StaplesReviews 627

Recently I ordered business cards from staples in Merced and their cutting machine was down to make sure I got my cards their employee Matt drove to Turlock to get them cut and brought them back to Merced he went above and beyond the Call of Duty. When I went to Staples to order the business cards there employee Kim took extreme care and time with me to design the perfect card the experience was wonderful I want to say thank you to Matt and Kim for helping me have a successful business

I ordered a monitor 8 weeks ago, and no one at Staples knows what is happening with my order.
I called and chatted them numerous times, and no help whatsoever.
Now i am trying to cancel my order and they are telling me that they cannot do it. The monitor was not yet shipped, but they cannot cancel the order. UNBELIVABLE!
Total FRAUD!
I am goig to complain to consumer protection regulatory bodies in Canada about this.
I wanted to help the local Canadian business - and it is the last time i am dealing with Staples.
Please don't make my mistake and choose the right business partner next time.

I ordered about a month ago and at the time updated my address. My order came no problem. Last week I ordered and it was shipped to an old address. I contacted customer service and they agreed to pick up the order and ship me a new one at three times the price. Apparently the offer has expired and they refuse to honor the price, yet this was their mistake (proof in my last order being delivered to me). And they said it will be 10 days for a refund after it is picked up. They refused to take responsibility for their system defaulting back to an old address. And then a price increase and long wait on a refund. I wouldn't order from them again!

I will not be returning to any Staples location after the experiences that I have had this week. After ordering my product online, the money coming out of my bank, and receiving an email specifically saying that I was ready to pick up my item. Once arriving at the store, I tried to collect my order through their curb side pick-up where I was talked to quite rudely by staff and also told that I would have to wait longer for my product to be "Processed" in their system. (Although I got an email saying that it was ready) So, after waiting for over an hour to receive my item. I randomly got another email while in my car, saying that the item was not processed and the order was cancelled. So here we over 5 days later, I still have not gotten the money put back into my account and have only had negative experiences with all of their customer support and actual in person staff throughout their locations

I ordered a laptop for my son on Staples website. The delivery was late by 2 days, but that's not a big deal until i found out they delivered a USB connector in place of a laptop. Contacted the support, who wants me to return the item before they start the refund. I contested that my refund should be processed right away, as the responsibility of shipping a wrong item is their fault. Why would you delay my refund for your fault? Anyways I started the return process, only to find out that their shipping instructions won't work. I can't even print the shipping label.

THATS IT. I am disputing the transaction with my credit card company. I am not going to return a stupid $10 USB connector by paying its shipping charges (clearly more than its cost). I was feeling bad for Amazon eating their lunch, but now fully understand why they deserve it. Bad customer service.

Salesman tried twice to use debit machine for our purchases then said it wasn't working. We then used a credit card. Found later in the day that 2 debit purchases hit our checking for $110 each. After 4 calls thru various phone trees this is still not resolved. Nobody at Staple wants to take any action to refund our money. Store says 24 hours for a refund, corporate says 3-5 business days. Their mistake has cost me time and money. Will shop elsewhere next time.

After numerous phone-calls about a defective office chair, I finally got hold of their insurance people (Asurion). After sending pictures of the chair and sales receipt to them, they finally agreed to send me what I paid for it. I got it on sale for $99.99. It now sells for $189.00. This was the second chair I got from them like the first one (still in good shape). Yes, they would reimburse me but not enough to purchase a replacement. BUT, before allowing me to "cash in" their email $$, one has to read pages of agreement. I decided not to waste my time and lose the $99.99, which would only buy me half a chair anyway. DON'T BUY FURNITURE FROM STAPLES! YOU'LL BE SORRY!
GO ELSEWHERE!

I purchased a shredder from the Staples on Ocotillo in Queen Creek, AZ. I also purchased the store warranty. I was told if there was a problem I could return it to the store. After using it off and on for a couple weeks, it jammed and I could not clear it. I was not aware what I purchased was a short time warranty. My husband recently passed away and I was busy with arrangements, did not realize the shredder return needed to be a priority. Today, 6weeks after purchase, I was informed I would need to deal with Asurion to get my money back. I will contact them, but will not deal with Staples again.
I also had a package I needed to return via UPS. This Staples had a UPS outlet. I had all the prepaid labels, but needed the package taped. The person at the desk treated me like she was doing me a favor by taping and receiving my package. I cannot say enough about how poorly I was treated at this store. If this is an example of the Staples service, I will not use them again.

I purchased an office chair at Staples a few months ago and sales associate sold me on the protection plan. The chair has ripped and worn and I put through the claim. It took over a month to get the claim. Had to send in my proof 3 x's before they approved claim. I received an egift card for the claim. Went to Stapes and had terrible customer service trying to get the chair. Once I got the chair and went to purchase it with the ecard it did not work. Called asurion the protection plan and they can only say they know of the issue and have technical difficulties with egift cards so I could not use it.
I went home and called corporate customer service at Staples spoke with Angela. She was unaware of the issue and was going to check on it an get back to be. Angela never called me back. I called back next day and nobody knows of an Angela. I had the worse experience with this protection plan. I recommend NOT to purchase a plan from Staples. They are all big on selling their plans but afterwards hey don't care about helping you.

Like most reviewers that have horrible experiences, I truly wish I could give negative stars. My husband got a little extra money in his paycheck so we decided to get a printer that we've been waiting to get. We saw it in store (I wish I had just gone in to get it instead of online) and I ordered it online to be picked up in store. The only reason (and last time I do this) was because my husband was still at work and I wanted to make sure they had it ready for us when we got there. I figured I'll pay for it now, and just go in and pick it up and we're good. Staples.com charged my card, but cancelled my order-couldn't verify billing address. We just moved and our address is not the same as our billing as the bank is connected to our old address. Since we were going to pick it up, I wasn't aware this was an issue. I did not receive any type of email or call (they have all that info from the order) that my order was cancelled. The only reason I found out is when I didn't get a confirmation email from the store that the printer was ready, I called. The store had no record of my order so I called the 800 number. That's when I found out they cancelled it. I'm still waiting to get my money back from them.