jay b.

So this is a review from someone who has been with steam for awhile now and has bought multiple games from them. Its a great way to have games without all the problems that come with getting the cd stuff. I mean i deployed and came back and guess what there were all my games a year later that i could just download and play all over again without any real trouble. Also, u can get lots of good deals on it for games that are ok but not to popular or older games. Now for the bad. Guess what even though its a huge company with plenty of money im sure since I've never heard of them having issues they really don't have customer service most of their stuff it seems is just automated like refunds and other stuff. You cannot call and talk to someone or talk to a tech or supervisor. It all about those tickets. I understand to a point if they were smaller not to have customer service but with their popularity and size would think they would have something. Now they are just a seller so a lot of the times u can get info from the actual company that made the games sometimes as they do maintain them. Steam doesn't really specify for new people about that so a lot of my friends have bought games after i told them to go there and just have a ton of bugs on the game but can't contact steam or the company because the company dropped the game and steam doesn't offer that up front when buying it usually have to read through the comments. The other problem is their refund policy. U got problems with a game well they will refund your money guys as long as its below 2 hours of game time awesome right no argument really just ask away... well... except... what if your bought and are playing an RPG or strategy game or something like that and 2 hours and 1 minute in u start crashing a lot. Well doesn't matter if u cant play the game anymore because that auto-response isn't a person so it wont read your message it just sends back a big NO. How much did u lose 30 bucks... 40... doesn't matter. Guess what u can't call customer service because they don't have it... yay. So like i said great system for a lot of games but my recommendation is do not buy expensive games from there. Btw most of the time that games on there don't sell well the price usually drops or they put deals up for you so don't hassle if u can't afford it right away because they usually throw most games out with deals except the big sellers of course. So all in all u will like this system most of the time but problems do exist and they can make stuff very annoying since u cant get a hold of anyone to really get stuff done. You can also try origin for some popular games and gamestop for others i believe and search best alternative websites for steam will come up with some other dlc sites that u can use safely