State Line Tack

I ordered a tough 1 blanket and a shoulder guard less than a month ago and both items fell apart very shortly after use. The tail bag I purchased fell apart to the point of not being able to use it. The shoulder guard rubs horribly on my horse. I tried calling customer service multiple times and they have been consistently short with me and act as if it's my fault the product isn't working. I also have tried multiple times to be refunded for a halter I never received (OVER 3 MONTHS AGO NOW) and have been rudely told to keep waiting and that there's nothing to be done about it. Worst site I've ever ordered from.

Ordered new tall boots, returned back on 2/7/22 as they didn't fit. In correct box with RA on label. They received back on 2/11/22. No refund as of 3/15/22. Was told issued refund on 3/3/22, still not in my bank account.

I ordered a leather lead that said was in stock. Come to find out it was backordered with no date. I emailed them that nowhere on the website did it say it was backordered/out of stock, otherwise I would not have ordered it. Just got "canned" answers with no solutions.

I finally asked for a refund and magically it is now in stock and supposedly being shipped.

Communication is severely lacking with this company and I will NEVER order from them again. NEVER!

I have been a customer for years, but never again! My most recent order was updated last Thursday 10/22/20 with the note that the item was backordered and the manufacturer could not provide a ship date. I have called daily attempting to cancel my order since then - a week ago. They say that they are waiting to hear back from the manufacturer and cannot cancel my order until they do. In the meantime, they are holding $220 of my paypal balance which makes it unavailable for me to use. So to recap - they can't ship the product, they refuse to cancel my order, but they are keeping my money. Paypal will not help either since it is just an authorization rather than an actual purchase. But in the meantime that is money that I cannot use. I am just disgusted with this company at this point.

Sixteen days before they even shipped my order!
I ordered a pair of boots that my daughter has had her eye on for nearly a year. Stateline did not ship them or send an order confirmation for 4 days. Finally I checked my account and it said that I needed to call customer service. They said they needed to confirm that I was actually the one who placed the order.
So I gave them my card number again and said, "Yes I placed the order. Please send the boots."
They assured me they would send the boots immediately. Still no confirmation email and no contact via email from them. However the order status did say that the order was processing.
Finally I got an email today that said the order had shipped.
Order processing August 16, order shipped Aug 29? And no contact from the company in between? Ridiculous! I will NEVER do business with this company again!

I ordered a pair of boots and they came up way too high and cut into the back of your knee. You couldn't even walk in them. I returned them and it cost $34 in shipping and they refused to work with me and refund the shipping or even discount it especially during COVID. Even when people are still giving them business. It's almost half of the price of the boots. I'm very disappointed in not only the product but their customer service. I emailed them a week and a half ago and no one responded. I had to call and sat on hold for 20 minutes for the woman to say"yea we don't do that."

This is one of the worst companies I have ever dealt with. I ordered a dog raincoat on May 13,2020. By June 10th it wasn't delivered and the web site kept telling me it was "in process". We called the company 4 or 5 times and FINALLY GOT SOMEONE. They promised to check and get back to us. They didn't! Wrote them a couple emails - no response. Called again - finally got someone and told them to cancel order. They didn't cancel order. Supposedly it shipped - it is June 17th! Avoid this company at all costs. They are the epitome of "customer no service".

I ordered a pair of boots and was supposed to get 100.00 off my next order. I clicked the link to take the survey to which would enable me to get 100.00 off. The link did not work and I did not get the 100.00 off for my next order that I am was promised. There is no way to cancel my in order online either.

I purchased several (7) tough one 1680 denier turnout blankets. After about 20 days of use one of the blankets ripped out at the seam around the shoulder gusset. I contacted Stateline, sent pictures and requested that they fix the blanket, pay to have the blanket repaired or replace the blanket. They refused to do any. I have been a long-standing Stateline customer. They did not handle this matter professionally LouEllen Gradney

Placed my very first order to stateline tack 11-15-21. After my 2 weeks of my order status not changing I sent an email with no response. I then called the following week, and was told they needed my billing address to place my order. After a few more days my acct was charged twice! And the second charge was higher than my purchase. I called and with no explanation they claimed it would be taken off my acct. In 24 hrs.

I call that stealing!

I submitted an almost $300.00 order. They took it off my credit card that day-- but trying to get product impossible. Almost 2 months latter-- mid July-- no fly spray systems. The box of fly spray- wormers, etc well over 6 weeks with no communication what was going on! They send an "expected date" that comes and goes. A week latter another expected date. This happened to all but bridle on my order. And even that took stupid time to send. I've asked for money returned to my card. No response. There are alot of reputable horse tack shops--- this isn't one of them. I'm a nurse-- they can't blame Covid for this. Although I'm sure that'll be next excuse.

I ordered several items (including a saddle package that was offered for a good price). Three weeks after I placed the initial order and received the other items, I received an email claiming that the saddle package was no longer available. Their website still offers the same item, only now for 150% of the price that I had ordered it for. I called the company and asked if this saddle package was available. The salesperson confirmed that it was. When asking my previous order had been canceled, if they still sold the same item, she said she had to "check the system" and then informed me that not it was no longer available. The whole set-up seems to be a false advertisement scheme to lure customers with good offers and then not deliver the well-priced item, just the regular priced items.

First they sent me the wrong order then I was told I had to wait 72 hours to get a label from UPS and then had to return that item so they would ship me my original order, then I did wait another week and a half and they did send me one of the two items I ordered. I waited another week call and find out if my order been cancelled for the second item due to lack of availability, then I ask the young lady about my reimbursement for the second item and she explain to me she could not tell whether they have sent me my money back or not. I will never order from these people again.

I received vaccinations for my dogs. Contained in styrofoam container, but the ice packs were broken. So gewy stuff all over everything, not cold anymore, product needs to be refrigerated. I emailed them, can't get thru on the phone, NEVER received a response. Now I'm out $50. I'm afraid to inject into my dogs as they weren't cold, no idea how long. How did the ice packs get broken? STEER CLEAR cuz if there's a problem you won't get a response.

I ordered electric fencing supplies from state line tack my order was supposed to ship in 2-4 days after 5 days I called to find out what was going on with my order an no one could tell me they was supposed to call me back the 6 day I called an still no one could tell me anything again I was supposed to get a call back (still haven't got a call back 2 weeks later) the order was supposed to be cancelled so I ordered.
I ordered from Qc supply (got the fencing supplies in 2 days) an then after over 2 weeks the order showed up from state line tack an the charged my credit car again would not recommend them to anyone

I placed an order and when it didn't come in after 2 weeks I called to cancelled the order. I was given a cancellation number. The order arrived 18 days later. I called for a prepaid label to return the package. The representative told me it could take up to 14 days to receive the label in my email. I waited 14 days and called and when I received the label it wasn't prepaid. I was going to be charged $17 to send the package back by UPS. I called again and was sent the same label. I called again today and asked to speak to a member of management and am now on hold, as of right now it has been 43 minutes. I will never buy from this company again. If I could give no stars I would.

I purchased a sheet on the 27th and shipped it 2nd day air with a 29th delivery. Not only did it not arrive as promised it was going to take 6 days to receive! When questioned about the overcharge CS indicated maybe they could take a little off the $26 shipping. I returned the sheet not interested in companies that aren't reliable. I may lose more on shipping returning it but they just lost a good customer.