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StateVitalRecords has a rating of 1.27 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StateVitalRecords most frequently mention birth certificate, and credit card problems. StateVitalRecords ranks 97th among Government Records sites.
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No positive highlights yet
I am very happy with the new online support system for ordering vital records. The system contributes so much for families with two working parents like ours. It remains necessary to sign and email back a couple of formsand this is MUCH easier than going into the local hall of records or public health office.
They're not upfront with their fee structure. You need to get a notary and the service they "partner" with is $25 which is fine if they disclose that to you before you hand over your credit card. They don't do that. So they get another knock of 1 star for being lying scumbags. All they had to do was say "Notary Required, $25 online option available" when they asked for my credit card and I'd have been fine with it. But nope they kept silent. Disgusting business practice.
They're not upfront with their fee structure. You need to get a notary and the service they "partner" with is $25 which is fine if they disclose that to you before you hand over your credit card. They don't do that. So they get another knock of 1 star for being lying scumbags. All they had to do was say "Notary Required, $25 online option available" when they asked for my credit card and I'd have been fine with it. But nope they kept silent. Disgusting business practice.
Tip for consumers:
Their competitors might charge the same price but I was only given the information about the disclosed fees, they kept the hidden ones, hidden.
I paid $70 to have a copy of my California birth certificate shipped to Coeur d'Alene where we moved and I never got as much as a confirmations email that the order was placed (checked spam and inbox on every email account I could think of). I almost thought I must have not paid for it until I found the credit card statement. They don't respond to my emails and their phone system isn't working. This company needs to have a class action lawsuit brought against them because I know there has to be dozens others lost in the weeds like me.
Tip for consumers:
Steer clear of these crooks! It’s only a matter of time until there’s litigation brought against them.
They have hidden costs, don't tell you that you have to use their forms, notary at an extra cost, and they say they will hold a portion back of the $43 I initial cost however, they don't say how much ($14)... totally negative experience and encourage that "no one" use them... pic 's 4&5 are what i sent them and they rejected them even though I got them from the county I was applying to
Tip for consumers:
to refund "all" of my money
Products used:
none
I am very happy with the new online support system for ordering vital records. The system contributes so much for families with two working parents like ours. It remains necessary to sign and email back a couple of formsand this is MUCH easier than going into the local hall of records or public health office.
Unfortunately I ordered and paid all the extra bells and whistles to get a quick copy of my son's birth certificate so that he can enlist in the USMC. Did not realize until was taken to an online notary (again additional payment) that was no on an official Texas site. A month later and I have just received ANOTHER request for notarized documentation. The phone # provided by the support person responding to another poor review is a non working number. I've lost a month of time and over $100. Very angry.
Hello,
I'm really sorry for the delay! If you contact us at support@statevitalrecords.org, we'll be able to provide you with more information on your order. Most likely, we never received the notarized document, or there is a problem with it that needs to be addressed. We've likely sent you some emails, so you can also reply to those for clarification. Also, our phone support will open back up as soon as the lockdowns are lifted in our area. I'm sorry again, and I look forward to resolving the issue with your order!
I order a certified copy of my BC on 12/03/22 and have yet to receive it. IT'S ALMOST APRIL '23! Yes, they answer emails, but those read as off-putting. I requested proof that it was a legitimate transaction 03/02/23, and I received a helpful response that they would look into it, as I had not received it. THEN got back to me telling me *I* had to call a number to inquire.
You know what? Just search your county's Superior Court, call them personally, and ask who they recommend as an online service, if you can deal with the court directly by ma, or just go and get it in person.
Placed an order in April of 2022. Requested follow up status twice. First time, after waiting two months, they said they mailed it and I needed to allow more time to receive. After another month of waiting, they suggested it may have been undeliverable at that address I provided (though no reason given as to why that could happen), and if so they would receive it back and then attempt to mail it again. It's been 8 months. This is a scam. Do not use this site!
I paid $80.00 and called the phone number on my credit card bill *******304 but "our phone support is currently unavailable due to COVID-19 outbreak... please contact us at *******@statevitalrecods.org". So I emailed them today April 13,2021 in hopes they will give me a full refund! Think twice before you order with them.
Tip for consumers:
Poor in quality and customer service.
Hello Tiffany, I'm sorry you had a negative experience with us and our phone support. We typically respond to emails within a few mins, so once we have more information on your order, we'll be happy to assist you. I'm sorry again and hope that we're able to straighten it out as quickly as possible.
So I simply don't understand why this company will still except orders if they are unable to fulfill them this order was placed on 4/20 and needed for a job opportunity. Here we are July 16th and nothing I have since ordered and received from another company and when I requested to cancel it's too late my order is being processed, yeah well the status has been saying that since 4/20. And although the websites states delays due to COVID-19, it did not say 60-120 as it does now. I believe there is a delay however this is unacceptable and ridiculous not to mention money and time wasted.
I have been waiting 5 weeks since I requested both birth certificates for my family vacation so we could obtain our passports together.I had to use another website for the state of New York I had used vitalchek and I had my birth certificate in 3 business days.I've submitted my passport.I quite disappointed with the results of your company.I fully expect a full refund and I will report to the Better Business bureau for false advertisement for fast and efficient
Products used:
I will call the state of vital statistics in Tallahasee to report this scam
Do NOT order from them! I ordered a replacement birth certificate for my child and NEVER received it! I submitted all the proper documentation and I paid $29. It's impossible to reach anyone! Next stop BBB to report these thieves. Save yourself the headache.
I ordered a birth certificate from them, not realizing they were NOT official government website. MY mistake for not doing more research. Two months and still waiting. And was required to pay for order AND notary which I did not need. Again I should have done my research. After checking status several times I looked up my county website and got the birth certificate in 2 days for about a third what I paid for this order and notary. I feel stupid for doing this but hopefully I can keep someone else from ordering here.
Bought a birth certificate From them on April 27. I sent him an email to provide an update on April 28 and never received a response back. So I called my bank cancel my credit card and stop payment. And now they are emailing me wanting to payment. I purchased this as an expedited delivery because I needed the Birth certificate as quickly as possible. Till this day I have not gotten a certificate, so you're trying to tell me that it takes a month for expedited for certificate. I definitely think this is a scam.
Hello Ahmed,
I apologize for the delay with your order. Our lockdowns started in the middle of March, which is when we updated several locations of our website that orders would be delayed. Since your order was late April, it will certainly be effected due to the lockdowns related to COVID-19. We mention this on our home page, on a dedicated COVID-19 page, in the order form and in your status page. We are not a scam, and are doing everything we can to work through this process as best as we can given these extraordinarily difficult times. Offices that closed are beginning to open up, so I expect you would be receiving the record you requested soon. Please check your status page, as we are beginning to show estimated delivery dates again for most orders. Please note: if the jurisdiction that holds your record is still closed, the record will still be delayed; however, this will be stated within your status page. Feel free to reach us at support@statevitalrecords.com if you would like more information
I ordered a birth certificate. The online process to verfiy identity doesn't work although I followed the instructions perfectly. I have emailed to see if they could process my order faster and all I get it an automated response from their "support" email. They haven't responded on how to refund my money and I am contacting my bank to notify them of the fraudulent charge.
This site is NOT what the vital statistics office recommends. They told me I should have my BC copies by end of May and now the timelines are mid June to September?!?! I am disputing this charge with my bank and they are refusing to cancel my order becausenits in processing. I've asked to escalate and will continue to persue the dispute with my bank...total and complete scam! Go directly to the county office and ask what site they use to order online.
Tip for consumers:
Don't use this scamming company!!!!
I ordered from this company and it's been a week after the expected delivery date and I haven't received anything. I've called them several times and never got an answer. If you need a document go through a.GOV site and they usually use vitalchek. Do not give these guys your info.
The company website is misleading and initially appears to be affiliated with the state of Florida. I requested two birth certificates and was charged $73 for the documents and shipping. I cancelled the order and was told my money would be refunded within a few weeks but they were keeping $14 as a service fee. What service did they provide other than ripping off a customer? Use government websites for birth certificates and other documents. They are less expensive, provide better service and deliver valid documents.
The worst service i have ever used. The link they tell you to click on to check your status doesn't work. I have been emailing since Feb of 2020 and received no response. Phone number to their company doesn't work. Almost a year and I have still not received my birth certificate or even a response.
Seven days to get my Birth certificate. When I gave them information they was fast to get back to me with anything they needed. When I could not print out application they emailed me a link I could sign and submit online. Fast, easy and saved me suffering, torment and time. I highly recommend this site
Paid my money to get my birth certificate,
And paid money to verify who I am total of $75 altogether or so. Thought this was a legit website because they have you verify who you are sending documents of who you are. They gave me a delivery date I didn't get any tracking number when it was set and I still have not received my birth certificate. There is no way to email them there is no way to call them. Please don't waste your money or time. And I hope to God they didn't steal my identity.
Hi Colleen, I'm sorry for the lack of communication! We do have phone and email support, but it's possible we have the wrong email address on file for you. We've probably tried to reach you to provide you with your delivery information or there could be a problem with your order that needs to be addressed before the certificate can be shipped. Can you please contact us at support@statevitalrecords.org or call 888-733-7882. We're happy to help figure out what's going on to get you the record you requested.
Do not use this company! It's a scam. I fell for this back in April I ordered my birth certificate. They took my money $180.+ and never sent it to me. When I try to call no-one anwsers then try to email and they send a generic answer blaming covid-19 and they keep giving me my same number to check what I do all the time and it won't say anything. I have contacted the BBB and my lawyer. Again PLEASE don't fall for this!
THEY EARN ZERO STARS WITH ME!
TO MAKE THE LONG STORY SHORT - I GOT RIPPED OFF. THIS IS NOT A LIGIT WEBSITE. DO NOT PROCESS ANYTHING HERE. IF THERE IS EVER A CLASS ACTION AGAINST THIS COMPANY, I WANNA BE PART OF BIT 100%. - THEY TOOK MY HARD WORK AND SWEAT MONEY. I HATE YOU PEOPLE FOR STEALING PEOPLE'S MONEY. EXTREMELY ANGRY!
Tip for consumers:
No stars for this people
The moment that you place an order, they will send you an email informing you that you have to spend an additional $25 to notary sign a document in order to receive the documents that you ordered.
They only mention this additional fee AFTER you paid for the certificate on the online fee.
Tip for consumers:
Avoid at all costs.
Gain trust and grow your business with customer reviews.
StateVitalRecords.org provides state vital records, such as birth certificates and death certificates. Submit your order online to start your application or contact us to learn more.
Hi Jason,
I'm really sorry you are having difficulties with your CA birth certificate order; however, we don't have any orders for your name going to that destination. We also don't charge $70, and we reply to emails usually within a few short minutes. So we're fairly confident you didn't place your order with us, as we hold ourselves to a higher standard than the treatment you seem to be experiencing. We would still like to help point you in the correct direction, though. If you could, just send us an email at support@statevitalrecords.org and we're happy to assist.
I'm sorry again, and hope that we can help clear this up with you!