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StaceesReviews 2,183

4.5

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.


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Stacees Reviews Summary

The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
259
value
260
shipping
256
quality
255
This company responds to reviews on average within 1 day

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22,102 reviews

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GB
1 review
0 helpful votes
Follow Morgan C.
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Over the moon
October 25, 2023

I have to say I was absolutely delighted with the dress and the service. I had hesitated to order from the site after reading the reviews but the dresses were all so lovely I decided to risk it.

My order was a custom order and it fit perfectly. It came much quicker than expected and I was kept informed every step of the way.
The dress was for me to wear as mother of the bride at my daughter's wedding in Greece and I got so many lovely compliments everyone thought it was fabulous.

I will definitely be ordering from you again and have told everyone I know to shop there too for their special occasions.

Date of experience: October 25, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Morgan,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Stunning dress, perfect service
October 25, 2023

We ordered my daughters prom dress from Stacees after reading through the positive reviews online. The dress exceeded all of our expectations and my daughter was over the moon.

Date of experience: October 25, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Sally,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

GB
1 review
1 helpful vote
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Not an understanding company
November 17, 2023

I have purchased four bridesmaids dresses from Stacees for my wedding in November. Unfortunately, with us being a military family, 7 of our guests, including one of my bridesmaids are no longer able to attend. I emailed Stacees asking i could be refunded for the dress (it was within the statutory 28 days) but they said they were unable as the dress was not faulty. Thank you for being so understanding

Date of experience: October 25, 2023
GB
1 review
0 helpful votes
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Beautiful Prom Dress!
October 25, 2023

I was very hesitant to order my daughter's prom dress from here but couldn't pay the ridiculous prices in UK shops and my friend had a great experience so I went ahead. I was very glad I did! The dress was just as beautiful as the pics online and it fit my daughter like a glove (per measurements given.) The company emailed with updates along the way and we received the dress a week or so earlier than expected (but we did order April time so we knew she'd have her dress in plenty of time). I'd definitely recommend this site.

Date of experience: October 25, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Joanne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Prom dress
October 25, 2023

Great experience buying from yourselves. Really easy to order with detailed measurements. Kept updated all the way from sending our order, to my daughters dress arriving. Took the stress out of shopping!

Date of experience: October 25, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Jenni,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Beautiful dress
October 25, 2023

Was apprehensive about ordering online. I needn't have worried at all!
The service and quality of the dress was equal if not better than the overpriced dress shops.
I can't say enough about this dress it was perfect!
True to size and exactly as the online picture!
Beautiful colour, lovely beadwork, good communication from ordering to receipt or dress.
My granddaughter looked beautiful and she was thrilled x

Date of experience: October 25, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Sue,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
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A beautiful dress as a reasonable price, my daughter felt and looked like a princess at prom:-)

Date of experience: October 25, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Tracy,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Great
October 25, 2023

I was nervous about purchasing a prom dress online without seeing it, but was pleasantly surprised. Great quality lined dress and it was perfect for my daughter.

Date of experience: October 25, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Anna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Excellent customer service
October 24, 2023

Dress is lovely and the service was fab. Bought a made to measure dress for my daughter, quality was very good and the team helped to get it delivered on time.

Date of experience: October 24, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Katie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Colorado
1 review
0 helpful votes
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Absolutely Amazing All Around
October 24, 2023

Let me start off with saying this site had the MOST accommodating and amazing customer service! I was floored. Long story short, my original wedding dress (from another shop/store I forgot to specify, so I edited this in; I don't want them thinking they messed something up cause they absolutely did NOT) arrived an absolute disaster only a MONTH before my wedding (Friday the 13th, October, 2023). It came in a completely wrong color, wrong fabric, botched basically in a couple more ways, and I was scrambling to find a new dress. A couple people in a bridal Facebook group recommended here. So after messaging with their online chat a couple times, moving around my budget a little, and figuring out measurements, I ordered! I went a size up in case, since tulle can be restricting, and ended up having to pin my straps in the back and my waistline. I paid extra for rush ship and rush tailoring, and they held to it; even got it done EARLY! My dress arrived in like 7-8 days instead of 10-12! Great quality, amazing attention to detail (even with all my additional wanted requests like a button back with zipper under instead of corset and different hollow to hem height), and was lightweight. If I ever need a formal dress or hear someone else does, I will recommend here! Bravo!

Date of experience: October 24, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Ivy,

Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.

Thank you again for choosing Stacees.

Best wishes,
Stacees Customer Service Center

Kansas
1 review
1 helpful vote
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Stacee's will not abide by their stated return policy (full refund if initiated in 14 days) but rather has continued to string me along for 14 days now with suggestions that I try to resell the dress and they will give me $15 (for a $100 dress) if I don't return it. Customer service is chatbots and unhelpful people that don't answer my questions via the email helpdesk but rather come back each time with some horrible compromise instead of a full return. I would highly discourage anyone from using the website if there is some chance of you not liking the item for whatever reason.

Date of experience: October 24, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Craig,

Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.

Taking care of our customers remains at the upmost important to us and we promise to use your feedback to improve our services going forward.

Best Regards,
Stacees Support

Arizona
1 review
0 helpful votes
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Dress to remember!
October 24, 2023

Ordered my daughter Homecoming dress so pleased with our experience with company. Dress was on point! Would definitely Stacces. Thank you for making my daughter senior year HOCO dress one to remember.

Date of experience: October 24, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Janay,

Glad to know you are satisfied with our dress and service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Texas
1 review
0 helpful votes
Follow Kat G.
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I loved this dress for my Valentine's photo shoot. It was such a pretty pale pink color, though they had other pinks to choose from. I was especially happy about the quality of the material and how it photographed so well! We go to Stacees for all our dress needs.

Date of experience: October 23, 2023
GB
1 review
0 helpful votes
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Granddaughters prom dress
October 22, 2023

I was so pleased, as my granddaughter was, with her prom dress purchased from you. Would definitely recommend for any occasion. Brilliant result!

Date of experience: October 22, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Ruth,

Thanks for your 5*star review!

It's our pleasure to hear that you are satisfied with our dress and service.

Thanks for your like, hope you can have a nice day!

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Prom 2023
October 23, 2023

I did give 5 stars before I think you have a glitch in your system
Everything was perfect for my daughters prom.

Date of experience: October 22, 2023
GB
1 review
0 helpful votes
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Gorgeous
October 22, 2023

Stunning dress, fabulous price and pockets too! Arrived quickly and didn't require any alterations!

Date of experience: October 22, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Evonne,

Glad to know you are satisfied with our dress and service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Fantastic
October 22, 2023

Excellent service, fast delivery will definitely use again

Date of experience: October 22, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Jo,

Thanks for your 5*star review!

It's our pleasure to hear that you are satisfied with our dress and service.

Thanks for your like, hope you can have a nice day!

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
Follow Kay M.
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Beautiful dresses
October 22, 2023

Brought two dresses for my twin daughters for prom. One made to fit which fit perfectly and the other one was true to size. They were absolutely stunning. Thank you

Date of experience: October 22, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Kay,

Thanks for your 5*star review!

It's our pleasure to hear that you are satisfied with our dress and service.

Thanks for your like, hope you can have a nice day!

Best regards,
Stacees Customer Service Center

Illinois
1 review
2 helpful votes
Follow Sue H.
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Worst customer experience I ever received. I spoke to Cassie before purchasing a dress to ensure I could return the dress; she stated no problem. They are refusing to return the unworn dress. This is completely unacceptable as I am within the return period. DO NOT PURCHASE FROM THIS COMPANY. GO SOMEWHERE ELSE!

Date of experience: October 19, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Sue,

We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!

Best Regards,
Stacees Support

Georgia
1 review
0 helpful votes
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Pageant Win
October 19, 2023

This was a great experience. My daughter loved her dress and looked beautiful. My only suggestion is to definitely get the measurements. We didn't due to rushing and the gown wasn't as long as I would have liked, but that was definitely our fault. Just stressing the importance of it.

Date of experience: October 19, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Drea W,

Thank you for your review.

Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Thank you again for your support! If you need any further assistance, please contact us.

Best regards,
Stacees Customer Service Center