StaplesReviews 627

I went into local store to purchase a common item. The item was out of stock. The sales associate indicated I could order the item on line and it would arrive the next day by 5pm. I placed the order and paid for the item at the store. I was promised my item would arrive by 5pm. At 4 pm, I had not received my order or heard from Staples. I called the number on my receipt and was assured it would be delivered by 5pm. I called again at 5:15pm and spoke with supervisor who had no clue as to where the item was or when it would be delivered. Next time if the item is not on the shelf, I will leave and not trust the Staples on line order service for timely deliver. It is now 5:42 and still no order or notice of when it will arrive.

The shopping site is fine you can find most of what you need works fine like office depot. But, the problem is after you have purchased going on credit site; it is financed through Citi but for some reason you cannot log on from their site.It doesn't revert back to main Staples account. So I always have to go back to Staples email and link from there; Once you log out it reverts back to Citi and you can't log back in; won't recognize your info. So you can't save bookmark. It's irritating. I log on thru Mac.

SECOND UPDATE: 60 days and never received. Called the rebate department and the person I unfortunately got refused to assist in any manner. I ended up calling The Office of the President of Staples. Spoke with Martha. Not sure how Martha got her job but WOW! I don't think anyone could be any more incompetent. After providing her with the tracking number, the rebate number, our order number and confirmation number, as well as, the dates and confirmations of the rebate from Staples, she said "that rebate is not a valid" I hung up and called back and got a hold of someone with at least a few brain cells. That said, it will be another week or so for anyone to get back to me. I wrote a formal complaint to the Federal Trade Commission. No doubt it will take a year to be looked into but if people do not stand up to fraud and bad business then it will simply continue.

UPDATE TO REVIEW: More time has passed and tried calling Staples again. Took over 1 hour and 3 transfers only to be told its not 15 days for mailing, its an entire month! That month will be up next week... Stay tuned...
ORIGINAL REVIEW: Made the mistake of purchasing a case of copy paper that was advertised to be $10 after getting a rebate back. Its been a month and nothing other than an email stating the rebate has been processed. Called the executive offices of Staples because there was no one to speak with in customer service who had a brain. The woman at the executive offices said it takes 3 weeks from the date of the notice, to receiving the rebate in the mail. I asked where it is was coming from (expecting somewhere out of the US due to the lengthy mailing time quoted). She responded, "a place called Lewisville". I'm in Texas. I asked her if she was referring to Lewisville, Texas? She said yes. I let her know that from where I'm located, one could drive to Lewisville in a matter of 20 minutes and asked how it would be possible it would take 3 weeks. Her response; it takes 3 weeks no matter where you are, even if you are across the country. Bizarre but I waited the 3 weeks. Nothing. There's a reason why this company's current net income is a negative $440 million. Lesson learned. If you see some "deal" where Staples is promising you a rebate, steer clear like its the plague.

Staples is nearby. Used to have an Office Depot nearby but they moved. OD was better than Staples for prices, but each carry the same products. Staples is higher priced but usually well stocked. Look for sales prices. Don't look for help. Not much knowledge parked in the store help. We buy at our Staples, but only when necessary. Otherwise we make the drive to the locally owned stationery store. BTW, ouir Staples plays awful music really loud and that does taint our opinion of them.