. U got problems with a game well they will refund your money guys as long as its below 2 hours of game time awesome right no argument really just ask away... well... except... what if your bought and are playing an RPG or strategy game or something like that and 2 hours and 1 minute in u start crashing a lot. Well doesn't matter if u cant play the game anymore because that auto-response isn't a person so it wont read your message it just sends back a big NO. How much did u lose 30 bucks... 40... doesn't matter. Guess what u can't call customer service because they don't have it... yay. So like i said great system for a lot of games but my recommendation is do not buy expensive games from there. Btw most of the time that games on there don't sell well the price usually drops or they put deals up for you so don't hassle if u can't afford it right away because they usually throw most games out with deals except the big sellers of course. So all in all u will like this system most of the time but problems do exist and they can make stuff very annoying since u cant get a hold of anyone to really get stuff done. You can also try origin for some popular games and gamestop for others i believe and search best alternative websites for steam will come up with some other dlc sites that u can use safely

I purchased a jackbox party pack on steam and found out that the game can't run on my Mac's current version. Steam's website says they would gladly refund a customer if the games are unsupported. Well... good luck trying to even find an email address or phone number to request a refund. The instructions they offer for a refund on their website leads you to a wild chase, ending in nothing. Terrible customer service. Never buying another game from Steam, even when I do update my computer. Just counting my losses and moving on to a platform that has more integrity.

Bought two games through Gamestop, didn't know i had to use steam to play them. I can't get either games to play. I've tried contacting both companies for support with no luck whatsoever. Gamestop has a number, that they won't answer. Steam doesn't have a phone number and won't allow me to send an e-mail. The capcha code will not go through. I've set up two accounts in an attempt to get in touch with this company and have received no response. I hope somebody reads this before buying a game through either company, in that maybe i can save you some undue stress and financial loss.

Twice have I tried to put money in the steam wallet and both times it was a fail. It also took a long time for them to respond. They have ruined my gaming! One game I have played for about 5 years now, I cannot purchase anything on it because steam says I have only 2 cents in my account! I have tried twice with Steam only to be disappointed twice. I am not going to try again, they're crooked. I can't even find a number to call.
The game I played has changed over billing to Steam too.

Steam is overcharging. You cannot open the sight without having STEAM open and when you click on the expansion pack that says it is 19.99 steam charges you the full price of 39.99.

I purchased an online game from them that i couldn't launch after downloading.
I submitted 3 tickets on it and got "no reponse!" I'm not even sure if I completed the customer service request correctly because their site is so vague about how to go about doing it. They obviously don't give a damn about their customers. Typical for anything you buy online: after they have your money, if anything goes wrong you're screwed! Do not but anything from this site unless you fell good about being screwed out of your money! Instead, find a company that cares about it's reputation and drop your dimes on them! The funny part is: after no email response to my problem, I am still getting their advertisements for their products!

Love steam. Its simple and easy to use. Always have my games ready to download to a new machine. My saved games are always backed up. And they have often, some good sales / discounts. And how they recently added download servers in my city, makes my downloads even faster.