Overview
Stacees has a rating of 4.4 stars from 1,511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Shipping is very expensive. Return policy is too short. Need more time to return if dress doesn't fit.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Large selection of formal attire from prom to wedding. I like that the dresses are available in an array of colors.
Dear Patricia,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
My daughter is definitely on the short side. We LOVE the customization option so we save time going to the dress tailors!
Dear Vanessa,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I got this dress for a black tie wedding and it was fantastic. I opted for the custom sizing and it was perfect and came in the amount of time they said (maybe even quicker I think). The fabric was amazing quality and the color was beautiful. I have a bit of a belly and it completely hid it and I got nothing but compliments all night. Also the pockets were a fabulous bonus!
Dear Cristina,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I purchased a dress for a formal event. The dress was beautiful, but the stitching was loose in certain areas and needed to be patched before I could wear it. DO NOT FRET because that is an easy fix. The dress was beautiful, and I will be ordering again.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress was perfect. The quality was amazing, wasn't wrinkled or anything taking out of the package. No snags or strings, fit my daughter perfect!
Dear Candace,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I have had a few dresses including my wedding dress and all have been perfect, beautiful and admired by many.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I was definitely skeptical about ordering my daughter's sweet 16 dress online but the dress did not disappoint. We love it as well as my dress.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Great selection of dresses. The process was smooth and easy. Got my dress when it said it would arrive. The dress was so adorable.
Thank you so much for sharing your positive experience! We’re thrilled to hear you felt confident and cared for. If there’s ever anything we can do to make future efforts even better, we’d love to hear your thoughts.
At first, I was hesitant to order a dress online, but my dress fitted perfectly and looked exactly like the photo online. It was a 10/10 experience.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
It was the best! Many lovely gowns to choose from, however I found the most stunning dress for me! Love love love!
I like it and the option to get shipping insurance. Customer service team was amazing and accommodating. Loved the accurate shipping information.
I addended a Gala and couldn't fit into my beaded gown, anymore. I wanted to treat myself to something beautiful and Stacees fit the bill. I recommend getting the dress tailored to your measurements unless you know you can wear standard sizes. My choice was to not tailor and had to use a belt. It was beautiful anyway. I have another Gala in November and will ABSOLUTELY use Stacees. THANK YOU FOR MY BEAUTIFUL DRESS.
Dear J E,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I did have to get it altered slightly but I expected that as I am not the best measurer! But the dress is beautiful and the perfect color. Customer service was wonderful. Shipping was fast!
Dear Alicia,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The experience of getting a dress for my daughter's Junior Prom was great. Customer Service was extremely helpful in answering my initial questions, the process was seamless and the dress was perfect. She was thrilled!
Dear Scott,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
After ordering the dress I instantly received an email, asking for exact measurements to be tailored. It was very helpful and the dress came out perfect.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The quick delivery made this so stress free and there was so much variety i had a hard time picking
Dear Renata,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The best experience with custom orders I've ever had. Friendly customer service, fast delivery, exceptional quality.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I paid for a dress and never recieved it and when I reached out they said I had to pay more to get the dress.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center