Staples

Your Greensboro Wendover store timing online says Monday to Friday 8:00 Am to 9:00pm
When I arrived to the store I found the time on the door 8:00 am to 8: op pm
Which is fine and understandable due to the pandemic
But the things in unacceptable is I did arrived to the door at 19:56 and the door was closed and 2 of the staff just looking at me behind the glass
Looks like they are in hurry to go home
I will never shop at this store again

I purchased an office chair at Staples a few months ago and sales associate sold me on the protection plan. The chair has ripped and worn and I put through the claim. It took over a month to get the claim. Had to send in my proof 3 x's before they approved claim. I received an egift card for the claim. Went to Stapes and had terrible customer service trying to get the chair. Once I got the chair and went to purchase it with the ecard it did not work. Called asurion the protection plan and they can only say they know of the issue and have technical difficulties with egift cards so I could not use it.
I went home and called corporate customer service at Staples spoke with Angela. She was unaware of the issue and was going to check on it an get back to be. Angela never called me back. I called back next day and nobody knows of an Angela. I had the worse experience with this protection plan. I recommend NOT to purchase a plan from Staples. They are all big on selling their plans but afterwards hey don't care about helping you.

I needed a large ski map given out by the Resort to be copied and reduced in size. The results were perfect.

I needed printer ink. I had a new printer so used the "find your ink" option online. I ordered the ink, but it wasn't for my printer. I took it to a store for the return and they ordered the correct ink. A week later I needed different colors, since I knew the kind of ink I needed I ordered the three needed colors. The ink was suppose to arrive in 3 days. Three days later 2 of the 3 cartridges showed up, it was a Friday night. Sat morning I called to find out why I hadn't received my entire order, they didn't know but said it would be delivered before 5 on Sat. And to call back if I didn't receive it. No ink. I call. I was then told they don't deliver on Sat as the ink was coming UPS. Still no understanding of why the ink was not all in one package. The frustrating part is there was no email letting me know my order was in two shipments and was not going to arrive as stated when I first placed the order. Staples customer service is outsourced so it was hard to tell if this was a lack of knowledge or a language barrier because my situation was outside the box. I complained to the person and asked if he could pass on what happened so improvements could be made. I think the situation being outside the box resulted in no understanding or action being taken. I have to say I won't be ordering from Staples.com again. What a nightmare, and I still don't have all my ink! Their customer service is subpar.

I stood there for about five minutes staring at the clerk in the Print Section of Staples in Cape Coral Florida. He finally lifted his head from his computer screen and asked, "Can I help you?". I told him I needed to order checks for my company. He nonchalantly went over to another computer screen and "booted" the appropriate software program. He said, "It might take a while to load"... without any choice, I waited patiently. Another customer arrived and the clerk went right to him. After about fifteen minutes, I noticed the program had booted. I also noticed that it appeared as though, after a long wait, the program disappeared! L will never do business with that particular store again while this young man is working there! I was absolutely amazed at how this customer was treated... by the way, I have had a Staples business credit card since 1988... the very first year that Staples came on the scene! TERRIBLE EXPERIENCE... YOU HAD BETTER BE READY TO LIVE THERE AWHILE IF YOU PLAN TO HAVE COPIES MADE OR OTHER SPECIAL ORDER ITEMS! THIS STORE IN CAPE CORAL IS THE UNCARING
STAPLES STORE I HAVE EVER EXPERIENCED!

I had purchased a Canon printer with warranty (SquareTrade protection plan) and ran into a problem with the printer during the coverage period. I attempted to file a claim through SquareTrade, following the procedure and meeting all the criteria. SquareTrade would not honor the claim, so I went in person to Staples in Keene, NH, where I purchased the printer and protection plan.
Supervisor Jay LaFord listened to my concern, looked at my receipt and protection plan, and called SquareTrade. He was put on hold for quite a while and when he finally got through, calmly and professionally explained why I was entitled to the claim. He succeeded and SquareTrade reimbursed me the amount for which I was covered.
It had been very stressful working with SquareTrade and I was annoyed that Staples would sell a protection plan that was not honored. Jay resolved the matter promptly and satisfactorily, and he was nice to work with.
My suggestion to anyone who has trouble getting a third-party plan honored is to go to the place where the item was purchased. In this case, Staples in Keene, NH did exactly what a consumer would hope they would do.

So is am currently attending school for photography online. I had to order 3 specific types of paper for an assignment. The instructor told us to place orders 1 week prior to Assignment due date. When I placed my order for the 3 types of paper it said I would have then by the 4th. Okay great it was on-time for my assignment so I thought. On the 4th I received 2 packages each only contained 1 type of paper. And one was the wrong type of paper. I called customer service and I was told they would resend the paper that I didn't get and the one that was wrong. Okay so I expected my 2 other papers the next day as that is what I was told by customer service. Instead I didn't receive any more packages. When I call customer service I was repeatedly told it was out for delivery. When it was after time it was to be delivered. The. I was told the order had been canceled. I then asked if I was going to be refunded. I was told yes. Then I asked for confirmation to be sent to my email and they agreed. I still have not received and email and it has been 2 days. I have called and told them either send me the papers or give me my refund. I still have not received a confirmation of my refund or a package. I will never purchase online with staples agian! I
But I have only had great experiences with purchasing in store. (they do not carry the items I needed in-store though)

I needed some office supplies. I usually order from Amazon, but, for the first time in quite a while, I decided to give Staples a try again. BIG MISTAKE. Firstly, then sent the wrong item (ordered 11x17 paper, received 8.5x11). Secondly, the items were improperly packaged and the paper (the WRONG paper) arrived damaged. Thirdly, because of the second issue, the printer ink I ordered arrived frozen (middle of winter, temps near zero). I online chatted with their Customer Service rep Jose and he was unhelpful, didn't listen and seemed most interested in getting me off of the chat. I told him the issues, asked that the ink NOT be reshipped because it would just arrive frozen again, and asked him to verify that the correct size of paper was available. No verification, later received a notice that the ink had been shipped but not the paper. CALLED their Customer Service, received the same run around. TL: DR incorrect products shipped poorly, HORRIBLE Customer Service Reps. And if THEY make a mistake, YOU are required to fix it. They take NO responsibility. Don't make the same mistake - shop elsewhere.