I ordered a tough 1 blanket and a shoulder guard less than a month ago and both items fell apart very shortly after use. The tail bag I purchased fell apart to the point of not being able to use it. The shoulder guard rubs horribly on my horse. I tried calling customer service multiple times and they have been consistently short with me and act as if it's my fault the product isn't working. I also have tried multiple times to be refunded for a halter I never received (OVER 3 MONTHS AGO NOW) and have been rudely told to keep waiting and that there's nothing to be done about it. Worst site I've ever ordered from.