Overview
Stackry has a rating of 4.4 stars from 20,673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
خدمة العملاء بطيئة وغير احترافية
اسعار الشحن مرتفعة بشكل جنوني تجربة سيئة
ممتاز جدا وسريعين بس مو مره
والاسعار مره كوييسسة وبسسسسسسسسس
فعلا شركه رائعه ومتعاونون بشكل كبير وخدمه عملاء رائعين فعلا
اشكركم
دافع على شحنه وهيا اساسا غلط من عندكم وتأخير ولخبطه في الخزنه
You charged me for making a single parcel smaller, to charge me exact same £20 lowest for shipping, with the £3.90 fee on top and presumably less protection in a smaller box. Puk kyu!
Good Greeting
I hope this woards find you well.
The shipping cost is a little high compared to others.
Thank you
Hi Khalid. Thank you for your business and feedback. We truly value your comments. Compared to the rest of the industry, our pricing is very competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your package for 45 days. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Received everything as requested. All packages were consolidated an d shipped with my preferred courier.
Hello Lucrecia. Thank you for the nice feedback. That is great to hear. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Expensive shipping and being charged for a long storage fee when the consolidation took 6 days to complete.
Hi Anson. Thank you for your feedback. Sorry you ran into an issue using our service. The storage fees begin to accrue on day 46 until the packages are shipped from our warehouse, but you are right there should be a way to halt those fees when there are longer than normal wait times. We appreciate the suggestion and will look into it. If this happens in the future, please contact client support and someone from the team will issue a refund. We have issued a refund. The shipping rates are based on the size and weight of the package. If the items are bulky, but light you will be billed on the size of the box. Upon review of your most recent shipment, I see you were billed on the size. The team can remove retailer packaging, such as shoe boxes to reduce the overall size of the box to save you more on the shipping costs. We hope you use our services again. If you have any additional questions or concerns, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry!
I decided to use stackery because the place I was ordering from seems expensive to ship here (New Zealand) it's ended up costing me more in shipping using stackery then it would have to get it shipped directly from the store
Hi Caitlin. Thank you for your feedback. Sorry you were not happy with the cost of your shipment. If the retailer ships to your country and you do not plan on consolidating with other orders, it may be less expensive to ship through the retailer. We are the perfect fit if you want to shop from multiple retailers and store your items at our warehouse until you are ready to consolidate and ship. That is where our customers find the most value in our service. If you have any additional questions or concerns, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry!
Very easy to use, updates all the time, pictures are great. Can't fault at all!
Fantastic service, great updates, awesome communication. Very user friendly
Would've been easier if i can pay once the package arrives
Thank you Mazin for being our customer and taking the time to leave us a review. As long the shipment does not need to be repacked for Hazmat requirements, you can pay to ship the package as soon as it arrives. If you have any questions, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. ❤️
As an expat USA living in another country, one tends to miss things you cannot find outside the USA. So I treat myself every now and then have Stackry ship it to me.
I have used them quite a few times and always found their service to be good and swift.
Thank you B M for being our customer and taking the time to leave us a review. We really appreciate your feedback! ❤️
You are a good company, but the price is too much expensive always
A unique and useful service very impressed with the ease of use and very reasonable pricing.
Take forever for you guys to consolidate. 3 - 4 days is way too long.
Hi Robert, Thank you for your long-term business. We appreciate your feedback. Sorry for the delay with your recent consolidation. Stackry's busy season has begun. We understand that timely delivery is crucial and apologize for any inconvenience. Our team is working hard to minimize delays and ensure prompt service. We are working longer hours and actively addressing this issue by hiring additional seasonal staff to manage the increased workload. We hope to build your trust back by providing great service like you are accustomed to. If you wish to discuss further, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. ❤️Thank you and have a great day.
Consolidated package shipping cost was 35% higher than shipping both separately. Bit of a scam and no way to undo consolidation.
Hi Alex, Thank you for your review. Sorry you ran into an issue using our service. I looked into your account history and you are correct, it cost more to ship the consolidated package then ship the two packages separately. That is very unusual if you do not request extra protection. I see you paid to ship it already, so it is too late for us to check the packing to make sure it was packed as efficiently as possible. Customer service can check on the packing for you and undo the consolidation if it is not already shipped. I have issued you a courtesy refund, but if you ever have any questions in the future please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. ❤️
My orders take long time to ship and very expensive too bad service many time have problem
Hi Jassim. Thank you for your long-term business. We appreciate your feedback. We are sorry to hear you are not happy with our prices and services. I looked into your account history and do not see any problems reported other than your dissatisfaction with the delays. Stackry's peak season has started. We understand that timely delivery is crucial and apologize for any inconvenience. Our team is working hard to minimize delays and ensure prompt service. We are working longer hours and actively addressing this issue by hiring additional seasonal staff to manage the increased workload. We hope to build your trust back by providing great service like you are accustomed to. If you wish to discuss further, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry.
The Best Freight Forwarder Company I ever know or came across. Shipping from USA to Ghana is always the best for. Professionalism in all the department for shipment, I recommend Stackry to everyone, try them and thank me later. 5**** star COMPANY
Exceptional super powerful professional customer service and good service everytime.
You claim that you save a lot of money for customers by consolidating packages but this is not true, well not in my case.
I had three parcels to be consolidated which you consolidated into one big parcel - this caused the box to be over max dimensions and so the cost hiked to $400. I did call you to split the big box into three smaller boxes with the following costs £116+116+30 (I used your own calculator on your website). Which in total would cost me around $262 total, saving me around $140 from what you quoted me. Instead, you just split the big box into two identical boxes each cost me $200 which is exactly as the first option - one big box costing $400.
I shopped in USA and purchased shoes on sale but with your huge delivery costs, which btw is added to the calculations for tax and duty when delived in the UK, so you have increased my costs by huge amount. The 12 pairs of shoes I purchased in US in total cost less than $400 postage so you are not saving me money!
Second point - my only option was to use FedEx - go on Trustpilot website to check their rating! Its ONE star OUT OF FIVE stars, ONE! From over 6000 reviews. Most of the reviews are that the company lost peoples' parcels. So on top of this huge postage of $400 you shipping via company that has 9 out of 10 parcels loses or damages or "dont know where the package is".
I might use your services one or two times, to buy some gym clothing (very small package and very light) to give your services a second chance.
I will leave more details review on Trustpilot with some pictures and calculations.
You claim that you save a lot of money for customers by consolidating packages but this is not true.
I had three parcels to be consolidated which you consolidated into one big parcel - this caused the box to be over max dimensions and so the cost hiked up to $400. I did call you to split the big box into three smaller boxes with the following costs £116+116+30 (I used your own calculator on your website). Which in total would cost me around $260 total saving me around $140. Instead, you split the big box into two identical boxes each cost me $200 each which is exactly as the first option - one big box costing $400.
I shopped in USA and purchased shoes on sale but with your huge delivery costs, which btw is added to the calculations for tax and duty when delived in the UK, so you have increased my costs by huge amount. The 12 pairs of shoes I purchased in US in total cost less than $400 postage so you are not saving any money!
Second point - my only option was to use FedEx - go on Trustpilot website to check their rating! Its ONE * OUT OF FIVE *, ONE * from over 6000 reviews. Most of the reviews are that the company lost peoples' parcels. So on top of this huge postage of 400 you shipping via company that has 9 out of 10 parcels loses or damages or "dont know where the package is".
I might use you one more time, to buy some gym clothing (very small package and very light) and see if you are going to charge me another $400 for shipping (or similar excesive amount). If so, you are crooks just like the rest of the shipping companies out there.
I will leave more details review on Trustpilot with some pictures and calculations.
There has been a significant delay in the processing, coupled with poor customer service and lack of communication regarding the cause of the delay. Additionally, the compensation offered for the delay is inadequate and does not justify the extended waiting period.
Hi Basil. Thank you for your feedback. We are very sorry for the delay with your recent consolidation. We understand your disappointment. Circumstances beyond our control led to the recent delays, but the workhouse team is working diligently to complete the orders as soon as possible. I see you spoke to client support and they explained the reason for the delays and applied a discount for your shipment. I am sorry you are still unsatisfied with the response. If you would like to discuss it further, please email us at support@stackry.com attention to "Veronica". Thank you and have a great day.
- Visit Website
- Nashua, NH, United States
- Edit business info
Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
- Shop any retailer in the U.S.!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel. Thank you for the feedback I apologize we were not able to make the package smaller to save you on shipping. This occurs in some cases, where the original shipping box is the best fit or the new box required the same dimensional weight. What we should have done is sent you an email that the package was not able to be repacked and refunded the repack fee. I have gone ahead and issued that refund to you. I will make sure your feedback is passed along to the appropriate department manager. Please feel free to email us at support@stackry.com for any additional questions. Have a nice day ahead.