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Steam Reviews Summary

Steam has a rating of 2.2 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Steam most frequently mention credit card, bank account and phone number. Steam ranks 769th among Gaming sites.

service
22
value
21

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Malaysia
1 review
2 helpful votes
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Big Scammer!
November 17, 2018

My CIMB Debit card had just been charged 5 times illegally up to a total sum of RM850.00. Why the bank allowed the transaction to be charged into my accounts without any PAC or Approval Code request from me. Is this the fault of the bank or the merchant holder? Furthermore, my bank told me that I need up to 45 days before I know the faith of my dispute over the claim. This is a real scammer website which do not need any approval in charging innocent card holders. I have never heard of this SteamGames before this. Really disappointed with this kind of daylight thief which do exist.

Date of experience: November 17, 2018
Texas
1 review
3 helpful votes
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Scammers
November 16, 2018

Like many reviews here I recently had my bank reach out to verify if I had purchased $100 on steam games. I have never heard of them before, and just as many others here had to cancel my card. Very irritating when you're on vacation to say the least!

Date of experience: November 16, 2018
Alabama
195 reviews
363 helpful votes
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So cool.
November 18, 2018

There are so many games you can download and play or you can just play for free. It's enjoyable. I would recommend others to try this site/app.

Date of experience: November 16, 2018
France
4 reviews
24 helpful votes
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Decent gaming website
November 11, 2018

Great website, it offers to purchase a lot of games, the payment is usually done smoothly and quickly without any problems, however the prices are not always the best. Sometimes you can find the same game cheaper in other gaming sites.

Date of experience: November 9, 2018
Ireland
2 reviews
15 helpful votes
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Seems good to me
November 8, 2018

I don't know what the other reviewers are talking about. I haven't experienced any unwanted charges from my card although I purchase things on Steam through paypal not directly from my card. Older games are on sale very often so its easy to get some games for cheap and you can easily search for free games which are usually pretty good.

Date of experience: November 6, 2018
Texas
1 review
3 helpful votes
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I had a $100 charge from this company and had to cancel my credit card.
This has to be a front for a scam operation

Date of experience: October 22, 2018
California
1 review
8 helpful votes
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SCAM!
September 24, 2018

I've never done business with this company before and 5 different $100 charges were taken out of my bank account in one day from this company... and of course there is no phone number to contact them. HOW DO THESE PEOPLE SLEEP AT NIGHT?!?!?!

Date of experience: September 24, 2018
Texas
1 review
4 helpful votes
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$100 theft
September 17, 2018

Go to my store and try to buy me some wood pellet for my smokers grill I'm a old man never heard of steam before and there's $100 charge on my account so I'm looking like an idiot trying to pay for something that I know I have money for And a charge on my account from this company that I've never heard of is taking $100

Date of experience: September 17, 2018
Philippines
14 reviews
23 helpful votes
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My overall experience is great so far, easy to add funds on Steam Wallet using my Paypal. Downloading games is a breeze.

Date of experience: September 3, 2018
Louisiana
1 review
13 helpful votes
Follow Robert H.
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I started getting charges $100 at a time from them but I have never heard of them until I looked at my pending charges. 3 charges one day, each for $100.00.

There doesn't appear, in their website, to have any phone numbers to contact them about these fraudelent charges. Going to have to cancel my credit card so they can not get access to my money.

If I had a choice of negative stars, I would give them a negative 100 for being a SCAMMER trying to steal money from credit card information they purchased on the black market.

Date of experience: August 29, 2018
Portugal
1 review
2 helpful votes
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I got a message from my bank after the charge of repeated 100$ charges, promptly got my card banned automatically, thankfully as that avoided the ongoing charges.

I have called the bank and reported all the illegal charges. What a pain in the but.
Disgraceful behavior, and haven't even been contacted by them, no appologies, nothing!

Date of experience: August 21, 2018
South Africa
1 review
3 helpful votes
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Big scammers!
August 19, 2018

I am an old woman my credit card was used yesterday at 2am to buy games 4times on this website Why are you scamming people?

Date of experience: August 19, 2018
Sri Lanka
1 review
6 helpful votes
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Thieves!
August 15, 2018

They've been trying to deduct $100 from my card but failed thanks to my bank. I never played any games in this $#*!ty site. Why no one is doing anything to shut them off?

Date of experience: August 15, 2018
Australia
1 review
6 helpful votes
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I've just been alerted by my bank that over AUD$1200 has been charged to my credit card by steamgames.com. I rang them to confirm it was not me and they have had to cancel my card. Very disappointing that Steamgames does not have more advanced security to prevent this type of thing for messing up peoples lives.

Date of experience: August 11, 2018
Minnesota
2 reviews
74 helpful votes
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I've been a steam member for 5 years with mostly good experience. The only time I've been dissatisfied is when trying to reach customer service, often times I wouldnt receive a reply for 3-4 days which seems slow in the age of internet and all. Otherwise I love steam and their gaming platform. (wait for summer sales for buying games)

Date of experience: August 5, 2018
Australia
2 reviews
10 helpful votes
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Scammers
July 30, 2018

I have never purchased games before, so not sure how they got my card details, but have added charges to my account was $80, luckily the credit card company rang me straight away, and cancelled my card.
Makes me very frustrated to think a company can still get away with this, I feel sorry for the people that didn't realise until it was too late.

Date of experience: July 30, 2018
Singapore
1 review
4 helpful votes
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Happening again, this company debited my card with 100USD without my consent. Luckily my bank has blocked the transaction and terminated the card.

Date of experience: June 27, 2018
New York
1 review
0 helpful votes
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I bought 2 related games in a bundle for $22.48, which they showed as being $7.49 and $14.99. I played the $7.49 and didn't like it and requested a refund for $14.99 on the game I didn't play. They refused because I had played the $7.49 game. Makes no sense and is unfair. They are not customer friendly.

Date of experience: June 18, 2018
Cyprus
1 review
3 helpful votes
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FRAUD
June 11, 2018

Happening again, never heard about this company debited my card with 50Eur, even if my bank has a protection they could use it without.

Date of experience: June 11, 2018
New York
1 review
2 helpful votes
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FRAUD!
June 3, 2018

Ive NEVER heard of this company before, And when I was updating my bank book I saw this coming taking $500.00 from me, without my permission. Lucky I caught it in time, called my bank and they got to reverse all of the charges.

Date of experience: June 3, 2018