StateVitalRecords Reviews - 21 Reviews of Statevitalrecords.org

Reviews
Q&A

How would you rate StateVitalRecords?

Top Positive Review

“Valuable service for working families”

Justin R.

7/17/19

I am very happy with the new online support system for ordering vital records. The system contributes so much for families with two working parents like ours. It remains necessary to sign and email back a couple of formsand this is MUCH easier than going into the local hall of records or public health office.

See positive reviews

Top Critical Review

“Unfortunately agree think it's a scam”

LAURA F.

5/18/20

Unfortunately I ordered and paid all the extra bells and whistles to get a quick copy of my son's birth certificate so that he can enlist in the USMC. Did not realize until was taken to an online notary (again additional payment) that was no on an official Texas site. A month later and I have just received ANOTHER request for notarized documentation. The phone # provided by the support person responding to another poor review is a non working number. I've lost a month of time and over $100. Very angry.

See critical reviews

Reviews (21)

LAURA F.

1 review

0 helpful votes

“Unfortunately agree think it's a scam”

May 18th, 2020

Helpful (0)

Thank you

Jasey R. – StateVitalRecords Rep 5/19/20

Hello,
I'm really sorry for the delay! If you contact us at support@statevitalrecords.org, we'll be able to provide you with more information on your order. Most likely, we never received the notarized document, or there is a problem with it that needs to be addressed. We've likely sent you some emails, so you can also reply to those for clarification. Also, our phone support will open back up as soon as the lockdowns are lifted in our area. I'm sorry again, and I look forward to resolving the issue with your order!

Colleen U.

1 review

1 helpful vote

“If I could give less I would SCAM”

January 21st, 2020

Paid my money to get my birth certificate,
And paid money to verify who I am total of $75 altogether or so. Thought this was a legit website because they have you verify who you are sending documents of who you are. They gave me a delivery date I didn't get any tracking number when it was set and I still have not received my birth certificate. There is no way to email them there is no way to call them. Please don't waste your money or time. And I hope to God they didn't steal my identity.

Helpful (1)

Thank you

Jasey R. – StateVitalRecords Rep 5/13/20

Hi Colleen, I'm sorry for the lack of communication! We do have phone and email support, but it's possible we have the wrong email address on file for you. We've probably tried to reach you to provide you with your delivery information or there could be a problem with your order that needs to be addressed before the certificate can be shipped. Can you please contact us at support@statevitalrecords.org or call 888-733-7882. We're happy to help figure out what's going on to get you the record you requested.

Al G.

1 review

0 helpful votes

“Absolutely ZERO support. I may have been scammed.”

May 26th, 2020

Although I am a Notary, I wasn't able to upload a copy of the supporting documentation or obtain the online services of a Notary. After more than one email request, I was emailed a link. Still unable to upload the requested supporting documentation. Since I am unable to locate a mailing address on the website, I have emailed and requested a mailing address. Hopefully I can mail the requested documentation, and receive the requested documents.

Helpful (0)

Thank you

Jasey R. – StateVitalRecords Rep 13 minutes ago

Hello Al,
You have not been scammed and we are replying to emails, although some are a little delayed due to the ongoing disruption related to COVID-19. We're doing everything we can to get through emails as quickly as possible; however, if you would just make sure the email you are sending to is support@statevitalrecords.com and we'll get back to you asap.

Nadia L.

1 review

1 helpful vote

“It's a scam”

May 11th, 2020

I am filing a police report against them. I don't feel safe knowing that they have my information. This is a scam please be aware.

Helpful (1)

Thank you

Jasey R. – StateVitalRecords Rep 5/12/20

Hi Nadia,
I'm sorry for the confusion here. I understand there are a lot of scam sites out there; however, I can assure you we are not one of them - as you will see when you receive the record you requested (if you haven't already). Please know that the information you provide is only used for the purpose of ordering the requested record, and is not ever used for any other purpose. More information on this is all outlined in our privacy policy.
Please feel free to reach out to us at support@statevitalrecords.org anytime if you have any questions or concerns. We're happy to help.

Kimberly W.

1 review

0 helpful votes

“Certificate”

May 20th, 2020

Not really sure if they can be trusted, I haven't received any information regarding my order or my certificate ! I'm skeptical since they have my information

Helpful (0)

Thank you

Jasey R. – StateVitalRecords Rep 5/20/20

Hi Kimberly,
If your order was placed with us (State Vital Records) I can assure you, you can trust us. If you reach out to us at support@statevitalrecords.com we'll gladly provide you with more details on the status of your request. Alternatively, you can visit our homepage>My Order. There you can plug in your information and it will also tell you the status of your request. If you have any questions, please feel free to reach out!

Karen E.

1 review

3 helpful votes

“Scam”

October 31st, 2019

Still waiting after 6 months and they keep backing up the delivery date. Doubt I'll ever see the birth certificate I ordered.

Helpful (3)

Thank you

Nicole D.

1 review

2 helpful votes

“Never Received Birth Certificate”

October 10th, 2019

Ordered a birth certificate for my daughter in April. The "expected delivery window" kept getting pushed back and no one could ever tell me when I would actually receive what I had paid for. Finally went into the county vital statistics office to pay a third what I paid to this company and walked out the same day with the birth certificate. The representative there had never heard of this company. I requested that my order be cancelled and asked for a full refund-- I have yet to hear back but I did report the company and transaction as fraudulent to my credit card company.

Helpful (2)

Thank you

G S.

1 review

2 helpful votes

“Do not use - not responsive”

May 18th, 2018

Ordered birth certificate on March 19 with an expected delivery within 25-40 days. Toward end of time, received notice it would take another 15 days. It is now day 18, no birth certificate. Asked to either get a refund or expedite order for free. No response. Tried to look them up in BBB, they don't show up (should have checked there first). DO NOT USE!!!!

Helpful (2)

Thank you

Perry T.

1 review

3 helpful votes

“Don't Use these companies”

July 13th, 2018

I ordered a death certificate at a steep cost and 6 weeks later cannot get response from the business. It is unfortunate that we must have feeling of being taken advantage of and no recourse is available.

Helpful (3)

Thank you

JAN M.

1 review

2 helpful votes

“DO NOT USE. HORRIBLE SLOW SERVICE.”

April 10th, 2018

Do NOT use this service. You WILL NOT get the records you need in a timely matter, and when you ask for updates/assistance, you get back form emails. I spent over $200 ordering birth certificates for my kids, and now, almost 6 weeks later, have NOTHING.

Helpful (2)

Thank you

JC D.

1 review

1 helpful vote

“scam site”

August 8th, 2018

Don't order from these folks. Horrible in everyway except looking legitimate so they can get your funds. Don't be fooled.

Helpful (1)

Thank you

Zahra E.

1 review

1 helpful vote

“DO NOT USE. HORRIBLE SLOW SERVICE.”

January 30th, 2019

Still waiting for my daughter birth certificate. I wish I read the reviews before i placed the order. I am disputing the charges with my credit card company.

Helpful (1)

Thank you

Whitney T.

1 review

1 helpful vote

“Scam”

June 17th, 2019

They take your money and all of your personal info (signature, driver's license, children's names and birthday, etc.) Then, they send an email saying there was a processing problem and the order was canceled.

Helpful (1)

Thank you

Tess M.

1 review

0 helpful votes

“Scam”

July 22nd, 2019

I wish I looked into them before using them. I thought they were a legit government agency. They kept saying they didn't receive the application with my signature and couldn't process. Coincidently, I started getting robocalls right after I sent over my application with signature saying it was the social security administration and my number was being frozen. After getting another message my signature wasn't recieved, I told them to cancel my order and they said they are keeping a $14 processing fee. Scam!!! Don't use. Go directly to your country clerk website.

Helpful (0)

Thank you

m l.

1 review

1 helpful vote

“birth certificate order review”

December 16th, 2017

This service is a ripoff. You can get records for a lot lower price directly through your state vital records office. This is a third party that charges a steep fee, and then doesn't deliver in a timely manner withing delivery window. They are unresponsive to attempts to contact them. I want a refund.

Faster and cheaper to do directly through your states.gov online vital records request.

Helpful (1)

Thank you

Jack M.

1 review

2 helpful votes

“This place is terrible and they are a scam”

August 13th, 2018

They are horrible and want to take your money. This is a way to get money, lie and say they will reimburse, and never do it.

Helpful (2)

Thank you

Justin R.

1 review

1 helpful vote

“Valuable service for working families”

July 17th, 2019

Helpful (1)

Thank you

Robert B.

1 review

1 helpful vote

“Trust this site.”

August 27th, 2019

Seven days to get my Birth certificate. When I gave them information they was fast to get back to me with anything they needed. When I could not print out application they emailed me a link I could sign and submit online. Fast, easy and saved me suffering, torment and time. I highly recommend this site

Helpful (1)

Thank you

Robert F.

1 review

0 helpful votes

“Delivered as Promised”

June 16th, 2019

Despite not knowing the exact spelling of my mother's maiden name, they delivered birth certificates from the State of Ohio that I could not obtain myself. They were right on time with the expedited service.

Helpful (0)

Thank you

Ahmed S.

1 review

1 helpful vote

“Scam”

May 27th, 2020

bought a birth certificate From them on April 27. I sent him an email to provide an update on April 28 and never received a response back. So I called my bank cancel my credit card and stop payment. And now they are emailing me wanting to payment. I purchased this as an expedited delivery because I needed the Birth certificate as quickly as possible. Till this day I have not gotten a certificate, so you're trying to tell me that it takes a month for expedited for certificate. I definitely think this is a scam.

Helpful (1)

Thank you

Jasey R. – StateVitalRecords Rep 2 minutes ago

Hello Ahmed,
I apologize for the delay with your order. Our lockdowns started in the middle of March, which is when we updated several locations of our website that orders would be delayed. Since your order was late April, it will certainly be effected due to the lockdowns related to COVID-19. We mention this on our home page, on a dedicated COVID-19 page, in the order form and in your status page. We are not a scam, and are doing everything we can to work through this process as best as we can given these extraordinarily difficult times. Offices that closed are beginning to open up, so I expect you would be receiving the record you requested soon. Please check your status page, as we are beginning to show estimated delivery dates again for most orders. Please note: if the jurisdiction that holds your record is still closed, the record will still be delayed; however, this will be stated within your status page. Feel free to reach us at support@statevitalrecords.com if you would like more information

Nataly C.

1 review

0 helpful votes

“This is a fraud a scam”

May 27th, 2020

They never sent me my records and stole my money please don't use them use the department of health page directly they are chaeper and you are certain to be safe and receive ur records now there is no way to contact this scammers and they dont give you a straight answer on email. IT'S A SCAM PEOPLE DON'T USE IT!!!

Helpful (0)

Thank you

Q&A (3)

Question:

Has anyone been successful in actually reaching a person at "state vital records"? we are so furious right now.

Answer:

To who those canceled who stoped payment did they send an email they reported this as a theft. What did you do about that ?

By Ahmed S. 7 hours ago

See more answers (2)

Question:

I need an address to send my application to ...thank you !

Answer:

The mailing address is not available on website so I am unable to send the supporting documentation required.

By Al G. on 5/26/20

Question:

Why are these people not being prosecuted we need to find out the account to the to where our money is going!

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Show all questions (3)

About the business

StateVitalRecords.org provides state vital records, such as birth certificates and death certificates. Submit your order online to start your application or contact us to learn more.

Company Representative

Jasey R.

Marketing / PR

Typically responds within 20 days

How do I know I can trust these reviews about StateVitalRecords?

Sitejabber’s sole mission is to increase online transparency for consumers and businesses
Sitejabber has helped over 100M consumers make better purchasing decisions online
Suspicious reviews are flagged by our algorithms, moderators, and community members

Have a question about StateVitalRecords?

StateVitalRecords

StateVitalRecords

Overview

What reviewers want you to know

Positive highlights

Critical highlights

“Valuable service for working families”

“Unfortunately agree think it's a scam”

Reviews (21)

Rating

Timeframe

Other

Q&A (3)

Has anyone been successful in actually reaching a person at "state vital records"? we are so furious right now.

I need an address to send my application to ...thank you !

Why are these people not being prosecuted we need to find out the account to the to where our money is going!

Can’t see your question? Ask to get answers from the StateVitalRecords staff and other customers.

Sitejabber for Business

About the business

Company Representative

How do I know I can trust these reviews about StateVitalRecords?

StateVitalRecords

StateVitalRecords

Overview

What reviewers want you to know

Positive highlights

Critical highlights

“Valuable service for working families”

“Unfortunately agree think it's a scam”

Reviews (21)

Rating

Timeframe

Other

Q&A (3)

Has anyone been successful in actually reaching a person at "state vital records"? we are so furious right now.

I need an address to send my application to ...thank you !

Why are these people not being prosecuted we need to find out the account to the to where our money is going!

Can’t see your question? Ask to get answers from the StateVitalRecords staff and other customers.

Sitejabber for Business

About the business

Company Representative

How do I know I can trust these reviews about StateVitalRecords?

Similar businesses you may also like