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How would you rate Staples?
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Illinois
10 reviews
6 helpful votes
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Sales
June 23, 2015

They had a sale not too long ago and it was great i got some stuff i needed like external hdds almost half price

Date of experience: June 23, 2015
New York
100 reviews
130 helpful votes
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If it's not on the peg board or shelf, it's usually in the stock room. Sales associates are always at hand to help.

Date of experience: February 9, 2015
Washington
2 reviews
10 helpful votes
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Thanks for Staples
September 10, 2015

Whenever i need to purchase new computer I always visited this site and got the best of the rest in very affordable price!

Date of experience: September 9, 2015
Oregon
15 reviews
0 helpful votes
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Supplies
May 1, 2016

I love shopping at Staples to buy office supplies, make copies, or purchase computer software for your computer. I believe in their products.

Date of experience: April 30, 2016
Georgia
34 reviews
20 helpful votes
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Fast and efficient
June 26, 2015

This is one place I go often and I love just looking around as well as getting things copied they are efficient and very fast at helping

Date of experience: June 25, 2015
Nebraska
8 reviews
7 helpful votes
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Great Rewards
March 9, 2015

The rewards from Staples are great for our business. They have a print center that goes the extra mile to help us with things in our business.

Date of experience: March 9, 2015
Portugal
10 reviews
17 helpful votes
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Staples portugal
March 7, 2016

They do your fotocopying and picturprinting there and then, without delay!
Have bought a printer wich had problems and they exchanged it without any quivelling!

Date of experience: March 7, 2016
India
2 reviews
2 helpful votes
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I ordered computer monitor for personal use and while they arrived quickly. They provided by good customer service and timely delivered product.

Date of experience: April 23, 2018
New York
7 reviews
1 helpful vote
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Buy all my home and office technology here. I like the service much better than Best Buy. The staff are more personal.

Date of experience: January 27, 2015
Canada
3 reviews
1 helpful vote
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They have very Good service for customer. You can always find what you need there. But the price is always too high.

Date of experience: July 25, 2018
Oregon
1 review
2 helpful votes
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Great laptops
January 30, 2017

Received great service from customer support. My manger was doug maccalalm, he was very friendly!
Thank you!

Date of experience: January 30, 2017
Canada
16 reviews
3 helpful votes
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I get most of my office supplies online now. But when I need something right now, Staples has me covered. Never bought staples from there, though.

Date of experience: January 13, 2016
Australia
1 review
0 helpful votes
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Bad customer service, cancel order for no reason, cheap deal not honoured as advertised. Purchase Limit of 10 per item allowed online

Date of experience: March 31, 2022
New Jersey
24 reviews
24 helpful votes
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Excellent store!
April 28, 2016

I have an HP Color Laser Printer & refurbished ACER Chromebook 11 model CB3-111, and both work GREAT and am pleased with the prices they charged me. They've won over me as a customer!

Date of experience: April 28, 2016
California
2 reviews
3 helpful votes
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Nice people good stuff
February 9, 2017

I can always find good deals on chairs and other stuff and every time I go there they have the goods

Date of experience: February 9, 2017
Montana
10 reviews
10 helpful votes
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Great selection of quality goods and awesome sale prices. Shop wisely and you can save a lot of money. They also have great customer satisfaction.

Date of experience: February 2, 2015
Michigan
1 review
1 helpful vote
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Staples. Sucks
November 29, 2017

I placed an order for various electronics as part of their 'Cyber Monday' special. After successfully completing the transaction, I was sent confirmation emails for the orders. 12-hours later, when all the Cyber Monday deals were expired, Staples sent me an email stating that the items I ordered are out of stock and that the transactions had been cancelled. I called customer service and suggested they honor the price they "confirmed" me for 12-hours earlier when the item comes back into stock, and I was told that's not possible and that the transaction was voided and I would have to accept an updated price when the items came back into stock. I ended up buying the items for about 20% more from alternate websites, since Cyber Monday had culminated by the time Staples got back to me. I emailed Staples customer service explaining that my trusting their website over lesser known ones had resulted in a loss of a certain dollar figure, and I asked them if this level of service was acceptable to the company, and I received a very cursory response "I'm sorry for your inconvenience. Thanks for choosing staples. Have a nice day". Basically, Staples is waste of time, keystrokes, and consideration. They're as devoid of utility and purpose as a roll of butterscotch scented toilet paper in a care facility for anosmiacs - on second thought, even less so. They have no self respect, respect for their customers, or sense of purpose. They are a smoldering pile of crap in a cardboard pizza box, left at your unsuspecting front door. They are not to be engaged, unless you're using their website to obtain a price match from a more reputable website like Best Buy.

Date of experience: November 29, 2017
Arizona
5 reviews
16 helpful votes
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Easy to find items
January 27, 2017

Will always go back to this place. Items can be easily found and sales clerks were always available to help

Date of experience: January 26, 2017
GB
5 reviews
2 helpful votes
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Over priced
December 31, 2015

They have good quality product but find they are very pricey. If i needed something quick i would use them.

Date of experience: December 31, 2015
Arizona
9 reviews
9 helpful votes
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It seems that the prices at Staples are not as good as other office supply stores. The staff is helpful.

Date of experience: July 14, 2015

Overview

Staples has a rating of 2.6 stars from 626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Staples most frequently mention customer service, next day and credit card. Staples ranks 6th among Office Supplies sites.

service
106
value
93
shipping
62
returns
60
quality
78
+36