StaplesReviews 627

First I want to point out that we are all aware of the pandemic. I go to Staples, in Bloomfield, NJ to return several packages -to ship UPS.
I wait in the copier center, no one is there. As I look to see if someone is behind the window, the worker shows up. Another customer is now in line. The worker instead of asking me, "can i help you, she takes the other person first. Than when she comes to help me, and scans my UPS returns, she tells me to put them in the shipping container (was that a covid-19 precaution behavior?). There are many little tell tell incidents. Another time I asked a worker to enlarge a document. She said she didn't have the time. She was the only person there, it was 7:30 pm. Two other customers where making copies. No one was in the line, the store was empty. She was not doing anything. She was looking up at the ceiling. So she proceeded to show me how to use the self service which was ok. But her demeaner was rude. And she went over to one guy and helped him all day. It was like a preference. The time she took to run around to the back, she could have done this thing for me in less than a minute. Very unpleasant, unwilling to help behavior. So many little incidents over the period of time I have experienced and observed. I say to myself when I need copier service, don't go to Bloomfield Staples because they are rude. But when I go to Springfield, NJ, more professional, willing to help, pleasant demeaner, better respect given to customers. WOW! "They better not ask me for a donation".

Terrible service. I tried to talk with them about the defective product I bought from them and the first thing they asked was how long ago did I buy the product from them. Before I could answer them they interrupted me and said because if it was more then 14 days they will not give me a refund. I wasn't looking for a refund but just an exchange. After telling them this they sent me to 4 different departments until I got tired of wasting my time and finally hung up on them. Which appears to have been their goal. They kept my $$ bucks and I have a product doesn't that doesn't work. I have severed all ties with staples.

Went into the San Diego Mission Valley store on Monday, August 17 - the day after Staples published an advertising flyer that included a sale price for the computer I wanted. After tracking down an employee to help me make the purchase, and after he went looking for the requested computer, he informed me that the store only had "2 returned open box damaged items in stock." I showed him the ad flyer that had been published the preceding day and asked how it was possible that none of the advertised products were in stock and whether there was another store in San Diego with some stocked. After speaking with a manager, he informed me that the store would have some in stock the following Monday - the day after the advertised sale price expired. I asked if the sale price would be honored, and after once again speaking with the manager, he said that it would be. I continued to complain that advertised sales products should be in stock otherwise they were doing a classic bait and switch. That got results. The employee went to the back of the store and when he returned he said he had "found" the requested computer on a truck that had just unloaded - sure, it was the same turnip truck that I fell off of. Then after ringing me up, he proceeded to give me the duplicate copy, not the original, sales receipt which included the language "Duplicate copy not valid for cash refund." When I asked for the original copy, he claimed ignorance, so I had to get the manager to strike out the offending language and sign the duplicate receipt. Bad practices all around.

I was not asked to do a review but I am led to. This review is directed to Staples located in Arlington, VA on Wilson blvd. The customer service is of superior quality and it is always a pleasure to visit this store. The staff actually cares about providing great customer service. From the manage to all support staff. Thank you for your work and your great attitude! You are a model of how professional and kind customer service is provided! God bless you!

Do not give Staples your business.In late July of this year, an immuno-compromised, senior woman was assaulted in a New Jersey Staples store. It was a racially based hate crime, even if it was nominally triggered by an argument over mask wearing. The victim was grabbed and thrown to the ground, with force, by the younger assailant. The victim lay on the ground, in extreme pain from a broken leg, and NO ONE in the store stepped in to help. NO EMPLOYEES came to her aid, for the several minutes that the security camera footage ran. Everyone just stood back and watched this woman writhe in agony. After the attack, the assailant breezes through the store, with no one intervening. She even circles back to the woman she attacked. And appears to kick her. And no one stops her. So cancel Staples. They no longer exist, for me. I would not feel safe in any of their stores.

Appalling customer service. I ordered a chair, and one arrived the next day. Not the £100 chair I ordered but one for £40. I asked them to collect it and send me the correct one, and they said they would only send the chair I ordered when the one they sent had been received by their warehouse. I asked for a refund, and they said they would only do this when they took collection of the chair I received. I feel as if I'm being treated like a felon.

Your Greensboro Wendover store timing online says Monday to Friday 8:00 Am to 9:00pm
When I arrived to the store I found the time on the door 8:00 am to 8: op pm
Which is fine and understandable due to the pandemic
But the things in unacceptable is I did arrived to the door at 19:56 and the door was closed and 2 of the staff just looking at me behind the glass
Looks like they are in hurry to go home
I will never shop at this store again

I ordered masks that I need for the weekend. I ordered on Tuesday because it said one day delivery. Well that changed to two day. Well then it says it was delivered I told CS I was on my porch and there was no delivery. Well they could replace but I wouldn't reeceive it until Monday. Well that doesn't help. I asked for a refund and how disppointed I was with this. The answer was refund will be issued within 24 hours. Was there anything else she could help me with really no sorry or lets see if we can get replacement earlier. Nope no Staples for me