State Line Tack

I was on a 3-month auto ship with SLT but they shipped every month and a half while tapping my bank account at the same time. I cancelled the last order a week before it was supposed to ship, emailed them and left two voicemails with them confirming I did not want the order (I was already two orders ahead by then). They totally ignored my communications and still shipped it so they could tap my bank account again. I had to shut down the card account they were fraudulently tapping in order to stop the bleeding. Don't do business with these crooks.

I bought a blanket from them for my mini donkey. It took almost 2 weeks before they shipped. When I finally received it, the leg straps that keep the blanket from sliding sideways, were missing. I contacted them and they replied via email, showing the person's name & "DROP SHIPPER"! So I did some digging on "State Line Tack" and it's owned by a company that creates websites. This is not a real company!

After numerous back & forth emails, I was finally told "We currently do not offer another leg strap that would work with that blanket. We did check with the manufacturer and they do not have stock on them."I call BS on that! I've never had a company not honor missing parts and immediately ship them out.

What really disturbs me is that I wrote a review (on state line tack website) and it never showed up. This leads me to believe they suppress a good number of negative reviews.

My suggestion is stay far away from these people!

My order was supposed to take three business days. It's now been almost two weeks. When I called today my order has magically been sent. They were great in the past. Not sure what happened but I am waiting for training tools for a mare who is sitting for over a week now.

It takes days for them to even get your package shipped out. And their website pictures are horrible. I only shop here when it's cheap and I can find pictures of what I'm buying on another website. Unfortunately sometimes they have the best price but shop anywhere else and you'll have your stuff before they could even get it in a box.

First, do the math on the advertised discount in your cart... you may find you're not really getting "25% off" the list price. Second, check the shipping rate before and after you apply a discount... once I applied the discount, the shipping cost went up several dollars!

I purchased 2 Tough 1 horse coats a few years ago from State Line. I couldn't find my receipt for the purchase nor could I find in my order history. They located my order, had me send photo's of the damaged loop and checked with the manufacture to see if under warranty. A week later a brand new coat was shipped to my home. They went beyond 5 stars. I have been ordering from them for many years and never had a problem.

From the moment I started shopping on the site, all the way to the delivery of my package, was a most excellent experience. I will definitely be shopping here again for future equestrian needs. I purchased a few hoof knives this time.

I want to purchase several items. My transaction was approved by my credit card company but StateLineTack decided it was a fraudulent purchase. I called them and explained my credit card company didn't think it was fraudulent and I can verify my identity. But they decided that they didn't want my business, so I purchased from horse.com without any issues.

Beware of Stateline Tack - They're blowing up their prices, claiming "sale" and the "sale price" is still 2 - 3X higher than what other companies are charging. They're also lying about what the "list price" is on items, inflating them to preposterous amounts.
I tried to communicate with them about it thru a virtual chat and they basically told me to go to hell, stating "Every company sets their own prices." before abruptly ending the chat.

It's important to price check so you don't get ripped off, and I also think it's important to let companies like Stateline Tack know that what they're doing is outrageous.

Here are three examples of price differences I collected today:

Starbar EZ fly trap: Chewy: $11.49 / Stateline: $23.39
Starbar FlyRelief Disposable Fly Trap: Chewy: $4.99 / Stateline: $11.99
Starbar Fly Stick Jr: Blaine's Farm & Fleet: $3.99 / Stateline: $13.99

Best to all. - LM

When checking out, under shipping, it said: Economy (5-7 business days), Ground (2-6 business days). The shipping times are based on "after the item is shipped," according to customer service. This is not clearly stated when you check out. They can ship anytime they want and tell you it's on time. Customer service was rude as well. He said, "You did not pay for expedited shipping. The only difference is that Ground shipping is dropped off at your door." Pretty sure Economy shipping is also dropped off at your door, but you might want to check before you order. If you can't wait weeks or months for your items, then don't buy.

I have never had the displeasure of ordering from such an awful company until I purchased from State Line Tack. They have the worst customer service and they do not allow negative reviews to be posted. The first purchase was a pair of boots, I have had these boots for 8 years before they finally fell apart. I reordered them, same exact boot, same size, and I could not even squeeze my foot into them. They acted like they were doing me such a favor by allowing me to return the item. Getting them shipped to me was very expensive then having them shipped back was crazy. The boots cost $55 and I spent at least $80 overall. The next order was half chaps, I ordered them in brown and they came in black but the company refused to pay exchange shipping so I am stuck with the wrong item. To make this worse, both of the negative reviews I left of their website were immediately taken down.

First my order was not shipped- and after three weeks, I called to discover that my card needed to be verified again (first time order with company, which I'd never heard of). Regardless, I did. Then I realized as soon as I got off the phone that my gift would not arrive by Christmas (even though my original order was more than a month before!). So, I called back to cancel, which I was promised they did. A week later, I got emails that my order shipped... and they won't pay for any of the return shipping. Nightmare. Avoid this company. They need to get their $#*! together and not make promises they can't keep.

Had to return 2 items because we can't find a fly mask or leggings to fit our little pony. They charged me 7.99 to ship back each item and now I have to pay 9.99 to return each item! Should have read the reviews before buying!

I ordered 4 doses of equine vaccine and paid over 40 dollars to expedite delivery as we are in the middle of a west Nile epidemic. Stateline delivered the vaccines 3 days late, hot and when I contacted them, they initially refused to refund my shipping but did eventually. They promised to reship the next Monday for Tuesday Delivery. Instead, they shipped one dose (not the original four) and the dose arrived hot and late as well. Additionally, they charged me another 30 dollars and tax for the privilege. I contacted them immediately and they refused to refund my money and refused to reship my vaccines so now I am 2 weeks behind on receiving vaccines. They would not give me a reason for making good on my order and instead when I complained about the customer service the CSR started talking over me, yelling and hung up on me. DO NOT GIVE THESE PEOPLE YOUR BUSINESS!

As I have seen others having the same issue as I have had, I wish that I would have done more digging on this company before making a purchase. I bought a $74.96 bag with $9.99 for shipping and $8.28 tax. I needed to return the bag because I got the wrong color and so for us to ship the bag back (since they do not provide free shipping) we ended up paying another $22. Then I get a refund notice to my email for $82.27 which I felt was alarming. I called the customer service and found out that they do not provide return shipping and DO NOT refund you what you paid for shipping which is insane so not I'm just out of $31. Oh also even if you add the tax to what the bag cost they're still off so I'm not sure who is counting money in that office but you're not doing a good job.

I made a large purchase on 11/26 and they sent me WRONG items. On 12/15 after pulling teeth they said they'd ship the right products out. Never did! Tracking # was just a label made, nothing shipped! Kept writing multiple times a week and it's now March 11 and they said they'd refund me on 3/3 but come to find out this morning they only gave me STORE CREDIT. I'm not buying from these conmen any more! Customer service was asinine from Donna and multiple others. They need to be shut down permanently!