For the receipt of my last order, I received a shirt that was almost identical to a shirt I received before. Although the shirt is a very nice-looking shirt (casual blue long sleeve); a variation of color would have been nice. Thank you.
I'm a little disappointed because it's been over a week since I placed my order. I've been checking to see if there has been any update, and unfortunately, there hasn't. I would like to understand why there is a delay and when I can expect my order.
We are so sorry about this and our member services team is happy to reach out within the next 24 hours so we can look into this for you. Thank you for your understanding and for being a member!
I started the subscription to build up my clothing needs. However, I would like to focus more on dress shoes, paints, and shirts in the future. The summer attire has been very good but I need clothing to were to work in the future.
We are happy to hear our service has helped build up your wardrobe Shawn! We have notated for you that you would like more business attire and your stylist will try to send you more items in line with your preferences. We appreciate you as a member and our member services can update your style preferences at any time for you!
My work demands I have a certain look but my schedule doesn't allow me to have the time to create a wardrobe. Stately has sent me 4 boxes. I have sent nothing back. They have given me the chance to wear many things I would have never considered otherwise.
Clothing and style is the last thing you should worry about if you are a Stately member! We want to do that part for you so you can focus on all the other things in life Kenn. We will be sure to pass along the feedback to your stylist so we can keep sending you quality boxes!
If you are not sure how to dress for your age, body type, an occasion, or how to layer, Stately takes the guess work out of it. Joining Stately was the best decision I have ever made.
Very seldom do I have to return any items. Usually I love them. But this month I had a shirt that I needed to return for a different size. Stately was great! It was easy to make the return and I received the new shirt very quickly.
Thats what we love to hear Bill! So happy to have members who enjoy our service!
I'm just over the moon about this company and it's customer service! I've been a member for 4 months now and have LOVED every piece of clothing I've received! My last order was damaged and wet upon arrival (usps). I let the company know and within minutes they were handling it! They set the standard for Customer service! I will tell everyone and anyone to subscribe! I LOVE THIS COMPANY!
Thanks for the kind words Jamie! We will be sure to share the kudos with your stylist and our member services team. We love members who love our service as much as we do!
Very personable team at Stately. They have sent me the clothing that I was hoping for to get the look that I was hoping for. Any items that I wanted to trade were traded quickly and the staff have always been pleasant to deal with
We are happy to hear you are enjoying our service from start to finish! We did update our exchange process so we are so happy you are loving that as well. We will be sure to pass this along to your stylist and our Stately team!
I like the service and the cloths.The part I don't like is I find it difficult to understand the emails.i get them and it seems they are more for new clients than people who already have a plan.Everytime I try to navigate thru it it toy's to sign me up for a plan when I already am a member.
We are so sorry about this! You can unsubscribe from our marketing emails, but instead of not getting these bonuses we have added a special something to your next box for being an awesome member.
I suspended my June delivery and received confirmation it was suspended. I then received an order…with wrong sized items despite the profile not changing. I suspended my July delivery and received confirmation it was suspended. I then received an order confirmation. I have received almost exact items multiple times (including shoes, belts and shirts). I have requested repeatedly NO SWEATERS yet I received in the winter. You have lost my $300 / month.
We are so sorry to hear this Christopher! We do try our best to send members the correct items and our member services team is chatting with you to see how we can make this right for you. We appreciate you as a member and will make sure you are taken care of!
First, I like paying and keeping what I get. For the most part I have liked the product and most have fit well. My biggest issue is I live in a warm climate state and in both June and July I received boxes with long sleeves and long pants. Obviously in a warm climate these are not appropriate in summer. I have now left two comments and still receive them. The clothes I have kept I am very happy with.
This is the first time in my adult life I am excited about clothes. Opening my Stately curated box is like Christmas morning as a kid. The best part is that I recieved compliments on my outfits regularly, and that has never happened in the past.
Awesome to hear Troy! We are so happy we were able to elevate your wardrobe and get you excited about clothes. We want it to be Christmas all year long and we are happy to have you as a member with us.
I wished the stylist would pay more attention to my profile pics for inspiration. They still have gotten a correct box that I do not need to send back for exchange.
I wish you can stick with the same stylist. I enjoyed my first 3 boxes so much. The 4th was lackluster except for my request of the suit. I asked for no floral patterns and got multiple items with them.
We are happy to request a specific stylist curates your boxes! Our member services team can notate this for you and we have added these notes for you. If you have any other feedback from us please let us know and we are happy to help!
I kept stately for 6-ish months, and loved every minute of it. I am on a brief hiatus, but i will return one day! Thank you for filling up my closet with AWESOME cloths!
I do t feel the style of clothing g recieved is as nice as the advertised sets they show to draw you in. My last order they charged me $55ea for 2 shirts that are from super basic brands that were probably $10ea and a pair of no name canvas shoes that they charged more than the worth. They say you get $600 in clothes for $300 but the order I got today was about $150-$200 in worth. I'm going g to cancel. I can get better prices on my own.
We hate to hear this Valerie! We want to make sure you not only love the items you are being sent but also see the value you are receiving also. Our member services team will be reaching out shortly to chat so we can make this right. Thanks for being a Stately member!
I wear dress pants and a dress shirt 6 days a week. I thought I would try something different. Wrinkly shirts, tight fit, sleeves that aren't long enough. I guess that is why I pick out my own clothes. I will say, and I was open to wearing something different and I got that.
We are so sorry to hear this Darrin! Our member services team will be happy to reach out so we can set up an exchange for you if you haven't done so already. Thanks for being a Stately member!
I have loved 99% of the clothes I have received. It has been a great addition to my wardrobe and I have gotten so many compliments on my outfits. The quality is amazing and the fit actually is great for a guy that is 6"2 and 280lbs. I recommended this to all my friends.
Anything we can we do to get to 100% of you loving all the clothes we send? So happy we are almost to 100% and we are glad to have you looking sharp receiving all of those compliments from family and friends. You are about to have everyone dressed 10/10 around you!
I'm mostly happy with the clothes I get, and they fit great. Some items are exactly what I notified them NOT to send me, like solid white tops. I also did not like the shoes, so I eliminated them from my account. I also wish the website had more infor.ation, like package tracking
Thanks for the feedback Steve! We really appreciate it because we are always looking for ways to improve our service and make Stately even better. Our member services team will reach out to you about the notes you would like to add to your style profile so we can make sure you love the items you receive!
Once they charge, you are paying no matter what. They charge your account, then send a text saying they are starting the box. No recourse, no refund, no chance to say no. This is a business model built to take your money, and the terms and conditions lock you in.
If you do decide to use the service, SET A NOTICIFACTION for yourself because they certainly won't.
Lots of potential here, but sadly the are not customer-focused. All that matters is that monthly charge and then you are locked in.
Thanks for your feedback Douglas! We are so sorry you were not a fan of the recurring subscription charge. We are a subscription service and we let all of our members have the control of adjusting their subscription at any time when you log into your dashboard. Our policies for refunds are clearly stated for members and non members to see and if you have any other feedback for us please feel free to reach out so we can further assist!
Overview
Stately has a rating of 3.6 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 22nd among Men's Clothing sites.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and we added some notes to your style profile for you. We will be sure to share this feedback with your stylist and we are glad you liked our service!