Overview
Stacees has a rating of 4.4 stars from 1,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Someone initially contacted us to confirm the size of the dress.
I've ordered a few of my bridesmaid dresses and also my wedding dress. All came in a timely manner and I'm happy with my purchases
We ordered a custom size dress for my daughter for Hoco. It was perfectly sized. Arrived within a few weeks as well! Quality was great. Will definitely use this company again!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
This dress is absolutely gorgeous, would 100% recommend this company. The communication between the customer is fantastic
Dear Danielle,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress arrived well packaged. The dress is made well and is made from good quality fabric. Fits well and really happy with purchase.
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!
The dress was perfect. The material and bracing are great quality and the fit was perfect.
Dear Scarlett,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I am returning a previous dress that did not work for me, hoping these two are available!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Says ships in 48 hours, but actually shipping takes longer than expected
Dear Sara,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Excellent service I would recommend to all My friends. Great options
Dear Cynthia,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
No problems. Loved the dress. Give yourself a few weeks with shipping.
So far so good. We hope the dress fits and is what we expect from the pictures. Thank you!
I am very excited to wear the beautiful wedding gown custom made!
Dear Susan,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Great selection of dresses to choose from for the occasion.
Good fit, true to size, heavy satin material, delivery quicker that anticipated, colour as expected
Dear Di,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I was charged another $40 to get a replacement dress. I like the dress ordered, but it did not fit when it arrived
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Beautiful dress which arrived much quicker than expected. Communication with Stacees was excellent and they were very helpful.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The return process was a little complicated and am still waiting to be able to return my previous order.
Dear Shayla,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I had prom last year. I ordered it a few weeks before prom and came just in time. The dress fit beautifully and I got plenty of compliments.
Dear Nadia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Absolutely love the dress, great quality, unbelievable price AND comes altered to the size you provide!
Dear Kristy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I had ordered same dress in custom but it was too short. I added length but still too short. I am ordering same dress in regular hopefully we will hear from them.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Have ordered 2 dresses. Both beautiful and well made. Did custom sizeing on one. Fit well and looked very nice.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Garments fit poorly and the seller will not accept a return despite their policy. I have exchanged many emails and they keep asking me to keep the items. They do not work.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Checkout was hard and shipping cost was insane.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bobbielyn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center